MotionVFX
reviews and complaints

If you're looking for FCP Plugins, there's truly no better company than MotionVFX. I'm just another happy customer giving them a 5-star review for their impeccable performance in all aspects of their business.

Firstly, their designs are stunning, and the ease of use cannot be beaten. It's clear that the team at MotionVFX puts a lot of thought into the breadth of ideas they offer, ensuring that their plugins are useful for a wide range of projects.

Their customer support is top-notch, as they are quick to address any problems or questions you might have. Even after the launch of the M1 Macs, MotionVFX was quick to update their plugins, which didn't go unnoticed by their loyal customers.

But what really sets MotionVFX apart is their commitment to transparent and above-board business practices. Any review claiming otherwise is simply not to be believed. I've been using MotionVFX for years, and in all that time, I've never experienced anything less than integrity and honesty from their team.

In short, if you're in the market for FCP Plugins, look no further than MotionVFX. They have everything you need, and their team is dedicated to delivering excellence in every aspect of their business.

As a filmmaker who has been using Final Cut Pro X for a couple of years, I was on the lookout for a way to add some new visual elements to my projects. That's when I stumbled upon MotionVFX's suite of plugins, and boy, am I glad I did! Not only do these plugins look fantastic, but they have also saved me a ton of time during the editing process.

But the real standout moment for me was when I reached out to their customer support team member, Jason. He was incredibly helpful and patient, answering all of my questions and even jumping on a Zoom call with me to make sure everything was set up correctly. He even went above and beyond by providing me with some helpful tips and tricks to optimize my FCPX settings, which saved me a significant amount of space on my hard drive.

I was thoroughly impressed by the level of customer service I received from MotionVFX and Jason. It's rare that you find a company that not only cares about the quality of its product but also takes the time to ensure that its customers are happy and satisfied. I can't wait to start using my new plugins and see the amazing results they'll bring to my projects.

Overall, if you're looking for high-quality plugins and top-notch customer service, I highly recommend giving MotionVFX a try. Thanks, MotionVFX and Jason, for the incredible experience!

The user begins their review of MotionVFX by warning others to be cautious when using certain plugins from the website, as they have experienced issues with slow performance on their Macbook Pro with Mac OS Catalina and 32GB of RAM and 8GB video. However, they were able to resolve this issue by deleting the plugins from their system.

The user reached out to MotionVFX support for assistance but was disappointed with the lack of response. They felt that they were not offered a refund or given any satisfactory resolution to their problem. They expressed their frustration by saying that they would give negative feedback everywhere if they did not receive help from the support team.

Furthermore, the user was dissatisfied with MotionVFX's policy of not offering trial versions of their products. They believe that it is unfair to ask people to pay for something before they have the opportunity to test it out first. They think that it would be more user-friendly for the website to offer trial versions, so that people can have a sense of what they are buying.

In conclusion, the user's experience with MotionVFX was not satisfactory. They were disappointed by slow performance issues with certain plugins, the lack of support, and the policy of not offering trial versions of their products. They urge MotionVFX to be more loyal to their customers in order to avoid losing more than they gain.

MotionVFX is a company that not only excels in delivering some of the best plugins and templates for Final Cut Pro, but also takes pride in providing excellent support. The customer service team has gone above and beyond in answering technical queries and even assisted with a non-related product issue. They engaged in meaningful conversations and provided solutions that demonstrate their commitment to delivering quality support. The support provided by MotionVFX is exemplary, and it's no surprise that they have amassed a loyal following of satisfied customers.

I first came across MotionVFX when I was starting to learn Final Cut Pro. Their plugins were the first I encountered, and I was so impressed that I made my first purchase without hesitation. Since then, I have made numerous purchases, and I have to say that I have never been disappointed. The products are exceptional, and the tutorials provided alongside them are helpful and informative.

