Neiman Marcushandbags/ repair shop

K Sep 04, 2018

I went to the Neiman Marcus at ClearFork Fort Worth to have my Louis Vuttion bag repaired. I told the manager Wendy that I wanted the straps cleaned, the gold metal replaced, and new LV leather tabs on the side. When i got my purse back the only thing on it was a huge patch of monogram on a tiny cut on my bag that i wasn't concerned with. When i told them this is not what i asked for they told me that is what i agreed to, even when putting a patch on my bag was not in my repair description.. They ruined my bag and did not fix/ repair anything that I wanted them to do in the first place.

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