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Motel 6
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974 complaints
33 resolved 941 unresolved
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4:26 pm
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I have stayed at this motel 6 several times in the last 2 weeks due to my house not being ready. I have been given rooms that were not cleaned and blankets were on the floors. I would have to take everything back downstairs to be given another room. I have left my room to get something to eat and come back and key card will not work so back downstairs to...

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R
1:04 pm
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I stayed at motel 6 on 01/21/2016 in carson city, nv; I decided to stay at this establishment because it was the right price at the moment. I paid $45.00 for a two bed room, once I entered the room there was a stench of old garbage, dust on everything, and worst of all... My hotel room door would not close!!! Seriously. I want a refund!!

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C
12:32 am
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July 13, 2015 I checked in the hotel in room 212. They were doing repairs, there was alot of noise, no big towels, no ice machine, roaches, and bugs. I left and came back, there were kids yelling & screaming in the room before mines. The door kept opening closing, & cars was arriving every two minutes. Called the front desk to tell to call the police. She...

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4:14 pm

Motel 6 - bedbugs crawling on my pillow

On June 30th 2105 I stayed at Motel 6 in Essington PA near Philadelphia airport. Here is the video that I shot of bugs crawling on my pillow.
You can also search for it on youtube. Use these words:
Motel 6 Essington bedbugs

The crazy thing is that they won't address it.

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5:20 pm
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On July 23, 2015, I checked into the Motel 6 with plans to stay until the 26th. On the afternoon of the 24 th, while taking a nap, I was bitten by bedbugs. I went to Walmart and purchased bed bug products and returned to the motel where I proceeded to strip the bed I was sleeping in. Lo and behold, the mattress had a hole in it the size of a golf ball. I...

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R
12:57 am
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I made a reservation here for 5 days while we looked for another apartment. We were previously staying at the one in Beaverton it had not been renovated. It was dirty and it was a smoking room so it smelled like cigarette smoke. At least the ac worked a wall unit. The beds were pretty old covered with plastic and a mattress pad. Then we switched to over...

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L
11:01 pm

Motel 6 - hispanic migrant workers

Approximately 2 weeks ago a bus load of migrant Hispanic workers arrived at the Motel 6 in Marshalltown, Iowa. Every night around 10:30 pm to 11 pm. the Hispanics spend over one half hour filling 5 gallon buckets of ice from the ice machine to fill coolers they use in a common area on the Motel property(quiet should be maintained after 10 p.m.). I've seen the Manager/Owner of the property mixing with these workers. About a week ago, he scolded white workers (workers working on a natural pipe gas line in Marshalltown, Iowa) for filling their water coolers before going to work (early in the morning) in 80 - 95 degree weather. Seems to be preferential treatment for Hispanic people.

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1 comment
A
Jul 26, 2015 2:22 pm

To whom this matter concerns:

I have been staying at Motel 6 since I was a kid, with my dad and I staying in one when the rate was $6.00 per night, how the franchise I understand got its name. I have a dog, and it's great how pets are allowed to stay free. 

Yesterday, July 23, 2015, at about 4 pm I went to check in at the Motel 6 in East Wendover, Utah. The young woman at the check-in counter informed me that she could not rent a room to me because I had been placed on a do not rent list. This took me by complete surprise. I asked her why and she was vague as to the specific reason. During my last stay I told her I had complained of there being cigarette smoke coming into my room, apparently getting into the ventilation system from a smoking room adjacent to the room I was in. (which the front desk attendant informed me was apparently taking place.) This complaint was apparently held against me. I am allergic to cigarette smoke and had a non-smoking room. Upon my departure, the attendant, whose name I believe is KIm, was apologetic, stating that they were going to check out the problem. Little did I know that he was going to hold this violation of the terms against me for the next time I came to stay. I had spoken to him before when I have stayed there without there being any problems, but he apparently held my complaint against me. 

