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Mr. Rooter
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2.9 105 Reviews

Mr. Rooter Complaints Summary

49 Resolved
56 Unresolved
Our verdict: Dealing with Mr. Rooter, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Mr. Rooter reviews & complaints 105

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11:12 am EST

Mr. Rooter floor drain was backed up

Called for service to my basement floor drain on 03/03/2019, as the water level had risen, but had not crested over onto the concrete floor - so I knew it was backed up and needed to be cleared. Technician arrived at 10am and assessed the problem & some other work and questions I had inquired about. When he proceeded to unclog the drain he ran into a lot of gravel & ran the line about 1 foot. He put his hand in the drain and felt the gravel and said that it felt like the pipe may have collapsed and he did not wish to break his line. So needless to say, my problem was not solved & $365.00 later I still have a backed up floor drain. Called the Dayton office and reported the situation, asked for a Supervisor to get in touch with me and requested to have my invoice and all estimates emailed to me. Dayton office called me back & told me Supervisor looked over paperwork, read what tech had reported and told there was nothing else they could do for me except call back when I was ready to have the $5271.00 job performed to fix my issue. On 03/04/2019, I called Roto-Rooter & got an appointment for them to come out and give me a 2nd opinion on the drain, needless to say, 30 minutes later my drain was unclogged (at a much cheaper price & 6 month guarantee) & on the condition he would have came back with a camera if he could not unclog the drain and no charges would be remitted if he didn't unclog it. Now my question for your company who blatantly gave me a bad advice on what was happening with my drain, didn't offer to take pictures & charged me for a service that was solvable, but did not solve it.

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10:25 am EDT

Mr. Rooter cut my water line doing work on a home next door

Cut water line while working on house next door did not bother trying to fix it until next day show up on the job after 10 am so been without water 20 hrs. Very unreliable crew some job boss Matt [protected] riding round Atlanta wanting to know if I wanted to rerun my line I don't know what kind of sense that makes they should have fix it when they cut not 20 hrs. later.

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Firefighter38310
Memphis, US
Feb 25, 2023 10:27 am EST

Dealing with Mr Rooter was a total night mare from beginning to end! I am 71 and at work! I knew it was main line because I had cleared all lines in house! My wife is retired and at home! I am also retired but due to severe nursing shortage was at work! My wife got one price higher than I did per phone! It was also Bait and Switch game!

He told me he would have problems getting brass cap off cast iron. I understood and gave him 2 tricks to try but ADT security shows him just breaking it! He scoped it and jetted it! Only real answer was new line to street! I was very releaved when he told me no roots!

We had 7 days to make up our minds!

When I get home the broken cap was 18 inches down and mud and water flowing in hole!

I was mad. A plastic bag or anything to stop flow of mud would have worked! I used a large sponge with duck tape and a piece of 12 Guage wire to make sure sponge didn't slide too far down!

The next day I dug out around drain opening and put a 4 inch expansion plug in hole!

The charge to repair is $880.00!

I will in a week dig deeper and use a carbide Sawzall and grinder. Put a Fernco fitting, 4" pvc pipe and screw in cover!

Most firefighters have 2 jobs..I like nursing but also have a plumbers lisc. Retired firefighter and don't have a camera or jetter hence I tried Mr Rooter! Huge mistake! I didn't send him or mention my experience in plumbing until I came home to open hole! The best deal I got the next day was $250.00 to jet and 3 year warranty. I told Mr Rooter don't return to run new drain to street especially at $100.00 a foot!

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2:19 am EDT

Mr. Rooter water pipe

Stay away from this company. This company broke my main water pipe and then walked away.

My neighbor called Mr. Rooter Plumbing for service after his main water pipe was damaged by the roots of a tree on his property. The city read the meter on 8/15/2017 and shut down his water on 8/16/2017, leaving him a note saying that his pipe had leaked about 4, 000 gallons of water.

The plumber arrived on 8/17/2017 and shoveled to access the area of the damage. In the process, he broke my main water pipe which runs parallel to my neighbor's water pipe. The plumber fixed my neighbor's water pipe but departed without fixing mine.

