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Murad Customer Service Phone, Email, Contacts

Murad
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1.4 10 Reviews 29 Complaints
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Murad Complaints 29

ComplaintsBoard
J
6:40 pm EDT

Murad skin care products

I just received a bill stating I owe 34.95 for a shipment of a product that when I called they called it an "Installment Payment Plan". BS, I said. I never received any after I canceled the last shipment. They said you only made a payment and I need to pay for 2 more payments. The Visa they had on file actually went missing on a trip to NYC. The card was canceled, but they still want to dupe me into paying for the product that I thought I was paying the Membership price, only to find they were going to debit me every 90 days.
What a scam! I will never recommend this product and I will warn others as well.

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I
11:24 pm EDT

Murad Unauthorized payment

THE MORE COMPLAINTS SENT TO THESE AGENCIES THE BETTER
https://www.ftc.gov/about-ftc
http://www.fraud.org/
https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
GO TO YOUR BANK AND FILE FOR FRAUDULENT AND AUTHORIZED PAYMENT REFUND
I too went to murad.com to purchase a 30 day lightening kit as a guest, i did not make a customer profile I was automatically charged.In my first phone call Patrick went to his manager after i threatened to complain to FTC for not wanting to give me a full refund and admitted i didn't auto enroll. I thought i was done. i went to send the package off and had to pay 10 for shipping and handling. Well, not that $10 is going to break me, but i sure do not work to fill the pockets of filthy greedy corporate pigs by means of unethical business practices. I have gone through and recorded the ordering process. The site i bought from does not give an option for auto enroll. My receipts have no proof of auto enroll either. I called a second time to request a reimbursement of the postage and handling(it's the principle) Sergio, tried really hard to convince me that I was wrong, while they were giving me numbers and information on a completely different order. At one point he the said i was getting a $128 refund. the honest person that i am i corrected him, I just wanted what i deserved. Sergio then decides hes tired of trying to keep his lies strait and then tells me policy is so strict that i will not get my full refund and i can forget about the postage they are charging me for that(approx $20 lost) WTF? I DO NOT recommend purchasing from this site. contact the agencies above. FTC IS most aggressive.

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L
3:10 pm EDT

Murad Murad should be ashamed of itself

I ordered this product and as other users I was charged repeatedly for auto shipments. When I tried to cancel on numerous attempts the customer service reps were useless. I had to cancel my card and report the transactions as fraudulent. Now they have hired a collection agency to harass me for a charge of $39 and threatened to report this negatively with the credit bureaus. I've legally recorded all conversations with their knowledge and will take this up in court if need be. Please save yourself the frustration and waste of time. This is definitely a scam and you can purchase other cosmetic products that will work exactly the same. This is certainly not a miracle skin potion.

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L
2:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Murad Fraudulent and Unauthorized Charges to my credit card

I had the same experience as everyone on this forum. I specifically told the representative that I just want it to be charge for a 30 day trial period. He told me to call in and cancel once I get my first order which I did. I called and canceled on the same day that my order was delivered to me. I got a confirmation number and an agent's name confirming my cancellation, however they sent me a 90 day supply the following month and have been billing my card each month for $39.95 I called their customer service department to request for a refund since I had a confirmation number and agent name from months before when I cancelled. The agent stated that the confirmation number is not in their system and there was no agent named Gabriel that cancelled my order when I originally called. He than tried to talk me into keeping the product and told me he would waive the third month charge at this point. I was completely disgusted and could see that this was definitely a scam through a foreign third-party call center that worked with Murad. I knew that the confirmation number that he was giving me and the fact that he did not have an agent number or could not provide a last name was very suspicious. I knew that I would run into the same problem the following month ahead with billing so I told him to cancel the product and I called my bank fraud department and had them cancel my debit card/cc and I got a full refund from my bank for the two months that they charged my account fraudulently without my authorization. I believe this is the most efficient way to get your money back otherwise you will be very frustrated and stressed out dealing with Murad's Ponzi Scheme operation.

