My wife had been playing neopets since the game started around 1999. She wanted to try the premium account so we paid for one month of premium service with their site. After the month was up we decided that it wasn't worth spending the little bit of extra money we had on it and canceled the premium. 2 days after the premium was canceled they froze her account for having an inappropriate name (wenisrubber, wenis is the technical term for the skin that covers the area from elbow to the webbing of the fingers) and the account was frozen indefinitely. If the name was inappropriate why was it allowed to be used for so long?
This is very frustrating and seems that neopets does not want to have their free users anymore. If that's what they want they should make it an all pay site. I have noticed that they have done a lot worst to other people, but thought I would add this.
I checked the BBB and they have well over 300 complaints against them.
The complaint has been investigated and resolved to the customer's satisfaction.