I called Mr. Rooter the next day. They told me they abandoned my damaged pipe, because nobody was paying for them to fix it. They argued that my water pipe was leaking before they touched it; however, the city checked my usage record and detected no prior irregularities. In other words, my water pipe was not leaking before they broke it.

Attached is a photo which clearly shows a broken pipe, not a pipe with a minor leak.

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7:43 am EDT
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Mr. Rooter Plumbing

Approximately two weeks ago, my fiance had a toilet overflow in her town home in Houston. The restoration company recommended Mr. Rooter out of the Woodlands, Texas. A technician came out the following day, roto-rooted the line, which only needed a plunger, then proceeded to repair the toilet. The final bill was $333, part of which was to replace the handle for $55. They claimed, when contacted, that all this was explained before work done, not true. My fiance also asked about fixing a stuck single handle faucet in an upstairs tub, they wanted $350 to do that. Thanks goodness she denied that operation. This company is a total rip-off and scam. Stay as far away from them as possible.

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7:46 am EST
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Mr. Rooter Plumbing racket

These professional scam artists are interested in getting commission cheques, not fixing problems. Charged $600 to poke a hole in toilet paper with camera described as a snake over a one hour period. The next morning after "fix", my basement floor was covered in sewage resulting from the non-fixed problem. Follow up calls not returned until late in the day, after a different ethical plumber was hired who actually fixed, with diligence on display over 2 hours, and was only charged $100.
The replacement plumber actually checked my clean out...can you believe it!?
Do not hire Mr Rooter...they only root one thing...and it hurts.

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2:20 pm EDT

Mr. Rooter Plumbing

On 9/9/2016 I called on Mr. Rooter to snake a clogged toilet. The guy showed up and said it would cost $165. I thought that was high but said OK anyway since I needed a working toilet ASAP. So he unclogged the toilet and I thought that was that. He asked for the check and I asked for an invoice with a warranty. He said I would be getting that the next day as an e-mail. Instead I got a "thank you for using our service e-mail. No invoice, no warranty. So that irritated me but I shrugged it off. Then just 12 days later the toilet was clogged again. So I called and asked the woman who answered where I could find their warranty online. She said she didn't know, even though their ad said "best warranties in the business". She asked if I ever used their services and I said yes, and after only 12 days the toilet is clogged again. She said she would send someone over and he would be there by 2:30 pm. I waited until 3 and then called them again. This time a man answered and I told him no one showed up at 2:30. He said there was a 2 hour window and he would send over a man as soon as he completed the job he was working on. At 4:45 pm still no one showed up. So I called again and got the woman. She claimed she would have a man there within an hour. By then I realized that I was being scammed. No one ever showed up to unclog my toilet. Then I felt stupid for giving the original guy a check without receiving an invoice or warranty. I think I will take them to court for fraud.

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At Last
, US
Oct 07, 2023 11:54 am EDT
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I was told the same thing, receipt would be sent by email. So many unhappy and scammed people by this company. Glad I read the complaints I won't use them.

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2:13 pm EDT

Mr. Rooter Costed me $330 for a snaked sink

Nice guy came the same day but he charged me more then switching the whole sink.Granted he told me the price before but he made it sound very bad(like i have to switch the pipes etc)after he finished the job i look at the receipt and it said he snaked it...
I could have bought drano for 5 bucks!
or called any other company and they snake any drane for $99
I manage 40 apartments and bec of one stupid thing like the price on snaking a pipe did they lose all that business.

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6:02 am EDT
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Mr. Rooter Hot water heater service

Called a plumbing service (Mr Rooter) as my 17 month old water heater was tripping off and had to be manually reset due to an intermittent fault. A O Smith's service line said a technician had to be there to go through diagnostics. The person Mr Rooter sent asked me how to reset the heater and several other basic questions so I asked him if he had been trained on the unit or had been certified in a formal way. He got huffy and walked out. A call to the Greenville NC office (dispatch for the Raleigh area) said he left for another call. Another tech was to come on Saturday morning at 8 am and call when on way. Saturday morning at 8:30 someone shows up without the call, then when in front of the heater he discloses a $145 fee. No fees were discussed in the multiple phone calls to the Mr Rooter office. A O Smith had provided 5 names of companies they approved of for service, calls to those other companies stated their charges up front as to whether they did the diagnostics or did the complete repair. Mr Rooter did not do that.
It appears their business model is to get on site and stick it to the individual instead of being upfront about the potential costs. A O Smith confirmed the unit was under warranty for tank and parts while Mr Rooter;s office manager claimed the unit was out of warranty when provided information about the unit.
Call around before using this firm, a total non-service company!

