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The service was snaking a kitchen drain. The cost -- for a visit of 1 hour--was $371.54! Based on my research online, this is well above the highest costs in a range that starts at $90.
When I called for the service, I was told that the visit would cost $79, and tha that fee would be replaced by a standard cost for the needed service, once the service person could assess the problem.
The problem was simple--a clogged drain. The solution was a snake in the drain. The cost was a total rip-off.
The public should know about this, and I will do my best to broadcast this exorbitant pricing.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I called them to have them fix our water heater which broke down yesterday. First off, they will try to charge a “dispatch fee” of $80 just for sending someone to your house. The CSR I spoke with told me that she would waive the fee because I was a new customer. I asked for a ballpark figure for how much it would cost for them to fix the problem and was told that only the field technicians had the “book of prices.”
I get a call from my wife that the man wrote up a bill for $150 JUST for looking at the water heater. The total to actually repair the heater would be $850 total, or $1500 to replace the whole system. They did not say that actually looking at the heater was going to cost anything, let alone $150. I had a second plumber come in after they left and fix the same problem. The total charge for diagnosis AND repair was $180.00.
Obviously, the man would not have left the house without being paid, so my wife had to pay him with our credit card. I was able to have my credit card company reverse the charge. We would not have been so lucky if we paid with cash or check!
These crooks are trying to take advantage of people by price gouging heating services in the winter time. They are THE first result for “plumber in northern Virginia” on Google and unlucky people WILL try them first!
The company’s info is listed below:
My Plumber
9975 Pennsylvania Ave
Manassas, VA 20110
Phone: 866-4MY-PLUMBER [protected])