Motel 6

I was a customer at the motel 6 in Naperville, IL . First couple of days there i was constantly woken up by the loudness of the other guests that were near my motel room. Found out that the motel is full of prostitues and herion addicts. I said nothing. I kept to myself. Then out of the blue a guy comes to my door and threatens me saying, " My guy says your gonna tell". " Dont tell or else"". I went downstairs to management and reported what happened and wanted a full refund. Do you know that not only was i refused a refund but was also kicked out of the motel by the manager Deon Smith and the financial director Bryan Best. I wake up to a knock on my door to a guy that threatens me if i tell whats going on at the motel and i am the bad guy, huh? I heard one of the drug addicted guys in hallway saying he was going to put a hole in the to watch people. A crack addicted maid that works there was bragging about stealing air freshner and spraying it in her car. Guys who do lawn service for the building stay in the and leave their doors open and the woman look scared to walk by and open door with 4-5 men inside. This place is a zoo and wont ever go or spend my money with them again.

I had a reservation at Motel 6 in Pigeon Forge, Tn from June 9 to June 11. The hotel really need to be shut down. There were roaches in the room my sister had and bedbugs in my daughter's room. Also it is pet friendly but the noise from the barking dogs is too much. There should be a limit on the number of dogs that can take. Also customers who had dogs were not taking them to the proper area for the bathroom. There was dog poop at the exit doors and in the grass in front of the hotel. My grandchildren could not even go outside for the dog poop. There are people living in the hotel, which is ok if they have no where to go but the smell on the hall they live on is terrible. Also the elevator smelled of marijuana. We were there three days and never saw a manager. We would leave early in the morning and when we returned the rooms had not been cleaned. We could not even get clean towels because they were being dried. I only seen the front desk clerk, during our visit, no other staff. The people who live at the hotel use up all the towels. I am requesting a full investigation in this Motel 6. I would also like a refund of some of the money we paid for the time we were there. The hotel looks good on the outside, but the inside is a different story.

Stay was horrible, the police and security was next store all night keeping my family up all night. Service desk call me at 3:00 am saying I was that I needed to pay for two male staying in my room that wasn't even in my room aruged with the lady on the phone told her to come check my room. I didn't sleep all night. Worst stay ever. Tried to talk to management but she said there nothing they could do about because I didn't register my husband and kids but I used a booking site that never use and put 2 adults and 3 kids. So I don't get how I didn't put them on

Recently stayed at the Motel 6 North Atlanta-Marietta GA.. the rooms are filthy. I rented 2 rooms because of my large family.. the bedding was torn with burn holes in them.. the mattresses are old and fraying. The Bathroom in room 234 shower curtain is so thin and now longer stays closed to be able to take a shower. The bathroom floor and floorboard had brown and green residue and the bathtub faucet leaks. In rooms 234 and 238 the flooring is warping and coming apart . In room 238 there was dirty underwear that did not belong to us sitting on the floor near the sink. The mattresses we fraying and stained. The door was sitting crooked in the frame cause it not to shut correctly.. the rooms had large water bugs/ roaches and spiders.. not happy with this stay at all.. the staff at the reception were polite at check in .. however when the reservation was made I specified that the 2 rooms needs to be side by side for the safety of my children.. she said it wasn't a problem so I made the reservation.. however when we checked in this was not the case.

I stayed at the motel 6 in Hattiesburg, ms the room was dirty and roach infested. There's a transsexual in the office and for 50$ she'll come to your room and show you a good time. This dude named Mike who drives a grey cts can get you some ice just ask for the manager's boyfriend. The best thing about the whole stay was the Weed I got from the housekeeper. If you don't do drugs don't check in.

06/10/2017 roaches crawling on floor...bedbugs in bed my daughter has bites all over her arms...when asking front desk for a manager i was lied to.she told me the manager with be coming later that day and there was never a manager and the lady at the front desk was hesitant to give me a refund even though i had wasted time and money on a room to rest i was up all night making sure the bugs were not going to bite my daughter.