However, I wanted to resolve the issue because I needed a place to stay for the night. The young woman gave me Kim's business card and told me to call him. So, I went out to my car and called the number on the card. The first time I called, I was hung up on, and the second time I called the young woman I had just spoken to answered. She then told me Kim was not available, gone until Monday. (Why did she mislead me as a way to contact him?) She was leaving me no way to resolve the issue. Although I was unjustly treated, she was being accusatory toward me.I then hung up and drove away. I have never been treated so wrong by any Motel 6 (or any other chain) in my life, and I stay at them with my dog on a monthly, if not bi-weekly, basis. I was not informed that any problem even existed or told that I would not be allowed to stay at this Motel 6 nor provided a chance to discuss this matter prior to attempting to check in. Instead of trying to be more accommodating and in any way attempting to make up for the breech of the smoke entering the room, I was mistreated a second time. 

I feel very wronged by the way I was treated, and as a result I thought it is necessary, as do several others who stay at your chain, to write you this letter of complaint--a first for me. I appreciate you addressing this matter.

Sincerely,
Alan Millard

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Motel 6 - cockroach

dirty cockroach all over walls could not get clean towels some kind off dope and razor blade cuts in table i slept in car wash my hands and face in sink shower to dirty look like a junk yard clean parts in tub big deal they took 4.00 off bill wifi did not work 3 trips to office reset router told it was my computer i will never spend my money again i stay in n.c. 48 weeks a year on business stay across street at days inn it is the worst at stayed at 40 years on the road rather stay in car and shower at truck stop now you can put me on your national do not stay list stop letting drug dealers run there business out off you motel and leave the light on only 2 work in the room front desk told me i did not know how to turn on

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9:03 am
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I live in Iowa and I went to visit my daughter and grandkids who have lived in Memphis 5yrs now. Well my husband, step-daughter and my son drove over 689 miles to visit my daughter. I booked the room three weeks in advance we arrive at the motel on April 29th and was planning to stay at the motel 3 days. We get there and they give a non-smoking and we asked...

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11:07 am
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My wife had been driving from upstate ny all day to beat a snow strom. We decided to stay at motel6 for the night, once we got our room #48 we brought in our lugage to rest for the night. The first thing that happened was the light didn't work. We called the desk to have it fixed, he ended up replaceing it with a smaller lamp. Then I went to lock the door...

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Motel 6 - horrible room and service

I ended up leaving a day early because I couldnt take it anymore! The cable only worked sometimes, there looked ike bedbugs, there was feces all over the side of the toilet and what looked like blood in the sink. It was filthy, I had to practically beg to get the room cleaned. Then when it was "cleaned" all that was done, was make the bed, and put a roll of toilet paper on the floor. I ended up cleaning the room myself. When I did checkout early the clerk threatened to charge me more!? I wasnt even asking formoney back. I understand this isnt a 5 star hotel, but a clean safe room was what I expected, and not to be charged more when I checked out early because the room was so horrible! I ended up having to pay for 2 hotels. I will be going to bbb, yelp, angies list after this submission. Im giving motel 6 a chance to make this right first.

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P
7:03 pm
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Motel 6 - customer service / quality of employees

I would usually stay at the Motel 6 in Amherst, NY when I would travel in to visit my daughter. I would usually arrive around 1:00 to 1:30 in the afternoon and the past employees would be helpful and allow me to check in. Today, I had the unfortunate encounter with an employee who should be on the unemployment line. When I arrived she said check in is 3:00PM. I explained that they informed me I could possibly check in early when I made the reservation. She stated they should not tell me that because, and I will quote, IT IS MORE WORK FOR ME, end of quote. Mind you, the only person in the lobby is me, phone is not ringing, and she is looking at her cell phone. Obviously, not a question of more work, it was a problem to do any work! I have been in business for 45 years dealing with customers. I preach to do everything you can possibly do to make a customer happy...they have a choice of what business they choose. I have stayed before and walked out a side door and almost stepped in dog poop...on the sidewalk. Motel 6 is the lowest end of the motel food chain. They will stay there with the quality of employees, training they are given, and ability to pick up dog c***. There are more than enough choices of other hotels in the area that have employees that give a crap. Avoid this dump like Ebola!e2f78

