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CB Utility Services Direct Heating and Cooling

The good, the bad, and the ugly - discover what customers are saying about Direct Heating and Cooling

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9:11 am EDT
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Direct Heating and Cooling Clean my air conditioner

I received a sales call offering me a cleaning of my home air conditioner for $35.99 changing the filter cleaning the air ducts and checking the freeon. My husband took off work early to be there for the scheduled appointment. They never showed up and finally called and said that since there was noone at home they cancelled the appointment. When I came home from work (wife) I called the company complaining that when we schedule appointments and take off work we expect someone to show up. They put me on with a supervisor and they offered me the same deal for $29.99, appologized and came the very next night. I agreed and I took off work early the next night. They came on time . Two men showed up and looked at my unit and told me that they could not service it do to corrosion and dirt in my coils. I needed to pay atleast $600.00 to get it working properly . The one man was so rude and condesending and treated me with such disrepect. My units was running ice cold and was only 2 years old. I knew it was a scam. I called the sevice phone number right in front of the service techs and complained. They then when out side and I followed them and told them to leave. The one man said he serviced it when he didn`t do a thing other than wash my filters. I paid them nothing again called the service was transferred 5 times and told them to never call me again!

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10:14 am EDT
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Direct Heating and Cooling over charged& lied to, poor service

In May 2010 my daughter noticed the the AC wasn't coming out cold. we found a sticker on the AC unit for Direct and contacted them. We found out that Direct had replaced 5 AC units in 2005, along with checking all the other units. while they were in the other units they put their sticker on ALL the units so if you needed service you would call them. Ironically thats what we did.
They come out in a couple of hours and the technision tried a few things (changed the capacitor, for which he left in place) but determined that the compressor was shot.
The cost to replace it along with a compressor kit would be 885.00. we felt we had no choice and told him to go with it.
We were advised by the tech that this was the cost even though it was still under warrenty that the unit was less than 5 years old. the new compressor would be covered for a year.
4 months later almost to the day, we had no AC again. We called Direct back, after several calls and being hung up on 2 different times we finally had a tech come out the next day. The Tech told us that the capacitor and compressor kit was gone (remember these were replaced 4 months ago) and the it would be 755.00 to fix it.
I called back the office and complained and they dropped the price to 550.00 with a 2 year extened warrenty.
Please keep in mind I was going to be charged 79.95 just to come back out again.
Well iIno sooner hang up and I receive another call back from the tecnition telling me that the compressor is shot and he thinks we sould buy a new unit at the tune of 3600.00. I told him that we just replaced all the items he was talking about 4 months ago that this is crazy.
At this point my daughter started to talk to her neighbor, who is a contractor. He had his unit replaced the year before for 1000.00 and told my daughter they were ripping us off. The technician walked in as he was telling her that 3600.00 was highway robbery and with that the technician up and left and I called to cancel my order with them.
Our neighbor contacted his AC rep and repaired the unit for 600.00 and said that we don't need an new AC unit. I wish i had checked on line to see all the complaints against this company before we called them back. I was still charged 79.95 for a miss diagnosis and if it wasn't for our neighbor would have been stiffed out of 3600.00.
I don't recoemmend anybody using these guys. I certainly will never call them back again.

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Bob22
Port Charlotte, US
May 31, 2011 5:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I experienced a similar situation with Direct and filed a complaint with the Florida Department of Business and Professional Regulation. To date, I have not received a response. I do however, suggest that any "Victum" of the this alleged Cape Coral company pursue local, state and law enforcement complaints when applicable.

Bob
Port Charlotte, FL

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1:31 am EDT
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Direct Heating and Cooling Beware of Salesmen masquerading as technicians

Glad to see this site is around to warn those with web access. Like one of the other posters, we were sold a new unit to replace one that was still under warranty. They give you free bi-annual maintenance check ups but they really don't do much of anything that I can tell except try to sell you something else. Jeez! On the last visit they didn't even clean the filter! Didn't even look at it! Just told me that I needed all new duct work. Whether it's new duct work, a new compressor, ultra violet lights or whatever, they are there for one reason and one reason only: TO SELL YOU SOMETHING. Beware! They're prices are very high. Please check around. Get estimates from at least one or two other companies.

