Moss Bros. Toyota
reviews and complaints

Paid a lot of money for cars to continue to not be not working properly working Honda Civic (2003) - Toyota has this car listed as a 2002. This car was taken to Toyota - Moreno Valley on September 03 for overheating problem. It was recommended that the engine should be rebuilt. I paid $3,784.50. On March 1, this car was towed back to Toyota again for the same issue. The car has now been in Toyota today is March 22 which is almost 1 month and problem has not be resolved. Toyota Camry (2007) - My Toyota Camry was taken to this Toyota center on August 14 for no power. I asked Toyota to keep this vehicle and check every out to make sure nothing else is going on. I let them know I didn't want the car back with the same problems. They kept the car to repair it, I paid $1,542.33 for this repair. The car went back on December for the same no power issue. This time they kept the car for at least 2 weeks, told me nothing was going on with the car. Car won't start again

Last month we purchased a 2020 Toyota Tacoma Extended cab from this dealership. When we got home, we noticed that their name was on the back of the tailgate with lettering (14 letters), that felt like some kind of metal-like material. We decided to have the dealership remove it when we went back up the next week to get the GPS tracker put in it. When we asked the service department to remove it, they said they are not allowed to do it, with no further explanation. My husband watched a YouTube video on how to remove them. He spent 2 hours with a hairdryer to try and carefully remove each letter. 2 of the letters were so sticky that he had a difficult time with them. They ended up ripping and removing the paint from the tailgate all the way down to the base. I called the dealership and spoke with ***. He told me that they do not remove the lettering anymore because they have previously caused damage to the vehicles and had to pay to repaint them. I had an estimate from a body shop to repaint the tailgate, (they said it was unreasonably too expensive and they refused to reimburse us for the damage. I offered to let the dealership have a Toyota body shop closer to my home to repair it but the only response I got was that it was not their fault and they would be nice enough to send us a touch up paint pen, even though they did not have to! When I called the corporate office for Toyota, all they could do was put a complaint in the dealership's file since it is individually owned. The gentlemen on the phone did, however, tell me that he has never heard of that kind of lettering put on vehicles in California and rarely used at all anymore. I spoke with an attorney and he told me I have a case for negligence because even though they knew they were defacing the vehicle with something that could cause damage when removing it, they still continued to do it. I believe they should be required to have the tailgate repainted to its new condition.