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B
2:49 pm
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Motel 6 - room

It is way over priced. I will never stay here again. They don't even supply the little shampoos and conditioners. There is no hair dryer and the tv's are really small. The walls are really thin and you can here the planes taking off and landing all day and night. If you have dogs there isn't a lot of room to walking them and there isn't a lot of parking either. The beds are terrible, they feel like they were from 15 years ago and they haven't changed them. No coffee pots in the room. If you stay for more than a night you have to keep going to the office to get your card to work again because they keep changing them at noon. I was in room #218.

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Update by brmp11
Feb 08, 2014 2:53 pm

The maids have very poor English and the Denny's across the street was horrible. The waitress let our food sit there for 5 minutes and get cold before we got it.

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10:27 pm
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Motel 6 - very rude unprofessional

I had an issue with an AC unit in my room. I went to the front desk and got nowhere so I asked to speak to the manager. Brian Rice, the manger came to the desk and treated me so rudely I ended up checking out. He called me a no nothing loser as I turned to walk away from his rudeness. My 9 year old daughter heard it and asked why the man called me a loser. Brian Rice is a complete embarrassment to the Motel 6 chain. As I was checking out Brian Rice had the nerve to come to my room and tell me I have no clue how to operate an air conditioner. It was uncalled for and we almost got into a fist fight as my family was leaving the hotel. Someone at Motel 6 has got to do something about this.

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10:26 pm
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Featured review
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I had an issue with an AC unit in my room. I went to the front desk and got nowhere so I asked to speak to the manager. Brian Rice, the manger came to the desk and treated me so rudely I ended up checking out. He called me a no nothing loser as I turned to walk away from his rudeness. My 9 year old daughter heard it and asked why the man called me a loser...

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11:53 pm
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Motel 6 - very rude

I tried to make a reservation. The desk girl, told me that she didnt like doing that and hung up on me I tried again and she told me to stop calling. There and hung up again. I tried one more time and she didnt answer.. So I may have to go somewhere else.. Im a great motel 6 customer..

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1 comment
Apr 07, 2013 12:07 am

great review very helpful and voted as such!

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1:18 am
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To Whom It May Concern, I have been staying at Motel 6 on Dyer road for several years on and off, I have never had any problems and have always been extremly pleased after my stay. Unfortunetly, I bought a week here on 11/27/2012 and have had more problems with clogged toilets, mildew smelling carpet, noisy neighbors and COCKROACHES. Room 161 did not...

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I"m a professional truck driver, I went to motel 6 because I had some time off for the 4th of july, I rented room 284 for four days so I could rest away from my truck. The room seemed clean, but when I went to sleep I started itching all over my head, arm pits and groin, I told the desk clerk, and he said"we will have an exterminator check it out and get...

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8:58 pm
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Motel 6 - bad service

On 6/3/2011 my wife andi was staying at motel6. And we had to wait untill 2:oo pm to get our room cleaned.now. We checked-out on 6/4/2011 and called back to make reservations for 7 / 1/2011thru 7/5/2011.and. They told us that we could no longer rent a room there anylonger.and also everytime that. We've stayed we've smelled pot and told the manager. About it and all she would say is that I"ll look in to it.and never loppked in to it. The houekeepers don't clean the rooms righjt. And they *re very rude and they don't want to clean. And themanager don't say nothing.

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8:13 pm
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Featured review
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Dear Sirs: I applied for employment at Motel 6 here in Laramie, WY. I was training for Front Desk as well as housekeeping. The housekeeping mgr was short handed, and they put me into her department, plus she stated that she liked the fact that I did not miss any details while cleaning the rooms. I was fast, and extremely hard working. My fingers were...

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Motel 6 contacts

Phone numbers

+1 800 466 8356 +1 800 899 9841 More phone numbers

Website

www.motel6.com
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