When I checked in they said they were charging the card 168 but when we checked they charged us 190. They also told us we couldn't get a receipt until we checked out which seems odd to me. When I got into the room it looked alright at first until I noticed the blanket was stained and the sink was dirty. The bathroom wall also has a huge hole in it and the tubs metal plug is broken and sitting in the middle of the tub. Overall it's livable but I expected better. I think you guys need to send someone out to this hotel 6 and teach them to get thair crap together. Motel 6 in North Little rock. Arkansas

We checked in to motel 6 (9942 adamo drive, tampa, fl) on wednesday, june 7, 2017 with a check out date of saturday, june 10, 2017. on saturday morning, we extended our room (room 121) with a check-out date of monday, june 12, 2017. however, on sunday morning, the day before check-out, june 11, 2017, I extended the room for an additional night with a check-out date of tuesday, june 13, 2017. it cost me $69.43. the desk person did not enter the dates right because the assistant manager who extended our room the first time did not enter the extension properly. now, we do not have a room and do not have $69.43. I want my refund immediately. they have committed fraud. I even told them to please check the surveillance video at the front desk that would rectify this dispute and I even told them to go back on their books to compare what I paid for the initial room extension compared to what the assistant manager put in the computer. if the money matches with the room extension, clearly someone is laundering. I will accept anything other than a full refund for one night.

I had a room last Sunday and the fire alarms kept going off all night long, I was unable to get any sleep at all! Then when I complained to a woman named Trish she was rude and hung up on me! They also only cleaned my room 1 time in 12 days! Filthy room, the bathroom floor had paint on it, the caulking was terrible, and just a nasty place! I asked for my money back and was told they don't refund ! Poor service, people congregated at front door of business every day and night! Then people park in handicap spots with out tags! Place is awefull!

Confirmation#030ms40875- motel 6 on fleur drive in des moines iowa. I booked for one night double beds. When I entered the lobby to check in the floor was filthy and there were cockroaches on the floor. When I got to my room, the sheets on one bed had hair on the sheets and what looked like pubic hair! The carpet was disgusting, dirty and very worn. The bathroom was filthy! The floor had not been swept or mopped. The toilet had a nasty dark yellow brown ring in it and you could tell he had not been cleaned. I wish I could attach pictures to this complaint as I took several. Even the shower curtain had stains on it. Very disgusting and had it not been midnight and the fact I was exhausted, I would have asked for my money back and gone else where. I will never stay at a motel 6 again ever! You should be ashamed to have a motel in this condition!

Motel 6 located at 1585 Sycamore View Rd. Memphis TN 38134. Azi Aamar is listed as the General Manager who was of no help and, could never be found or he had to be tracked down. The television reception was lousy and the cleaning crew was useless, they didn't do any cleaning. They had to be tracked down and asked just to empty the trash cans in each room. The overall service and everything involving our 3 day stay was miserable!?

I have gone to the Indianapolis 500 57 consecutive years. this is the first
time I have stayed at a motel 6. for 56 years I get a self address envelope
from the post office with the required postage. apprx $7. I guess I'm from
the trustworthy generation. anyway I did as I have done for 56 years and
gave the desk clerk at bash st, Indianapolis (ne) the envelope along with
5 dollars for their trouble and another $1.50 for the may 29th recap of the
indy 500(Indianapolis star) and have it mailed to me. the gray haired gentleman said consider it
done. I didn't know when he said consider it done that he was pulling a
con job on me and kept the entire amount of money and postage envelope. I only stay at motel 6 about 5 times a year, but if my 4 children
ever stay there I will dis-inherit them. Daniel salsbury, 41248 n woodbury
gr drive, Belleville, mi [protected]