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1162919
Lehigh Acres, US
Apr 17, 2012 1:21 pm EDT

Second post for today. The unit failed today. Called Direct at 4:30pm. Someone arrived at 11:pm, no problem. They find the compressor has no freon in it. They say it will cost me $385.00 plus a service call charge because it is after 11:pm. I asked where did the freon go and they say someone probably stole it. Hello! We have a service policy plus the unit is only about 17 mos. old..

These people have tried to sell us new ducts 4 months after the unit was installed. That was a specific question I asked when I was buying the unit and was told we will not need new ducts. When I mentioned this to the service people tonight they said" I probably would not have bought the system at all if I was told I needed new ducts at that time" . They cannot have it both ways. I consider it very dishonest. Could tell more but not now.

I had them leave and will call a local contractor tomorrow. I WOULD BEWARE AND CAREFUL DEALING WITH THEM.!

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1162919
Lehigh Acres, US
Apr 17, 2012 8:42 am EDT

I have similar history. We bought a new system a little over a year ago so we are going to be involved like it or not for awhile. This is one of the newest systems on the block and have the most problems. Every time they come they try to add something else for a lot of money.

Last visit I asked the tech to write his recommendations and cost of the service he recommended on receipt he gave me. When he gave me the receipt that info was not on it.

Been told there are new owners and the bad guys are gone. We shall see! Never thought I was this easy to trick. Oh well.

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5:39 pm EDT
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Direct Heating and Cooling Unethical service

I called to have a service done on my home back in April I am 76 and on a limited income a tech by the name of jay came to my home and did absolutlet nothing he pulled the filter and did nothing else on the check list that was provided by another individual at the company i also talked witha aDon and a Jeremiah who did nothing at all as i called back several times and asked for Michael who was a help here i am now waiting still for the filter to be cut to size and put in i also understand that Direct heating and Cooling are directly associated with Vans Heating and coling in which in fact they are the same and at the same building just two seperate entities Also the owner Mitzi is a real piece of work as i was on the phone i heard her screaming and yelling profanities at her staff in which the staff said she does this all the time I have still gotten no reply from the staff or the owner in fact i was told the owner would call me personally by a woman whos name i beleive is Mariza Do not use this company soley for the fact they are liars and provide a bad service

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Tula1122
, US
Sep 14, 2017 10:05 am EDT

We just discovered that my elderly mother-in-law got scammed by this company. Her neighbor gave her a coupon for a free duct cleaning. We discovered that she was instead sold a new air conditioner to the tune of $5, 000+! Her air-conditioner was working just fine. Being elderly, she was easy prey for this company. The customer service and Mitzi were of absolutely no use. We will be pursuing legal action against them as soon as we can reach a lawyer. THESE ARE THE KIND OF PEOPLE THAT YOU HEAR ABOUT ON THE NEWS WHO TAKE ADVANTAGE OF THE ELDERLY and most certainly anyone else that they can. I can't urge you enough NOT to do business with these souless creeps.

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Marcus101
, US
May 24, 2016 3:59 pm EDT

The service contract with these guys is a complete scam. Everytime they come out, they will find something wrong - EVERYTIME. On one of the service calls, they opened the blower unit in the garage to inspect the coils, and they never re-taped the unit when they closed it up. The unit was leaking cold air in the garage. On the last service visit, they told me I need all new duct work at the cost of $7000.00. I called another company for a 2nd opinion, and they told me that there was nothing wrong with the current duck work. They even guessed and told me that Direct Heating and Cooling told me to replace all my duct work. Stay far away from this company. Check all the complaints on line and with the BBB.

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Steve Weichelt
,
Feb 27, 2008 8:45 am EST

Be warned, do not have anything to do with this company. Do not let them in your home. My air conditioning system worked great until they got involved and told me I needed a whole new system, which I did not. I have reason to believe they did not perform services as implied and that for some reason my system abruptly stopped working after they provided what they called service.