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4:25 pm EDT
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Mr. Rooter Overcharged for dishwasher installation

We needed a dishwasher installed and I called Sears ($150), Home Depot ($140) and a contractor ($150) to get a quote. I thought it would be easier to use a plumbing service because I also had to get a couple of lines snaked.

I called Mr. Rooter accidentally, (I meant to call Rotor Rooter as I have had great service with them every time) and asked them what they charge for a dishwasher install. The lady told me that they don't have a set cost, they go by time. Seeing as I had 3 other consistent quotes, I was confident that the cost would be close to that.

They were suppose to arrive between 11am and 100pm. I called at 1:30 to see when they would be arriving. He lady said shortly.

The (unqualified) technician showed up with his backpack at 1:43pm. The install took him less than an hour. He went to snake our pipes and at this point (because he was late, I had to leave and my partner stayed to settle payment).

I got home at 5:30 to find out that we had been charged 259.53. The technician showed my partner THE PRICING BINDER, that apparently didn't exist when I called to get a quote. Shady. Unfortunately she paid the bill!

I called Mr. Rooter immediately and wouldn't you know it, they turn their phones off for the weekend. So I called Monday morning and spoke with the same lady and told her my issue and she said didn't they show you the binder. I was like yes, you told me there wasn't a binder I never would have hired you! Then she said I would have to speak to the owner, Ryan who wasn't is right now.

He wasn't in Tuesday apparently either. On Wednesday Ryan had to run out of the office to get ink for the printer as the lady told me they ran out.

After his office supply run, Ryan finally called me back and I was again reminded of the binder. Ryan stuttered a few times and said that was the price and didn't I use he $20 coupon...um what? Nice hidden jack fee! He then told me he didn't want customers like me. I think he meant customers who know the industry price.

Buyer beware do not use Mr. Rooter thinking that you are using the other company with a name that is close but actually a total miss and scam.

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10:38 am EDT
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Mr. Rooter Unethical behaviour

My father Called Mr. rooter in Tucson AZ when he had a clogged shower drain. When the plumber arrived, he just did not look like a plumber, he was very well dressed and carried only a clip board and cell phone. After a quick look at the water on the shower floor, we returned to the living room area where this Mr. rooter employee started his sales pitch. He wanted to do some power wash clean to clean all the pipes, only $6, 500.00. my father could not believe the price, he is 80 years old but his mind is not that far gone, and told this plumber/salesman that amount is ridiculous and would just like to just fix the problem with the shower. This plumber/salesman came down a little on the price offering a discount which was still ridiculous. At this point the plumber/salesman used his cell phone to call his office and received the ok to offer this service for $3, 500. Of course my father refused and the salesman left after charging $89.00 for the service call. I think my dad was happy to pay it so he would leave. Shortly after we called another plumber we found listed on Craigslist and told him the problem, in about an hour he arrived carrying an electric snake, he just looked like a plumber, wearing some plastic booties over his boots, after 20 minutes he was done, cleared the obstruction and ran the snake all the way to the street to be sure it was clear. The bill came to $95.00.

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Update by freddy g
Mar 31, 2016 10:43 am EDT

I agree, when you call for a plumber, you should get a plumber to fix the problem, when you call Mr. Rooter, you get a salesman at your door

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6:51 pm EST
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Mr. Rooter Tech failed to take better care of putting a water line for fridge

I contacted Mr Rooter to install a water line on my refrigerator. First of all he did not have all the parts necessary for installation. Had to leave to pickup parts. Took a long time to return. Upon returning he took a very long time to do this job. The price I was charged over $500 plus seemed a outrageous sum. After he left and my friend took a look at the job, the repairman failed to attach the clamps over the pipes to hold them in position. I noticed that the pipes were beginning to sag. I had to call the customer service and told them the problem. These pipes could have bent and may have caused the pipe to burst causing water damage in my home. I expected better results.
This happened on Saturday February 27. Not only was the price high but quality of work was unsatisfactory.

