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National Tree Company
reviews & complaints

National Tree Company
reviews & complaints

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5 complaints
1 resolved 4 unresolved
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K
11:31 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought this tree and loved it but it quit working after three weeks. Very disappointed Judith Vornholt. [protected]@twc.com. I even called first to get reviews. 3235 Blackiston Blvd. New Albany IN 47150

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S
9:45 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Two weeks ago in November of 2017 I bought a pre-lit Christmas tree manufactured by National Tree Company. Paperwork in box gives website at which to register product. I have attempted to reach their website through both Google and the other major browser and National Tree and have not been able to access the company's website to register the product. Now I...

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A
4:57 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We had trouble the first year when the tree didn't want to light up. I registered the tree and contacted customer service and they never responded. I contacted them again and no response. The tree was registered and I wrote emails and called with no response. The 3 parts of the tree light up when they are separate with an extension cord. However, when they...

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B
12:59 pm EST

National Tree Company - Pre-lit 7.5 tree

I bought a brand new tree for well over $500 on 12/2 of 2016. The tree worked for one and half weeks and then 8 branches in the center to the tree went out. I called their customer service to complain and get the tree fixed. It has now been two weeks of hassles with these people only to find out that after January 15th, I'm supposed to call them to get the tree fixed. I asked for some kind of compensation for my troubles. No we don't do anything for you. No money off, no gift certificates, no nothing except we will fix it in January. For the amount of money I paid for a new tree, the tree should work perfectly and not have eight branches out one and a half weeks later. Stay away from this company!

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A
8:38 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We bought a pre-lit National Christmas Tree from a local business, "Tis the Season", in Nov. 2006. The first year the tree worked great, it was a good looking tree. Last year we put the tree up and plugged it in only to discover that over 1/2 of the lights didn't work. We called the local business and arranged to take it in for them to work on it. The...

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National Tree Company contacts

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1888 494 7278 1800 280 8733 More phone numbers
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Most discussed National Tree Company complaints

pre-lit christmas tree
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