- 22 November – I’ve created a MyUS account (www.myus.com). As I live in Timor-Leste, it would be a way to do shopping in US and get the items shipped to Timor-Leste.
- 25 November (black Friday) – I bought several items: camera lens, camera bags, computer parts (to assemble a new computer, including monitor and case), …
- 25 November (cont.) – As MyUS is a service that we pay per kg, and the heavier the cheaper per kg, I thought about buying 2 TVs, as they were very cheap in US, and because they are very heavy it would add a lot of weight to the shipment, reducing the price per kg roughly from 15USD to 10USD.
- This decision was made based on the fact that the advertisements made by MyUS put no restrictions on size or weight limit. Everything I knew and I based my decision was that the heavier, the cheaper per kg/pound (see prints 1 and 2)
- It can be easily understood in the prints attached (from https://www.myus.com/tp/ - guide of MyUS regarding shipping to East Timor) that there is no size or weight limit when using DHL. Plus, DHL would be the only carrier I would trust as Fedex and UPS have a very poor handling and customs clearance in Timor-Leste (my experience is that these carriers take long time to process customs clearance and delay fines are applied. DHL is more professional and does the job as expected).
- So on 25 November I’ve purchased 2 TVs (1080p resolution) from Samsung.com that cost 350USD each. As the TVs were about 17kg each, it would cost roughly 150USD to bring them over to Timor-Leste, so with the applicable import taxes and conversion rates, it would have a final price of around 650USD. With that price in mind, I would be able to sell the TVs in Timor-Leste for 750USD, receiving 100USD/eachTV of profit that would help paying the shipping of the rest of the goods. Please note my only interest in buying the TVs was to sell them on local market to help me paying the rest of the shipping costs.
- I’ve advertised the sale of the TVs in local facebook groups, and I was able to get people interest in buying the TVs for 750USD.
- 12 December – I’ve received an e-mail from Samsung saying the TVs were backordered. I’ve sent an e-mail cancelling the order and I’ve started searching on web for another deal, but as black Friday was over I wasn’t able to find that model for 350USD. Anyway, I found and purchased a better model (4k resolution) for 520USD. The final import price would be around 900USD (so I would be able to sell it around for 1000USD, still acceptable price for a 4k TV in the local market).
- Samsung only replied my cancellation e-mail a week later saying that TVs were already shipped, so cancellation was not possible anymore (only returning of the TVs with 15% penalty). I ended up having 3 TVs.
- 10 January I had all the goods ready for shipping, so I gave shipping order to MyUS. As it was my first shipping I was able to get 20% discount. Announced price (already with the discount) was one thousand something dollars using DHL. As it was recommendation of MyUS to use pallets with TVs bigger than 32”, I’ve decided to add a pallet to my shipment. I was warned that adding a pallet would calculate my shipping price as dimensional weight and not weight per kg. Then a warning appeared: the one thousand something dollars could slightly vary.
- 11 January – The merchandising was already on its way, when I’ve received the invoice for the shipping: 2.747, 90USD. Yes, the slight variation meant adding 1700USD to the expected price. I’ve contacted MyUS, and they said they would honour the trueprice. And so did they: I was reimbursed 1.674USD.
- 13 January – the merchandise arrived in Singapore (last stop before Timor-Leste) and was returned to US.
- On 19 January I was informed that goods were returned due to size of TVs. I’ve sent several e-mails to MyUS saying that if TVs were the cause of such, than they could still be returned to Samsung until 20 January (with instructions to do so, address to send the TVs, etc…). MyUS only replied on 21st January, a day after the deadline to return the TVs.
- Since 19 January – I have several e-mails exchanged with MyUS. They say Timor-Leste has size restrictions, and so the goods cannot be exported in just one box but need to be separated. They didn’t even wanted to refund me the cost of the first shipment, and only after several arguing e-mails they accepted to refund me the cost of the shipping.
- Since 20 January (cont) – The shipping price of the goods individually was about 1600USD (more 600USD than the expected price on which I’ve made my decision to buy goods in US and get them sent to Timor. In this case, I wouldn’t be able to sell the TVs, as cost price would be superior to market price in Timor-Leste.
- Anyway, I wasn’t able to return the TVs anymore, so after arguing a lot with MyUS, and sending several e-mails confirming that announced price in the calculator was the price I would pay, I’ve received the e-mails attached as 3.
- 9 February - According to this, I’ve made the decision to get the TVs shipped to Timor-Leste, and I was expecting to pay 200USD/each and get them shipped through DHL (according to calculator during checkout see print 4.).
- 10 February - Once more, the goods were sent but the invoice that I received confirmed that I was charged 400USD to get the TVs shipped by… UPS (!!!).
- Even if UPS was cheaper I would not ship the goods by UPS as it has terrible service in Timor-Leste, and is famous for broken goods delivery and high levels of bribery to get customs clearance.
1 - I've been shopping in US shops believing that I could get the TVs shipped to Timor-Leste, since MyUS noted no restrictions in the FAQ, Timor-Leste Country Guide or shipping calculator. MyUS even highlights no size or weight restriction when using DHL.
2 - When the goods returned to US, I have still tried to return the TVs to Samsung, while there was still time, but MyUS provided no support and assistance in due time.
3 – It has passed over a month since my first shipping attempt and I still have no goods.
4 – Final shipping cost was over 2000USD when I was expecting 1079USD.
5 – I’ve bought high end computer parts that are decreasing market value, as new technology is being developed.
6 – The TVs went to Singapore and back, and now are coming through UPS which does not provide any guarantee that they are still in good conditions.
7 – I’ve been spending lots of time and efforts everyday with e-mails to MyUS. As easily understand their action as not been correct: first they charge a price not announced (but they refunded the difference), then they don’t want to refund the rest for an event not attributable to me (and only after several e-mails they accepted to refund). They charge me more for shipping the goods separated, when all the purpose of buying the TVs was adding weight and reducing price per kg. At the end they say one price to ship with DHL, I accept, they double the price and ship with UPS!!!