Mytheresa.com — a luxury store without the high end service

Very disappointing. A luxury store without the high end service. If you want prompt service and to be kept informed, shop at netaporter.com. I ordered a pair of Chloe shoes. They asked for copies of my ID and credit card (not a problem, I respect verification procedures). Apparently there was some error with my card (highly unlikely, but anyway...) and they cancelled my order without informing me. I sent 2 emails enquiring about the status after I hadn't received the goods and only today received some feedback.