The complaint has been investigated and
resolved to the customer's satisfactionResolved Murad Skin Care — Bad customer service
resolved to the customer's satisfaction
I'm really upset with this companies advertising and more over there customer service. I called, ordered cause yes, I have some blemishes.
Any way so I get the product and get charged an advertised $30, I decide the product is not worthy and call to cancel. I get another charge for $60 after I do so. I called back and listened to their annoying hold music which interrupts every 30 seconds when you're on the cancel line. They said, oh we shipped you out another box. I said fine, I'll keep it & let my wife try it for her little blemishes but I don't want any more and no more surprise charges! "I apologize Sir, we work for a company that works for Murad, we're not directly employeed by Murad". Today a month later I get another $32 charge! So I call again to listen to that stupid annoying operator sound again! They do that on purpose so that people will want to hang up and delay the cancelation of the "product". This annoying mono tone jerk pics up after 10 minutes of hold and says, "Sir, I cannot help you with a billing problem, if you have cancelled already I can not pull up your info. You called the wrong dept." O.K. Please transfer me, "Sir, I cannot transfer you, we don't have that capability". F&$# Murad, U S*$K! This is rediculous! Cheap companies outsourcing! Clinton and his gr8t ideas!
Murad took away the blemishes some what, Gr8t! But this is high way robbery that no one is monitoring businesses like these who do every thing to scam $$ out of there customers! I will be calling these jerks again when I calmer. I'm in the customer phone support field myself and this is just pathetic service they have going on!
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