On June 4th, 2017, my boyfriend and I took a taxi to the Motel 6 in East Aurora. We did not have reservations, we just walked in. Actually, I walked in by myself and my boyfriend waited with the taxi so it wouldn't leave (in case there were no vacancies). The person at the front desk was the day manager named Cathy. She said she had a room with two double beds and I said that was fine. The total came to $101.01. I paid $1.01 in cash and put the remaining $100 on my debi card but it went thru as credit. After the transaction was complete, she started telling me the "rules", one of which was that any person besides myself that goes into the room had to check in at the front desk with an I.D. At that point, I went outside to see if my boyfriend had his ID with him but he did not. I went back inside the motel and approached the front desk. I explained that he didn't have an ID so we couldn't stay there. I explained that she did not tell me the detail about extra guests needing to check in with an ID until AFTER I had paid. Nor, at any time did she ask me how many guests were staying in the room. She may have assumed it was only me because I was standing there alone. I told her that I wanted my money back and she agreed to process the refund as a courtesy due to the circumstances. However, she said it would take up to 3 days to be refunded to my account. I cried because I desperately needed that money back right away so I could have a place to stay that night. I mention this only because me crying makes me think that the whole incident would stick out in her mind and was memorable. When I left the front desk, I was still crying and upset and was under the impression that she had already started the refund process on her end so I would just need to wait it out. As of today, the money is still not in my account. I've called several times to speak with Cathy but she was never available. Today, I finally got a hold of her. I attempted to refresh her memory by repeating what happened. She said she did not remember me! This surprised me because I know she deals with a lot of people every day, but i imagined my "incident" doesn't happen everyday. She then put me on hold for 6 minutes and then I was disconnected. When I called back, a clerk at the front desk answered and refused to let me speak to the manager again. She said, "Kathy told me that you did stay in the room that night so you are not getting a refund." When I calmly explained that this was a mistake and I did not stay in the room because my boyfriend didn't have an ID, she cut me off and rudely stated, "I'm not going to listen to you tell at me." She then hung up on me. I was in no way yelling or loud. So the manager goes from saying she refunded my money but it takes 3 days to post to my account, then says she doesn't remember me after that time period passed, and finally to saying I in fact stayed at the hotel which is a lie because my boyfriend didn't have identification. If u check the surveillance video, you will see that I never went to the elevators. I went to the front desk and then back outside into a cab and drive away. The only way to access the rooms is via the front desk so what she is claiming us impossible and ridiculous. Why does Motel 6 refuse to acknowledge that I did not stay in the hotel and will not speak to me or refund my money? This is no way to run an establishment. In fact, it's fraud. I was charged for services I never received. Plus she supposedly had already processed the refund that night. Additionally, there was a security guard standing there so if u ask him I guarantee he can back up my facts because he was standing right next to me. I want my money back and fast. This has already taken too much time and has caused me undue frustration. My phone number is [protected] in case you need further information. Thank you in advance to your speedy response and resolution to this matter.
Sincerely,
Jennifer Swager

P.S. It is my opinion that both of these employees be reprimanded and receive coaching.

We have been traveling around the region for the last month working and staying at various hotels in different towns. The other day we stayed at a Motel 6 in Bremerton, WA. The room was clean and in nice condition and overall a decent experience.
We decided to try Motel 6 again when we traveled back down to Pierce County, WA. We reserved a room online and arrived at the Fife, WA location late in the evening. Upon arrival we were told they didn’t have any rooms available. The girl at the counter said to us “ I don’t know how the hell you booked a room online, we are completely full” We were exhausted and needed to get some sleep and back out early for work. She fiddled around for a bit on the computer and then told us she had one room left we could have. We got checked in and went to our room only to find the most disgusting odor ever experienced in a motel room. Keep in mind we have been traveling for work and we have been staying in budget lodging at every city we visit. We simply need a place to sleep and shower before heading out for work again. The point being our standards are not high, but this experience has opened our eyes to just how bad it can be. When we inquired about the odor we were told that was a smoking room and that was all that was available. She also told us she would Not refund our money if we wanted to leave. We had to go to the store and purchase disinfectant and odor spray to try and make the room tolerable. We both agreed that there was something more than just stale smoke stinking up the room. Once we got settled we pulled the blankets back on the bed only to find the sheets were dirty and the bed was full of hairs – Disgusting! I went to the bathroom and found the shower and toilet seat also covered with hairs. We called down to complain again and the best they could offer was for us to come to the front desk for new sheets.
At this point I was not feeling up to sleeping in that disgusting bed so I got my laptop out to do some work – of course the wifi doesn’t work either. I had to tether my cell phone to get internet service.
This morning I got up thinking I would have been better off sleeping in my car. We were just going to move on and chalk it up to experience but then all day today I’ve been itching little red bumps all over. I am covered in some kind of very small, itchy bug bites of some sort. Now I need to interrupt my work schedule to go see my doctor.
We are completely appalled at the condition of this location and the manner in which we were treated. This is a heavy traffic area and the local lodging is always at capacity. We just cannot believe that a national franchise like this would let their place go so far when there is obviously plenty of revenue to keep it updated and hire decent, respectable staff.
Neither myself nor anyone associate with my company will ever stay at a Motel 6 again. I wish I could find the words strong enough to make it understood just how bad of an experience this was, but this will have to do. I would ask for a refund but even that at this point would probably seem insulting to me. Everything I brough into that room reeks of some un-earthly odor and I am freaking out about going to the doctor to find out what the heck is all over my body now.
Stayed at Motel 6 Fife, WA 06/2017

