Monarch Dental — poor customer service
Rockwall TX Location.
Receptionist ignored us when we came in. Filled out registration pad and stood waiting. Finally she said she would be with us in a minute and continues talking to coworker about personal items. Totally disrespectful. Asked for manager and she wasn't there. Got number to call from Jackie (receptionist). Jennifer (not sure if title) said she only had one more day there anyway. Called Alea (manager) and told her not happy with way we were greeted. Sorry was all we got. Price for exam with same insurance also doubled since last visit. This will be last one for us. Will go where our business is more appreciated. Should have known not to come back to Monarch after bad experiences in past. Nothing has changed.
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