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2:01 pm EST

Mr. Rooter False claim of brocken main sewer drain

Please don't use this company for any plumbing needs. This company is not even registered under the name Mr. Rooter even though all operations and invoices are being handled under "Mr. Rooter." The company name is registered under 4648863 MB LTD. I was scammed by this company with $3000 worth of damages. They diagnosed a problem which did not exist. I then had to pay another company to prove the fraud. I was able to recover some of my losses in court but the fact remains that this company is full of DIRTY CON ARTISTS. Call anyone else.

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2:22 pm EDT

Mr. Rooter Service quality and bad experience

Mr Rooter from Hamilton, 180 Volusia avenue, NJ was called on late July to fix my renter 281 Sprint St, Trenton, toilet which was draining water on the floor. I had asked her to call Roto Rooters, but she ended calling Mr. Rooter. Some one came and plunger her toiled for 10 minutes and took $350 cash. She called me an hour later and complained of persistent issue. On next Sunday I took another handyman who charged $150 and replaced her toilet. She called the company and spoke to Mr Antohy Natoli, who issues her a refund check of $350. Then he puts a stop on her check with BIG lies that the land lord and renter have tiffs and Mr Natoli the good guy is keeping this free money. I called and tried to talk but this guy was so unreasonable, full of attitude and told me go ahead and do whatever, he will not refund anything. In a nut shell, I would never hire them and would never recommend them. This is a company full of lies and stories. They can go to any level to steal your hard earned money. Beware of these thieves before you call them, please.

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Tbuc
, US
Nov 20, 2018 7:30 am EST
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The Mr rooter technician was rude and condescending. He was dirty and did not take off or cover his dirty shoes. The big boss was not any better and did not oversee the job. This is a sorry excuse for a franchise!

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kevin stark
, US
Aug 13, 2018 2:59 pm EDT

hav never seen a company as bad as mr rooter hope you get this message to every one who calls for service don't get taken by these crooks

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10:20 am EDT
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Mr. Rooter Outrageous prices

Called Pace plumbing to my home to fix pvc water line that had a small leak. AT MAX a 2'x2' hole was dug. Workers failed to call in advance at 830 or 9 so I left home at 1045 to run errands. Shortly after 11 they show up. They replaced a 6"piece of pve pipe that had the leak. They filled in the hole. Total time on property 45 mins at best. 30mins working and 15 standing around.
They charged me $225.00 for doing the job. Just one year ago they repaired same line for $140.00.
I called the office and was unable to locate owner of business. Spoke to some lady instead. She told me to hold and that she would look at bill.
When she came back to phone she stated she reviewed bill and that they actually gave me a break on the billing.
She told me "Looks like they had to break out the shovels, they should have charged you an additional $85.00 for that".
That would have brought my bill to $310.00 for a 30 min job OR $620.00 AN HOUR!
Must add never got the first "Thank you", "Sir" from the workers. Rude would best describe them. BEWARE OF MR ROOTER:-(

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CelesteB
, US
Sep 13, 2016 11:43 am EDT
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They got me too! They told me I signed the paperwork that it was my problem and I didn't know anything about plumbing. They left my sewer line exposed.

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Len Paul
, US
Feb 14, 2016 12:49 am EST

This guy is ridiculous. He knows nothing about plumbing and he is a lier. I do plumbing everyday and if these plumbers dug that hole repaired the line and covered it back up in thirty min they are superman. that hardly charged him anything for the work. We charge a minimum of $550.00 for this kind of job. what a LIER!

