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Nail Palace review: hard selling 1

Z
Author of the review
3:10 am EST
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I went to yewtee outlet for soaked off polish on 9/2/2020. one of the staff eileen served me and she keep hard selling me to sign the membership package. I told her I not interested but she still continues do so. during payment, she did asked the manager out and hard sell again but I not agree. they hold my card during payment and indirectly forcing me to sign it. I have no choice because I was in rush (they knew I was in rush during my soaked off service as well). is this the correct way to treat your customer? I did told them I am not interested and I dont even need this at all. the package that they forcing me to sign is nail mask for 6 times. I want my money back.

Jun 04, 2020 1:09 am EDT
Nail Palace customer support contacts
Address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, SG

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Dear customer,

Thank you for bringing this situation to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you.

As we are committed to providing customer service to the highest standard, we take this issue very seriously. We appreciate and noted on your feedback.

Kindly provide us with your name and your phone number to our email at cs.nailpalace@gmail.com for further clarification.
Sep 02, 2021 3:40 am EDT
Nail Palace customer support contacts
Address

6286 2831, 85 Defu Lane 10, № 01-00, 539218, SG

File a complaint Write a review
Dear Ms. Shah,

Thank you for contacting the customer service team.

Kindly email us your issue at cs.nailpalace@gmail.com. We will correspond with you via email. Thank you.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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1 comments
M
M
Muhammad Royyan Bin Nur Alam Shah
, US
Aug 30, 2021 6:37 pm EDT

Nail Palace Yew Tee...hard selling..already took such a damn expensive package..still force to add on ..