Monarch Dental

I requested refund at the Mansfield, TX office on 21/12/2020 and the billing clerk, Christian stated that she would expedite the refund to me. I called the office back on 2/25/2020 to discover that she had done nothing, but she stated that she would make sure that the refund would get processed to the corporate office as soon as possible. I called on 3/16/2020 and Christian stated that my refund had been processed and mistakenly mailed out to the wrong address on 3/5/2020. I asked her to credit my refund to my credit card so that I would not have to wait another 4 weeks, but she said she could not do that until she receive instructions from the corporate office. Christian stated that she would email the corporate office for instructions. I called the office on 3/17/2020 and 3/18/2020 and was told by an office clerk, Jennifer that Christian will be out of office until Monday, 3/23/2020 and there was no one in the office to help me. I am very, very frustrated. My wife and have been Monarch patients for Ten years. I need someone help me to receive my full refund of $1, 461.12.