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12:22 pm EST

Mr. Rooter Rude, poor customer service

I called Mr. Rooter plumbing several days ago to make an appointment. They told me they would come Friday between 10 AM and 12 PM. When I called them Friday at 10 AM, they said they had no record of an appointment with me. They said they would come on Friday but it would be later so we rescheduled for 1:30 PM. I contacted them again at 1 o'clock to find out if they were on their way. They said there had been a problem at another location and that my appointment would be pushed back. When I asked them if they had a time estimate for me, The man on the phone said "you're not special. We can't rearrange everything for you." When I told him that he should not speak to customers in this manner, he told me to find another plumber. If you want to be abused, if you want your appointments to be forgotten, then call me Mr. Rooter Plumbing.

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Ruth and Kevin
Orange, US
Feb 20, 2015 1:01 pm EST

You are right the man should not have said "you are not special" he should have asked to speak to mommy or daddy instead. What makes you think that they should stop helping the previous people just because they were running late. They had a job to finish, if they left your house with half a finished job then again you would be throwing a temper tantrum acting like a two year old as you did when you were told you had to wait. If they gave an estimated time and were late you would throw a fit about that as well so they did ot tell you because they had no idea of what time they would arrive. Two year old kids expect things to be rearranged just for them, adults are more understanding. They have every right to refuse service to those that behave like children.

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7:22 pm EST
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Mr. Rooter Poison Company

Heavily micro-managed company. Hiring offer not kept and written request found in trash can with chew spit on it. Employees work in horrible conditions, given nothing to help do the job and heavily criticized for any mistake (EVEN NOT YOUR OWN). Lied to repeatedly and payroll is something out of this world. Won't put hours or rate of pay on paystub and repeatedly ripped off own workers. Testimonials from multiple employees.

My suggestion, call someone else for service as there is a madness to their method which only benefits the top. Don't think about working there unless you are filling in an employment gap and have had a hepatitis C shot. Filthy office, shady managers, and if any word comes out of your mouth that is not making the company money will cost you your pay, then your job. BBB filed.

From someone that once worked at this place, I would recommend digging a ditch instead. At least you won't be screwed out of pay, respect, job and you feel good about a hard days work not screwing someone over in need.

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AGHHJ
, US
Nov 22, 2010 8:56 pm EST

Mr Rooter advertises a $99.00 fee for drain cleanout.However when they come to the house the price escalates to over $200. This is not made clear when an appointment is made or when they come out to your house. None of this is stated in their advertisement. I will not use this company again. Please avoid this company.

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Kimony
, US
Sep 28, 2010 6:37 am EDT

I was charged 7 thousand dollars more, than was first in written contract.And their still trying to add more cost.They had to redo the work 3 times, only after I called a second city inspector myself!

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8:26 am EDT
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Mr. Rooter Overpricing

Less than a month ago, I called Mr. Rooter to install a kitchen faucet. I paid $417 which I thought was high but I've never had any work like this done before, and I had no idea what the going rate was until EVERYONE I know told me I got ripped off. Today, I noticed a strong mildew smell coming from under the sink and noticed it was leaking. I called Mr. Rooter, told them I paid $417 (I also joined their "Advantage Program" so the grand total was $532) and told them about the leak. They said they can send a plumber out for free, but I would have to pay for any work they would have to do. DO NOT USE THIS COMPANY. I COULD OF SWORN he told me there was a warranty involved but apparently there is not.

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12:23 pm EDT
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Mr. Rooter Scam

I call Mr. Rooter to clear by drain from backing up; they came out and ran a camera down the pipe and told me that, the pipe from the house to the clean out need to be replace, because it was sagging and that will take care of my problems and I would not have any more backing up. They replace the pipe and i paid them; $2, 853.00 and two weeks lately, I had the same problem all over again. The supervisor that took my money gave me and my tenant that live in the house his cell phone number and we tried calling him for 3 days and his calls went straight to voicemail. I tried calling the number of Mr. Rooter, the same phone number I call before and it was disconnected. I had to get another plumber to take care of it, and he did. And he told me the reason the drain kept on stopping up because my tenant were flushing medicated wipes down the toilet, and on the box, it stated that these wipes could be flush down the toilet. This plumber only charge me $169.00, and he also told me that he did not see where they did any work. The owner of Mr. Rooter franchise were Mr. David Vickers and now, he since sold the francise.