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Linda Johson
US
Jan 20, 2016 3:03 pm EST

I had the same experience as everyone on this forum. I specifically told the representative that I just want it to be charge for a 30 day trial period. He told me to call in and cancel once I get my first order which I did. I called and canceled on the same day that my order was delivered to me. I got a confirmation number and an agent's name confirming my cancellation, however they sent me a 90 day supply the following month and have been billing my card each month for $39.95 I called their customer service department to request for a refund since I had a confirmation number and agent name from months before when I cancelled. The agent stated that the confirmation number is not in their system and there was no agent named Gabriel that cancelled my order when I originally called. He than tried to talk me into keeping the product and told me he would waive the third month charge at this point. I was completely disgusted and could see that this was definitely a scam through a foreign third-party call center that worked with Murad. I knew that the confirmation number that he was giving me and the fact that he did not have an agent number or could not provide a last name was very suspicious. I knew that I would run into the same problem the following month ahead with billing so I told him to cancel the product and I called my bank fraud department and had them cancel my debit card/cc and I got a full refund from my bank for the two months that they charged my account fraudulently without my authorization. I believe this is the most efficient way to get your money back otherwise you will be very frustrated and stressed out dealing with Murad's Ponzi Scheme operation.

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I
10:57 am EST

Murad BEWARE OF MURAD!

I called to order a trial set of Murad Resurgance. I made it extremely clear to the operator that I only wanted the trial set; I would see if I liked it and then I would contact them if I wanted more of the Product. Lo and behold, a few weeks later a box of full-sized products arrived (that I did Not order) and my credit card was already charged for the first installment of three! The total was $119.85. I never agreed to this purchase! I called to cancel and Murad refused to send me a confirming e-mail! I asked for a supervisor to call me back. I am not holding my breath. This should be illegal to do business this way.

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M
1:34 pm EST

Murad Ridiculous Wait Time & Product Refund Delay

I ordered Murad skin care products by telephone, received a one month's supply and upon receipt of the second month, promptly called to find out how to cancel my order and return the product so as not to incur a cost for that second month's supply. My initial call to Murad to order the first round of product was answered immediately. When I called the second time to find out about returning the product, I was on hold for 40 minutes before a human being answered the phone to provide me with mailing instructions and information on my order cancellation. This was late August when I called to return the unopened product parcel and cancel my account. I JUST received an email from their customer care department notifying me of my refund back to my credit card. This is over two months since they received the unopened product back to their warehouse. I find this delay to be totally unacceptable. But more inane was the hold time I experienced during my call to their customer service department.

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R
1:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Murad Automatic charges scam

Do not buy anything from Murad company, it is a serious scam. My wife bought a $30 acne set from them on their site murad.com. There was nothing on the site, in the cart, or in the email receipt from the first purchase to indicate there would be additional automatic charges or any kind of automatic membership. But about 3 weeks later she gets an email about the second charge and shipment, $38.00 for that and it will be followed by a third charge in a few more weeks for $34.00. We went back to the site and found the fine print which is only visible if the mouse cursor is hovering over the add to cart button. This is not obvious at all. It is deceptive trickery at best. It should be obvious in the cart and product page.The scam is simple: you buy the first package for $30 and think it is a one time payment. Then about 3-4 weeks later they send you a second package supposedly its worth $60.00 + shipping and charge you $38.00 for that (first installment). Then 4 more weeks later you will get another (third) charge for about $35.00 (second installment). they will keep doing this forever unless you call to cancel it.

If you call and cancel it, they will say it is cancelled but who knows if it really is, and in any case you will at least get a second shipment and the second two charges totaling $73 or so, and they do not tell you about the additional charges at all unless you ask for a written cancellation notice. Because guess what, in writing it becomes legal, then they have to tell you about the money they will still take from you.

When you play the phone game the best they can do is refund your money if you send the 2nd package back. If you do this, send it certified return receipt so you can take this lying company to court when they say they never got the package and try to give you a bad credit score.

The whole idea is to milk the victim for about $100 before they get wise and cancel it and follow through. There is certainly some corporate formula for the percentage of people who will lose patience calling in to cancel it, who will fail to send the package back certified return receipt, and who will fail to get an official cancellation in writing.

Run, do not walk, away from this company. Call to cancel, get the cancellation in writing as an email and read it before you hang up so you can see what they will still charge you in the future and you can protest it.

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Afleyaya
US
Jan 11, 2014 12:47 pm EST

Yes, Murad.com is a scam! I got a deal on livingsocial.com and it linked me to Murad.com to redeem the voucher, Once you get anything from Murad.com, you enroll in its membership automatically. You have to call and cancel it otherwise they keep shipping you products every quarter. You should ask for an email or written letter as a proof which I didnt. Btw, they dont refund shipping which make sense in e-commerce but doesnt make sense in this concealing unilateral agreement!
Be Aware of Murad.com!

