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Mountain Warehouse

www.mountainwarehouse.com

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Mountain Warehouse Complaints Page 4 of 4

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7:11 am EDT

Mountain Warehouse seller took wrong sum for the order

My husband bought outdoor equipment from the company www.mountainwarehouse.com. He provided the card info and the payment was taken within 2 days after he has placed the order. But the seller turned to be really dishonest guy, because he took wrong sum from my husband. And he hasn’t warned him. My husband waited for the order, but accidently noticed the difference between the sums. After that the seller stopped to communicate with my husband. Please, help us to solve this problem and get money back.

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Vicky julier
GB
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Sep 21, 2019 11:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased what I thought was a pair of boot laces. When I arrived home I went to replace my old laces with the new ones only to find only one boot lace, even though it quite clearly say on the packaging laces. I will be contacting trading standards about this. Very disappointed

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Vicky julier
GB
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Sep 13, 2019 11:31 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I purchased some boot laces from mountain warehouse. When I got home and went to put them in my boots, there was only one lace, but it quite clearly says on the packaging laces not lace. You would have thought if it says laces you are buying a pair not one. At the bottom of the label it also quite clearly says " replacement laces".

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Mountain Warehouse is ranked 16 among 255 companies in the Retail and Online Shopping category

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