MotionVFX is the ideal company if you're looking for a comprehensive package of quality products, support, tutorials, and service. They have set the bar high, and their competitors will find it challenging to match their level of excellence. MotionVFX has earned a loyal fan base all over the world, and I highly recommend them to anyone seeking top-notch products and support. In conclusion, having experienced their quality products and outstanding customer support, I can confidently say that MotionVFX is a company that truly cares about their customers.

I recently had an issue with my mInstaller and plug-in destination while using MotionVFX. After reaching out to their customer support team via chat, I was surprised to receive a FaceTime call! Although reluctant to answer, I ultimately did and was greeted by a friendly and knowledgeable Australian customer support agent named Jason who was living in Japan. I was blown away by how helpful Jason was, not only did he resolve my initial issue, but he also took the time to teach me more about Final Cut Pro X file management and "Optimized Media." I was able to learn a lot from our conversation and it was refreshing to have a customer support agent go above and beyond their job requirements. I not only got my issue resolved, but I feel like I gained a new friend. MotionVFX provided a fantastic customer service experience, and their plugins are definitely worth investing in. Thank you to the MotionVFX team, and especially to Jason, for your exceptional effort and customer support.

MotionVFX is an exceptional resource for anyone in need of high-quality visual effects that elevate their video editing game. Their website, motionvfx.com, is user-friendly and easy to navigate, providing a wealth of resources and products for both professional and novice video editors. The vast selection of stunning effects, rigorously tested and developed by industry experts, truly sets MotionVFX apart from its competitors.

One challenge many video editors face is the compatibility issues with different systems and software versions. It can be a frustrating experience, and often, one may receive apathy when asking for support from other developers. However, this is not the case with MotionVFX. One customer recounts a situation where they had to upgrade their MacBook Pro to work on a more extensive project. However, technical difficulties arose due to the effect's compatibility with the system. Despite their apprehension, MotionVFX's support team provided prompt assistance and support, even offering a one-on-one call to help the customer fix the problem. The team's guidance and instruction provided insight on how to organize projects to gain more hard drive space, making the experience a positive one.

In addition to their excellent support, MotionVFX offers a vast collection of exclusive products like templates, plugins, and effects that function optimally with professional editing software like FCPX. Their products are simple to use and can quickly elevate the quality of any video project, no matter the level of expertise.

In summary, MotionVFX is an exceptional resource for anyone in search of high-quality visual effects and support with unmatched customer service. With their user-friendly website and vast selection of products, users can easily access and implement MotionVFX's excellent effects into their projects, taking them to the next level.

I had the pleasure of purchasing MotionVFX's "mO2 Artist Bundle" in June 2020 and it was a game changer for me! This bundle included the "mO2" 3D rendering/object creation plugin and the Advanced Shaders Pack, which provided me with an extensive library of high-quality materials to use on my 3D objects. I have yet to come across anything on the market for Final Cut Pro X and/or Motion 5 that even comes close to these products in terms of quality and functionality.

What impressed me the most about MotionVFX was the fact that the mO2 plugin is not just a "plugin" but a whole new application that runs within FCPX and/or Motion. This means that I can now use FCPX as a machine to create 3D objects and camera-animated 3D scenes, rather than just a video editor. This has opened up a world of possibilities for me and has allowed me to take my video editing skills to the next level.

But what really sets MotionVFX apart is their exceptional customer support. I cannot emphasize enough how amazing their support agents are! Whenever I have needed assistance, they have gone above and beyond to help me understand everything. They are truly dedicated to ensuring their customers are completely covered and have understood everything. If needed, they have even made screen recording videos just for me to guide me until everything was clear. As a newbie, I needed their help quite often in the last few months, and they have always been there to assist me.

With their exceptional products and incredible after-sales support, I have purchased many more products from MotionVFX since my first purchase. I can confidently say that their products are truly fantastic and that their after-sales support is outstanding! Congratulations guys, and keep up the great work!

