The complaint has been investigated and
resolved to the customer's satisfaction
MyHeritagemy heritage price was reduced less than two weeks after I purchased

This review was posted by
a verified customer
Verified customer

Hi, I purchased a DNA kit for my wife and less than two weeks later after thanksgiving the price was reduced by $20 Canadian. My account number is [protected] and the DNA kit assigned to Mali Ayers is MH-8SU2R9.
Can you please arrange for a price match and refund as this seems unfair. I tried ringing customer support but it is closed.
Stephen Ayers


The complaint has been investigated and resolved to the customer's satisfaction.

  • MyHeritage's response · Nov 28, 2017

    Dear Stephen,

    I regret to find that you purchased your DNA kit before there was a holiday discount. I can understand how frustrating it may be in this type of case scenario.

    Your feedback and overall satisfaction is very important to us and I have already written to you about the subject in more detail.

    If you have any questions, please reply to that e-mail anytime, I'd be always happy to help you with your research or membership.

    Sincerely Yours

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