Mobicel
reviews and complaints

My mom got a new Mobicel Astro as a present about 2moths ago and right now it has stopped working, it doesn't light or even charge

We don't have a receipt for it even the person who bought it says they have lost the receipt but the box is still there... I have tried to reboot it but it doesn't work, no sign that it is even charging.

What should we do ?

I bought the Mobicel Astro in July 2019 and the beginning of November it refused to switch on I return it to Pep cell where I bought it and now I receive an SMS to pay R 641.00 for the repairs, however I only paid 400 for the phone. and if I reject the repairs I still need to pay 250.00. What a rip off, this is day light robbery, When I called they told me the phone has liquid damage. The phone was never dropped in water, then they tel l me it could be stream or left in my pocket and the heat would cause liquid damage. So now that I refused to pay for the repair they are now sending it back to pep cell without it being repair. So disappoint with this company. and the worse apart was, the agent I spoke t on the 25/11/2019 around 12:05 who laughed at me when I complained. She felt that my complained was a joke. Mobicel your company is a joke for ripping off people like this. SO DISAPPOINTED, Mrs Naick, ref no.: 298275

My phone started having glitches around 10pm Tuesday 05 Nov and i decided to restart it just after midnight, after restarting it the screen froze i took out the battery and re inserted it and tried to switch on the phone to no avail. And my main problem is that the pep in which i bought it from is currently closed due to renovations, so how do i get help with my issue?

I got this phone a few days ago. Needed a cheap phone and thought this phone is good enough so i can give it to my daughter if and when i am done with it. but since i got it the storage is full. every time i try to get something done it stops and says that storage is full. there are 1000 apps on it that cant be uninstalled. so when the memory gets to 3.87G it stops working. I put in extra internal storage with a memory card but still it goes on to say storage full after i have set it up as internal whatsapp is the only thing i can install on it. because of storage that is full. what can I do?

I bought a Mobicel on the 1st of October 2019 it is now 21 days and for the past week I am battling with the memory space of the phone. I have gone to Pep and was informed that unfortunately they would need to take the phone in and have no guarantee when it will be fixed. In the interim of this frustration it means that I will be phone less for whatever period and by the looks with no warrantee that I will have it fixed. My question is seeing that there are so many consumers with a similar concern to date how come this service provider has not put a plan in place to allow customers to rectify this problem. The worse part is that now as a consumer I am going to be phone less on a phone less then a month. This is unacceptable and this product should either be taken of the market as this is a complete reap off for clients.

Hi I bought a Mobicel R1 on the 9th of August 2019. It worked fine after yesterday when all my photos, videos, music and everything disappeared, I tried to reboot and switched off the phone but nothing came back all is gone. I also have a SD memory card but the phone cannot read it. My number is [protected] and email address is [protected]@gmail.com. Please help.

I am a fist time user and very disappointed, I was gifted a brand spanking new Mobicel astro a few weeks and have had issues with the sd card, the issue has been resolved but it does not allow me to move apps onto the SD card.i have switched my phone off and on again to no avail? and i don't know what to do anymore i need to move some of my app for space on the phone, if this is a factory defect i would like a new phone that can actually read an Sd card or that had ample of space for at least a few apps?

Kind Regards

Melanie

[protected]

Hi i just wanted to submit this complaint i bought a mobicell 10.1 intch tablet earlier on this year from game store, i spent r1300.00 as it was on thw paper on special but now my tablet refuses to charge and it keeps rebooting on and of this problem is going on for two day and all my important information is there now its gone cause the tablet formated this on its on last week this was enough to deal with already now its refuses to charge and switch on i use it only for my studys and online work i dont have a job i used my birthday money to buy it, i have no idea what is wrong it has never even been damaged in any way i am so upset and not only that i could not return it because the slip cannot be found any where please help me i need a new tablet or i wont be able to work online anymore.
From genewey vandermerwe

Hi
Can you please assist, everytime I try to upload documents from drive or any downloaded documents it takes me to the camera app, please help as this is a problem in applying or filling applications. Also once the app has been downloaded from Google play Store it won't allow me to delete it, replying by telling me that the app is locked.