MotionVFX, a website that provides video editing and designing templates, has recently received high praise from one of its customers. The individual had a productive, entertaining, refreshing and inspiring conversation with MotionVFX customer support specialist, Jason McNamara, who was extremely accommodating in helping them understand the program.

It was mentioned that there were lots of logistics involved in planning the zoom meeting, but once it was connected, the transaction, training and hour-long conversation regarding "what about this," "what about that," and "how do I..." was all seamless. The customer was impressed with McNamara's patience and understanding, especially as they were a newbie to the field of video editing and design.

Although MotionVFX was initially tailored for individuals working in the video editing field, the customer believes that it's essential for the program to continue to develop and design programs that reach out to more and more individuals like themselves who wish to design internet-friendly content. With the growth of smartphone technology and laptops becoming widely available, this is where the area of opportunity lies.

Overall, the customer expressed gratitude towards McNamara for his efforts, patience, and dialogue and recommends MotionVFX to anyone who is looking for expert support. If you're interested in exploring the world of video editing or design, MotionVFX might be a good place to start.

I recently had the pleasure of experiencing exceptional customer care at MotionVFX. As someone who has worked in the customer service industry for many years, I can attest to the fact that this company truly knows how to take care of their customers.

Specifically, Jason went above and beyond to help me with my product inquiry. Not only did he provide me with detailed information about the product I was interested in, but he also shared some valuable tips and tricks using Final Cut Pro & Motion. These little details show that they truly care about their customers' success and satisfaction, which is rare these days.

What impressed me the most was Jason's personal approach and genuine interest in helping me. It felt like we were old friends catching up, rather than a mere customer service interaction. This authentic connection and attention to detail makes all the difference in purchasing a product. I felt like I was investing not only in the product itself but also in the experience and knowledge that came with it.

I am truly inspired by the way MotionVFX treats their customers, and I am confident that many others feel the same. If you are looking for a company that will not only provide you with top-quality products but also with excellent customer care, MotionVFX is the way to go. Thank you, Jason, for the epic service!

MotionVFX is an amazing website that offers some of the best and most stable working addons. However, this review is not just about the great products they offer. It is about how they helped me during one of the toughest times in my life. Due to Covid, I lost a lot of things in 2020, including most of my software subscriptions because I ran out of money. This was especially difficult for me as a creative as I felt like my heart was ripped out of my soul when I couldn't use the tools I loved and identified with every day.

To deal with this situation, I decided to buy Final Cut as it is not subscription based, and then Motion 5. But I still felt like something was missing, that is when I stumbled upon mo2-Plugin of MOTIONVFX. This plugin helped me to create 3D motion graphics of professional and high-quality. It uses physical-based rendering, which is the new trend, and is very easy to get into if you are familiar with Final Cut and/or Motion.

The feeling of discovering something new and mastering its workings is indescribable. The first time I applied a material to a 3D object, illuminated it, and turned on the "Bloom" effect, it made me feel emotional and cry out of joy. Even though I lost almost everything, I found something truly great that nobody could have taken away from me. And to top it all off, MotionVFX's customer service is simply outstanding.

When I had any doubts, they were always there to patiently answer my questions. Their customer support staff, especially the one who helped me the most, "Zbiggy," felt like a good buddy of mine. They were friendly and helpful, unlike some other companies who just tell you to watch some videos or read their FAQ. They went above and beyond in helping me out, and I am grateful for their assistance during this difficult time.

In conclusion, this is the most truthful review that I have ever written in my life. I want to thank the MotionVFX team for being awesome, for providing me with tools that helped me to regain my creativity, and for their excellent customer service. They truly are the best, and I love them!

When shopping for digital media assets and editing software, it's always important to do your research and read reviews before making a purchase. And if you're considering MotionVFX, you might want to take pause. While their website may seem appealing at first glance, offering a range of templates and plugins for video and audio editing, it's worth noting that some customers have experienced subpar products and service from the brand.

