The complaint has been investigated and
resolved to the customer's satisfactionResolved Monarch Utilities — Nothing but trouble
resolved to the customer's satisfaction
This company supplies water to our subdivision. The trouble started back in December of 2007. They disconnected my neighbors water to turn on water at one of my properties. I have continuously made contact to try to resolve this. I am continuing to get several bills for the neighbor that is next door to mt rental property and also for a residence that has no meter in it. They have recently decided to change the company Name to ECHO Resources. I spoke with a new employee when thet raised the prices and never informed me by mail on the rate increase prior to it going into effect. The new employee stated that the funds where in controversy and reapirs were needed to update the equipment and the previous account for that funding has been use in adequatelt so they have to go to the board to permently increase the rates and until they do these prices wil remain in effect until a decision is made but that is the only way that they can recoup the funds to do more upgrades. I have bills for two properties that we do not own and to which one has no meter at all.
I spoke with them again today and after several attepts to get this resovled for 3 months now. One bill that belongs to another account whix has no meter there at all is for $102.27 and for the one that was for the resident next to mine is $0.40. I run all over the reps and finally was giving a supervisor and she disconnected me 2 times and stated that she had no idea why this was continueing as she made a ticket 3 months ago on this. And that she would have to contact me back when they could figure out what was going.
My main concern is that they also do this to eldery people that have a fixed income more so then I do.