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NCH Software

NCH Software review: Lack of support ( 2 comments)

P
Author of the review
9:55 am EST
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I have lost count of the number of emails I have sent to NCH Support about a licensing issue with several products, including VideoPad and WavePad. They just do NOT respond and it is infuriating. My laptop disk was erased and I had to reinstall applications and now, if I try to activate by entering the license key, it says I have installed the product too many times and must purchase it again - this is unfair! So I have emailed the NCH support for the various products and never receive any response!

Desired outcome: Allow me to activate the software using license keys I have previously purchased.

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Update by Peter Burgess
Dec 24, 2025 9:53 am EST

My sincere and humble apologies to NCH Software - they had in fact replied, and I don't understand why, but the replies had gone into my spam folder and I have only just found them. NCH have always been pretty good with responding, and that is why I was so frustrated.
Again my sincere apologies NCH and please forgive me!

Update by Peter Burgess
Jan 01, 2026 7:15 am EST

Sorry you've had those issued Jeff. As per my update comment, they did respond to me and were quite helpful. I do have an ongoing issue in that they keep coming out with new versions and suddenly my license is invalid and it wants me to upgrade.
I am generally happy with them however and find that the software works well.

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Jeff Sherman13
US
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Dec 31, 2025 2:16 pm EST
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NCH Software is a disaster. I uninstalled it and it stripped out all of my photos and anything associated with it. I wrote the company and never heard back. I am still dealing with the issues and finding NCH references. It is a dangerous software - do not use it.

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Jeff Sherman13
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Dec 31, 2025 2:19 pm EST
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Further, I tried calling them - the company wanted me to buy additional software and download otherwise they said they would deal with their other customers and place me basically on hold. Never heard back.

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    6120 Greenwood Plaza Blvd Ste 120, Greenwood Village, Colorado, 80111-4800, United States
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NCH Software Category
NCH Software is ranked 2 among 6 companies in the Multimedia Software category
#01 DVDVideoSoft DVDVideoSoft #02 NCH Software NCH Software #03 AVS4You AVS4You #04 Aimersoft Video Converter Aimersoft Video Converter #05 MotionVFX MotionVFX

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Lack of support
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