I paid for a checkin date of [protected]. I was unable to make it for that date due to unforeseen circumstances. When I requested a refund I was told that I should have called and cancelled so I was charged for a room I didn't use. I was told that I would not be charged for the room until I checked in. I made the reservation by phone and was not told that the 82.00 dollars would still be charged. Needless to say I am upset...I feel I should be refunded my money..?

On May 26, 2017 I booked a room at the Motel 6 at 6311 Central City Blvd, Galveston, TX., before we went on our cruise.
When my husband and I walked into the room it had a bucket under the air conditioner (which my husband had to empty), it also had water on the floor, holes in the wall, door jam dented in and rusted, chair had stains on it, toilet seat not on completely.
I paid $144.85 for this room and it was just down right disgusting. I feel we should get a refund for this. I just can't believe they rented this room out to us let alone anyone else.

Confirmation Number:
639MS64391

Booked a 2 bed room for 2 people. Last minute had a 3rd person join us. Sign on the bathroom door said 3rd/4th extra person is $3 plus tax. Room was for 2 nights, how did the charge for extra person come to $80. I kwpt mentioning the sign on the bathroom door and was told that was for weekday rate which no where on the sign says weekday. I even pretending to make a res for that night for 2 people and then again for 3 to, see the price differences, it only increased the rate by $3.girl behind the counter kept giving me attitude saying the rate is different and weekend/special rates are different. In the end we paid an extra $85 for a 3rd person to be added to the room in order to get a parking pass so her car wouldn't get towed away. $40 more and I could of just booked a single room. If this is how you like to do business, never staying here again. Seems like you like to rip off your customers. Why put a sign in every room and lie to customers

Owner is mean and rude. He had a new employee, and obviouly didnt teach her how he wanted things, instead, he proceeded to yell at her...
I heard him ask her how she was doing, she replied with doing good just trying to hurry up so i can go home and eat.
He then yelled at her saying he ia not having emploees tell him when they ate hungry she better eat before she cones to work. Then yelled at her for not having 8 rooms done in 15 minutes. It takes a person longer than that to throughly clean a room. This is unexceptable. You need to replace him with a calmer owner. This is not the first time i have heard this from this place. No wonder he always needs help.
He has no business yelling like that. Plus, he makes them clean rooms before guests even check out!
He will not buy any more sheets or other linens. They are all stained. Also seen bed bugs. All from danville illinios location. This is gross! You need to do something about this! The employees should not be treated that way! Poor girl was crying because she disnt understand why she was getting yelled at for simply saying she was hungry! You better fix this and that emploee should get some type of apology and extra pay for dealing with that! She was not even a housekeeper. He hired her for front desk! He works them to the bone and treats them like total garbage! Not to mention, because he has frint desk out doing 20 other things, i had to wait in the lobby for almost 25 minutes just ti ask a question.. this is absolutely NO way to run a business!

Confirmation # 1221AAL606
I reserved a room on Jun 02, 2017. I was told an also given a receipt for the day of Jun 03, 2017 12:00 pm to be my check in time! The day of check in a employee tells me that check in isnt until 3:00 pm Jun 03, 2017!
She stated that, "they (motel 6) need to update the system", also i wouldnt be able to receive the key card until then.

Complaining about room 146 Cleveland ave. Santa Rosa CA. The room had been smoked in before. Tub didn't drain. Dirt on the floor. No table and chairs. Was probably the worst experience I've had with motel 6 ever. Completely unsatisfactory experience. I will probably never stay in one of your motels due to this experience. Unless you somehow make it right with me.