[Resolved] Money Catch Professionals-You Lose it, We catch it! | Unclaimed Moneymoney catch professionals in nsw, australia

5
R Dec 10, 2018 Review updated:

Bad concept, what do these shisters do? It's all intentionally very complicated to understand and not the friendly staff they profess to be, for example when you have questions they only answer when it suits them can keep you waiting for a week and their answer is another more complicated trash, really rude bunch.. They always ask you to visit their website but their website is a mess and not updated with new money listings as what they say. In short, their service is poor, slow and the website is not user-friendly. A total waste of money and time. really regret dealing with them.

money catch professionals in nsw, australia
money catch professionals in nsw, australia
money catch professionals in nsw, australia
money catch professionals in nsw, australia
money catch professionals in nsw, australia
money catch professionals in nsw, australia
money catch professionals in nsw, australia
money catch professionals in nsw, australia
money catch professionals in nsw, australia
money catch professionals in nsw, australia

RESOLVED

The complaint has been investigated and resolved to the customer's satisfaction.

  • Money Catch's response · Mar 07, 2019

    THIS REVIEW IS FALSE AND THE ALLEGATIONS ARE SCURRILOUS, ILLEGAL AND WITHOUT ANY FOUNDATION, THE PICTURES ARE ALL FAKE CREATED REVIEWS - THE PROFILE Rita Buttler is not a client but is a known troll profile to us.

    Money Catch has been the subject of a significant amount of trolling during recent times. Such trolling making totally false, unmaintainable and incorrect accusations in relation to the business carried on by Money Catch. The allegations are scurrilous and without any foundation. At the same time our staff has received online targeting of bullying, harassment and threats, which have all been sent to the NSW Police.

    Money Catch is a business that has been operating with integrity and impunity since 2006 and in an honest and ethical manner.

    Money Catch has been operating since 2006 involved with the recovery of unclaimed money, cyber investigations, scam investigations and skip tracing. Money Catch operates within and adheres to telecommunications (Telemarketing and Research Calls Industry Standards) 2017 and every telephone number is run through the Australian “Do Not Call Register” as required by Law.

    When Money Catch locates or ascertains a source of unclaimed money owing to their potential clients, those clients are advised and it is entirely the client’s choice if they wish to use Money Catch’s service or to affect the claim themselves. Should the client elect to affect the claim themselves then they are provided with the necessary information to pursue the claim for their own unclaimed money? The benefit to them of using the Money Catch service is that a professional service can carry out all the inquiries, investigations and provide all necessary information in a more efficient and timely manner.

    Money Catch is Australia’s leading unclaimed money professional and accesses information that is not easily or freely available in relation to unclaimed money therefore providing a significant service to the clients who choose to use that service and allowing a greater number of people to acquire unclaimed monies that are owing to them than what other organisations are able to do. The access to additional sources of unclaimed money is only a benefit to clients.

    Money Catch does not stalk people and as set out, adheres to Industry Standards including the Telecommunication Standards set out above, ACCC Debt Collection Guide and the “Do Not Call Register”.Full and complete information and disclosure are made by Money Catch as part of the relationship with clients and that is provided before any contract is entered into and the client has an absolutely free choice if they wish to deal with Money Catch or not.

    The fees that are charged by Money Catch are applicable to the work performed for the investigation and support and the levels of fees that have been set out by unknown persons who are trolling the website are simply incorrect and will not be maintainable. Money Catch’s fees are disclosed to all prospective clients and customers before any work is performed and again, that client or customer can decline to engage the services of Money Catch.

    In accordance with proper procedures and Australian Law, Money Catch is required and does hold a Master CAPI Licence and that Licence requires compliance with Ethics and Standards by all holders and Money Catch does comply with those Standards. Obtaining the Master CAPI Licence requires significant study and also a thorough investigation of the Licence Holder – which cannot reveal any criminal or Police record or any financial dealings that have led to bankruptcy in the past. Money Catch has always passed the statutory inquiries that are made by the Licensing Authorities and continue to hold and operate under the appropriate Licences because they have passed and continue to pass all requirements.

    Confirmation of the above matters can be confirmed by inquiry through the appropriate websites and Government Authorities – particularly through the NSW Police or Security Licensing & Enforcement Directorate (SLED).

    Money Catch does not know or understand the basis of the totally incorrect and scurrilous allegations that are being made about them. Money Catch can confidently state that they have not received any complaints from customers who are known to them and whom they have dealt with and for whom they have obtained unclaimed money and the authors of the matters that are being trolled and put out through the internet are by persons who remain anonymous and are unable to be corresponded with to be required to state the basis and/or reasons for the incorrect allegations.

    Money Catch is also aware that persons involved with the above activities are using photographs of the staff of Money Catch and impersonating Money Catch in their posts and reviews.

    All persons that deal with Money Catch should ensure that the source of correspondence only comes from the Money Catch domain name – www.moneycatch.com.au, staff emails with @moneycatch.com.au or that they have spoken personally to the staff at Money Catch who are all trained, friendly and professional.

    This statement has been prepared by the Companies Senior Management and Trenches McKenzie Cox Solicitors Lismore.

Responses

  • Ka
    Karon mitchell Jan 02, 2019

    They are identity thieves and if you engage with them you will lose everything, money, your identity, your credit rating. Such a scam artist read about it on this website and on /link removed/ I think they are getting tracked by the authorities.

    -1 Votes
  • Mo
    Money Catch Team Mar 07, 2019

    @Karon mitchell We are not identity thieves, this is impossible since we are Accredited and Licensed Private Investigators. Licensed by NSW and QLD Police. However thanks for visiting our site.

    1 Votes

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