Several customers have reported issues with the quality of MotionVFX's templates and plugins, including technical glitches, compatibility issues, and limited options compared to other providers. Given the premium pricing of the products, it's understandable why users would be upset with the less-than-stellar performance.

Moreover, some have expressed dissatisfaction with the customer care provided by MotionVFX. While it's not uncommon to have challenging interactions with customer service representatives, several customers have voiced frustration with rude and dismissive behavior from MotionVFX representatives who seem unwilling to answer questions or offer helpful solutions.

As such, it's important to approach your purchase with a degree of caution if you're considering MotionVFX for your editing needs. While some users have had positive experiences with the brand, others have reported less-than-stellar service and products. Be sure to read reviews carefully and consider all your options before making your purchase decision.

MotionVFX has a wide range of plug-ins available for Final Cut Pro X that can enhance your video editing experience. However, one downside to their service is that customer support can be difficult to reach. It seems as though there is no direct contact available, leaving customers without a way to seek assistance when problems arise.

As a loyal customer, I purchased several plug-ins such as mCHARACTER and mTRAVEL2, but have not received any response or support from the MotionVFX team. This can be frustrating and disappointing when you have invested time and money into their products. It’s crucial for a company to have a reliable support system for their customers to ensure satisfaction and dedication.

Despite the lack of customer support, MotionVFX does offer high-quality products that can elevate your video editing game. From their creative templates to their professional-grade animation tools, they have a vast range of options to choose from. However, it would be ideal if they improved their support system to make their customers feel valued and appreciated.

Overall, while MotionVFX has some setbacks in terms of customer support, their plug-ins are still a great investment for those looking to take their video editing skills to the next level.

As a customer of MotionVFX, I was disappointed to find that their customer care left a lot to be desired. While I was willing to invest my money in their software, I encountered several issues with its functionality that made me question my purchase decision. It seems that many others have experienced this as well, which makes me wish I had realized the importance of researching compatibility with my computer before making my purchase.

I was particularly dismayed to discover that, even when I had followed all the necessary steps to try to resolve the problem, some of the software simply would not run correctly on my system. This type of situation can be incredibly frustrating, especially when investing in a new tool specifically to streamline workflow and increase productivity.

To make matters worse, when I reached out to MotionVFX for help with the matter, I received little assistance. It was clear that they were more interested in taking my money than ensuring that I was satisfied with the product I had purchased. And when one of their staff members told me that the issue was with my computer, not the software, I felt that they were not taking my concerns seriously.

Despite the fact that I was unsatisfied with the purchases I had made from MotionVFX, I encountered resistance when I attempted to return the product. The issue was not resolved, and I was left feeling frustrated both with the software and with the lackluster customer care provided by the company.

Overall, I would caution any potential customers against investing too heavily in MotionVFX's software without first doing ample research on its compatibility and functionality. While some have had positive experiences, it seems that many others have had issues with the product's operation and have not received the help they deserve when attempting to resolve those issues.

My experience with MotionVFX was quite disappointing. As a first-time customer, I hoped to be impressed with their product and services as many had recommended them. However, from the start, I encountered issues with their fcpx plugin. The plugin didn't work as advertised. After many attempts to reinstall, I finally added a patch download which got it working- despite it not looking anything like the example I was shown. To top it off, I discovered mid-process that it didn't even come with any maps which caused additional problems and frustration.

Given how far off the software was from my original expectations, I politely requested a refund or a credit towards another product. However, MotionVFX refused to give me either which I found quite infuriating, considering it was only a $69 purchase. As a result, I had no other option but to dispute it with my credit card company.

While I sympathize that issues can arise and be difficult to manage, denying customer refunds or credits altogether is a bad business decision. I believe that excellent customer care should be a priority for all businesses. Unfortunately, MotionVFX failed to deliver in this regard, leaving me with an overall negative impression of their services.