The complaint has been investigated and
resolved to the customer's satisfactionResolved MyHeritage — my heritage price was reduced less than two weeks after I purchased
The complaint has been investigated and
resolved to the customer's satisfaction
resolved to the customer's satisfaction
Hi, I purchased a DNA kit for my wife and less than two weeks later after thanksgiving the price was reduced by $20 Canadian. My account number is [protected] and the DNA kit assigned to Mali Ayers is MH-8SU2R9.
Can you please arrange for a price match and refund as this seems unfair. I tried ringing customer support but it is closed.
Thanks
Stephen Ayers
ayers.[protected]@ymail.com
RESOLVED
The complaint has been investigated and resolved to the customer's satisfaction.
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Dear Stephen,
I regret to find that you purchased your DNA kit before there was a holiday discount. I can understand how frustrating it may be in this type of case scenario.
Your feedback and overall satisfaction is very important to us and I have already written to you about the subject in more detail.
If you have any questions, please reply to that e-mail anytime, I'd be always happy to help you with your research or membership.
Sincerely Yours
Rafael
MyHeritage