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12:26 pm EDT
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Mr. Rooter Plumbing

On a Wednesday night I noticed that my lines where not draining, I called mr rootor as they are a big company. They arrived late afternoon and after trying to talk me into more work he finally unclogged drain. When he put the camera in he said it was full of grease and I need to replace the first five feet. He was very eager to do the job but I was heading back to work and it would have to wait. 8 days later the line clogged again and they came out. They were unable to unclog the line and left my roommate without sewage. I had them come in the next day, three hours late to replace the first five feet. After breaking my steps and digging up the pipe the plumber charged me the full price and then left. He did not replace the pipe and left a massive mess. He told me I had to replace my entire sewage line. After that they would not answer my calls and left me a week without sewage. It wasn't tell I threatened to do a charge back did they say they were going to show up. I lost wages cause I had to leave work early and lost a month of rent from my roommate. If they had simply said they do not have the tools to do the job then I would not be out 3000 dollars and no sewage system.

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jagroop pharwaha
Edmonton, CA
Sep 28, 2013 3:02 pm EDT

PLEASE

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jagroop pharwaha
Edmonton, CA
Sep 28, 2013 3:01 pm EDT

DYWEY

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jagroop pharwaha
Edmonton, CA
Sep 28, 2013 3:01 pm EDT

my name is jagroop and my shower tap was leaking so i did call mr. rooter they send a plumber in my house 24/09/2013.and they fix it my tap and charge me 1123.37dollars. and when i saw tap it is not fix properly and i call to office mr.rooter. they said if the tap leaked call us back and richard said who is fix it tap do not use the tap today use tomorrow after afternoon and when i use my tap tomorrow evening water was drawn into wall so i call back mr. rooter and they said we send plumber 26/09/2013 and i am waiting plumber is not coming and i call back again and they said all plumber busy today and they give me a apointment 28/09/2013 and i am waitng again no anyone come so i call back she said which plumber is coming your house he is sick. i said send any other plumber she said all plumber busy today and she said we call you monday 30/09/2013 and send a plumber may be tuseday 01/10/2013. and i am worried about that whats going on. so please i request you please help me. my cell number is 780 297 1623and home phone [protected]. thanks...

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11:18 am EDT
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Mr. Rooter Scam Artists -

: Called Mr Rooter for an estimate to camera my sump pump line. I was told that there were no prices in the office and for $47.90 I could have someone come out and give me a price. On July 18, 2013, Taylor from Mr. Rooter came out and immediately gave me a price of $250.00 to camera, nothing was done to determine that price which leads me to believe that price could have been quoted on the phone and is all part of the bait and switch scheme. I agreed to have the camera job done since I have had problems with my sump pump line and needed to determine the problem. After completing the camera job he told me that the line did not look broken but was blocked and that I could have him water jet the line. He assured me that he had a 80% success rate and that if it didn't work, he could not charge me for something that he in essence did not do. So I felt there was very little risk and his confidence in the water jetting resolving my problem, I agreed to have this done. After water jetting the line from both ends of the yard, he advised me and my son that the blockage was calcium and that it had all been dislodged and the line was open and flowing. So with that said, I wrote him a check for $1007.13 ( an additional $100.00 for a new pvc pipe ). He told me that if in a year it happens again to call him. Much to my shock and horror, on July 27, 2013 after a hard rain the sump pump was again dumping gallons of water out of the overflow on the side of my house - exactly as it was before I called Mr Rooter and paid $1007.13 ! I called the office and Taylor and Danny, also from Mr Rooter came back out. They did something, either came or water jet and told me that they did not know what was wrong and proceeded to hand me an estimate to dig up my yard for $4185.00 ! We discussed when he first came for an estimate and told him that this would NOT be an option, so I was surprised that he gave me the estimate when I did not even ask for it. BAIT AND SWITCH also did not perform the service. BEST PART OF IT ALL - THIS COMPANY WAS RECOMMENDED BY THOMAS KLAPP - CHIEF INSPECTOR FROM CLINTON TOWNSHIP, MI ... you figure that one out !

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Mr. Rooter contacts

Phone number

+1 (855) 982-2028

Website

www.mrrooter.com

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