M
M
Murad victim
US
Dec 19, 2013 2:14 pm EST

I ordered they sample introductory special offer. I got an extra package 6 weeks later. A big sticker said FREE GIFT INSIDE ! What I got was a bill that spreads out 3 payments totaling $147.90! I called customer service right away, I got the run around

Q
Q
qusibn
New York, US
Nov 02, 2010 3:51 am EDT

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(cha nel w-a-l-l-e-t)
(D&G s-u-n-g-l-a-s-s-e-s)
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(UG G b-o-o-t)
WE ACCEPT PYAPAL PAYMENT
YOU MUST NOT MISS IT!

ComplaintsBoard
Z
4:32 pm EDT
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I'm really upset with this companies advertising and more over there customer service. I called, ordered cause yes, I have some blemishes. Any way so I get the product and get charged an advertised $30, I decide the product is not worthy and call to cancel. I get another charge for $60 after I do so. I called back and listened to their annoying hold music...

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C
9:28 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Murad Inc has predatory business practices where the company will ship you the product and keep shipping it and charging your credit card. Even if you refuse to accept the package, never open it and return the whole thing for the full refund, they will still charge your credit card and then you have to fight for the refund. Ultimately, they won't refund you...

Read full review of Murad and 21 comments

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About Murad

Screenshot Murad
Murad is a leading skincare brand that has been providing innovative and effective solutions for over 30 years. Founded by Dr. Howard Murad, a renowned dermatologist, the brand has a deep understanding of the skin and its needs. Murad's mission is to help people achieve healthy, beautiful skin through a holistic approach that addresses both internal and external factors.

Murad's products are formulated with high-quality, clinically proven ingredients that are designed to target specific skin concerns. From acne to aging, Murad has a solution for every skin type and concern. The brand's products are also free from harmful ingredients such as parabens, sulfates, and phthalates, making them safe and gentle for all skin types.

In addition to its product line, Murad also offers professional treatments at its flagship spa in Los Angeles. These treatments are designed to complement the brand's at-home skincare regimen and provide a more intensive solution for specific skin concerns.

Murad's commitment to holistic skincare extends beyond its products and treatments. The brand also offers a wealth of educational resources, including articles, videos, and podcasts, to help people understand the science behind healthy skin. Murad's holistic approach emphasizes the importance of a healthy lifestyle, including proper nutrition, hydration, and stress management, in achieving beautiful, healthy skin.

Overall, Murad is a trusted and respected brand that has earned a loyal following for its effective, science-backed skincare solutions. Whether you're looking to address a specific skin concern or simply maintain healthy, beautiful skin, Murad has a product or treatment that can help.

Overview of Murad complaint handling

Murad reviews first appeared on Complaints Board on Jul 4, 2009. The latest review Disappointing Results and Chemical Burn: My Experience with Murad Products was posted on Jun 19, 2023. The latest complaint unauthorized purchase was resolved on Oct 11, 2017. Murad has an average consumer rating of 2 stars from 39 reviews. Murad has resolved 4 complaints.
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  1. Murad Contacts

  2. Murad phone numbers
    +1 (888) 996-8723
    +1 (888) 996-8723
    Click up if you have successfully reached Murad by calling +1 (888) 996-8723 phone number 0 0 users reported that they have successfully reached Murad by calling +1 (888) 996-8723 phone number Click down if you have unsuccessfully reached Murad by calling +1 (888) 996-8723 phone number 0 0 users reported that they have UNsuccessfully reached Murad by calling +1 (888) 996-8723 phone number
    Customer Service
    +1 (310) 726-0600
    +1 (310) 726-0600
    Click up if you have successfully reached Murad by calling +1 (310) 726-0600 phone number 0 0 users reported that they have successfully reached Murad by calling +1 (310) 726-0600 phone number Click down if you have unsuccessfully reached Murad by calling +1 (310) 726-0600 phone number 0 0 users reported that they have UNsuccessfully reached Murad by calling +1 (310) 726-0600 phone number
    Head Office
  3. Murad emails
  4. Murad address
    2121 Park Pl Fl 1, El Segundo, California, 90245-4705, United States
  5. Murad social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Murad Category
Murad is ranked 18 among 117 companies in the Skincare category

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