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ac junket
Cape Coral, US
Aug 20, 2012 6:45 am EDT

These guys will bend you over go elsewhere .They have a BBB rating and you will see why after you use them 76 complaints tied in with direct heating

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ac junket
Cape Coral, US
Aug 20, 2012 6:41 am EDT

bunch of ### worst ac company in lee county that is probably all of florida stay far away from these guys

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2112x2
Cape Coral, US
Sep 12, 2011 12:30 am EDT

Unfortunately, most people are unaware of the telemarketing laws and regulations and, unfortunately, the representatives calling "repeatedly" are merely doing what they are paid for and instructed to do. FOR ANYONE who receives sales calls that they do not want, a good start would be to take 5 minutes of your time and register on the national do not call list at 1-800-HELP FLA, otherwise, more than likely you WILL continue to receive calls, as phone lists are re-populated on a regular basis and, regardless of whether or not you tell a particular company to stop calling, if you are not on this list, guess what? New list, no notes, you're gonna get a phone call. CALL 800-HELP-FLA and stop wasting telemarketers time by calling you when you don't want them to because, believe me when I tell you, they don't want to listen to an angry homeowner anymore than you want to hear their sales pitch. In this economy, EVERYONE has the right to work if they are able to find a job and, if an angry consumer is too lazy to make a simple phone call in order to separate themselves from the sales process, then you might want to consider turning off your phone service altogether and see how that works out for you.

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Scammyscam
Cape Coral, US
Sep 05, 2011 10:31 pm EDT

These guys, DIRECT HEATING and VANS HEATING repeatedly call my house (more like harass) about every other day and this has been going on for more than a year, now. I didn't actually think they were a legit business, so now after reading the comment above I am positive they are scam artists. Beware.

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MissMo
, US
Jun 07, 2010 3:05 pm EDT

In the process now. I thought I was consumer savvy and that they were trying to mend their ways. I called them because I thought I was under warranty. Partial repair done. Did'nt pass inspection .
Does anyone know who in the State of Florida should they be reported to.

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WatchDogWillie
Fort Myers, US
May 21, 2010 2:29 pm EDT

They called us out of the blue as we had never used them before pushing to sell us their "check-up special" for $34.95. Said they would have someone over to our place in a few hours. I usually am a little suspicious of these types of calls anyway but thankfully I was online and saw complaints here and elsewhere online. Strange that not 15 minutes after we said no thanks, another company named Van's called with the exact same offer. Hmmmm, maybe same owner or somehow related.

Their telemarketing tactics lead me to believe they were probably incorporated under another name, changed things up but kept their list of victims. You see, I had the same experience with another company a few years ago (name of TSI maybe?) where the guy came out, opened up my a/c unit (while I was watching him) looked around with his flashlight and closed it up. Went outside, looked at the unit, sprayed it with a hose for 15 seconds and asked me how I wanted to pay the $34.95. I laughed in his face and told him to get off my property. When he tried to get tough about it, I showed him the ad that said 16 point check-up and asked him if opening and closing the panel on the air handler counted as 2 of the 16 points because he didn't do a damn thing. He then tried to sell me a service contract. I told him to leave before I called the cops. What a joke some of these guys are. Luckily, I know to watch them and to not trust the ads or telemarketing calls.

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M&DM
Port Charlotte, US
May 03, 2010 8:17 pm EDT

We purchased a "NEW" system from these jokers in August 2008. We found out it was not new. When the cool weather came, the heat didn't work. We were told the part was warrantied, but were charged $160.00 labor for a 10 minute job & waited 4 days for them to put it in. Last summer we had to call due to lack of cold enough air in thesystem . Needless to say, we called another, HONEST company! Now May 2010, no cold air at all. We called back the good company & have found there is a leak somewhere in the line of the Puron/Freon. The cost could be high depending on where the leak is. All we could do is refill the system & must wait a week, then have our excellent "air guy" make a determination. WARNING to all! Never use these crooks for any reason! They should be shut down!

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12:00 am EDT
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I did not realize there was a website complaintsboard.com I would have check it first before I made a one year contract with this company direct heating and cooling in Cape Coral. My AC has been working fine since I bought my house in 2004; in February I wanted just to have a regular check up. So I called this company thinking it was going to be a good...

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