My email address is [protected]@gmail.com

Good Morning, My Phone keeps freezing. Cant accept calls due to the swiping key not working. Use this for business and cant open phone and have missed so many calls. Always need to restart phone. Cant handle this anymore. My number is [protected]. Phone is 1 month old. Make R1 5.5"Device.IMEI: [protected]. My email : [protected]@innervation.co.za. I paid cash for this phone and it was the last one which was in the display cabinet and not sure if this contributed to any of the issues I am experiencing. I urgently need a replacement phone. Thank you and look forward to hearing from you.
Regards Sachin Maharaj

This phone is good at first. Now I realize it was a waste of my hard earned money. Its not even 3 months and its giving me issues. I hate to resort to this type of complaining but when u get NO Response from the manufacturer then you must realize that they have NO INTEREST in helping you. And that it does not bother them to false advertise poor products. So I went to the internet to look for the model handset user manual and guess what...NOTHING. I guess the saying is true: "Good things are not cheap; and cheap things are not good!

My phone's front camera stopped working, out of the blue. I don't know what happened, I've tried rebooting the phone, pulling out the battery but still it won't work. I've tried to clear data and reboot the phone nothing changes. The icon to flip the camera is the but it remains in the back camera mode. All my other camera apps have the same problem, Snapchat and TikTok. Please help, I miss taking my selfies and posting

I bought this phone last year December at Mr Price in Empangeni at first it worked perfectly than the next few weeks it started deleting things automatically it really bothers me
My number is. [protected] my brother also has the same phone and his too also deletes things automatically it been causing stress and bringing pain to me as it just flushes

My phone refuses to charge. My brother also has a mobicel R9 lite. I now use his phone to charge my battery and the pop it back in my phone and my phone works well. if i try to plug the charger in while it's on. It just doesn't detect that the charger is plugged in. I did use my charger to charge my brothers phone and it charges his phone. So my charger is working. I need advise on how to get it fixed and how much? I don't think it's under warranty...

Ohk so my phone went in on 5 March 2019, same problem for the past three times, and on both previous occasions mobicel had the phone for almost a month. I bought the phone CASH end of September at American Swiss, now I have been without a phone for more than 3months, I really would never again buy a Mobicel & will tell people of the crappy service they provide, you cant continuously say that the customer must wait, Mobicel not having phones is not the customer who works hard for their monies problem, the customer service, non service I'm receiving from Mobicel is really very sad & honestly never again, I then feel they can give me my money back, because no service is just that: NO SERVICE. This is my second complaint I'm putting up now

2 mobicell cellphones purchased at jet vangate mall cape town one of the phones whent in for repairs twice same problem it is the mobicell R6 got sms frommobicell 3 weeks ago saying they replacing R6 with R1 went to jet store ti collect R1 they gave me a kot of greef they say I must go to mibicell in bellville cape town to go get my phone im no happy because I purchased at vangate mall choose your supplier more carefully because now you get a bad name my number is [protected]

I bought a mobicel pulse blue end sept 2018 at american swiss in sanlam centre, whenever I switch it off, my apps do not want to open, I send it in first time, 06.11.2018, came back, they could not find a fault, went in again 01.02.19 again they could not find a fault. I got my phone back 25.02 and we checked it, I had to give it in again on 05.03.19 as I had the same problem. I was told i'm getting a new one as this is the 3rd time it went in, its now 15th already I am still waiting for my phone and still paying insurance for a phone I do not have, this is sooooooooo unacceptable as I bought my phone cash because I need a phone. So dissapoinnted

Good Day Sir/Madam

I am very dissapointed in your service. On the 5th of February 2019 I gave my phone in at Pep stores in Klapmuts. They should have by now send your company my phone. My phone is now at the 28th of March 2019 6 months old. On the form it listed that the repair process only take up to 7-14 working days. My phone was the 12th of March 2019 a month and one week already away. I should have got a call from you to tell how far are you with my phone and what the problem is but nothing like that happend. I am still waiting and Pep says that my phone is probaly on its way back. Please I need some answers. My phone is on voicemail when I try calling it. The problem was that the phone charged but it did'bt want to switch on the screen was black but my red sensor showed that my phone was charging. I have a Mobicel V4.

Good day
I bought my device from Game in Cape Town CBD on the 17th of January. I have had endless problems with the keyboard then it works then it does not. I was not told on purchase of device that it does not accept just any SIM I then contacted mobicel in and they insisted that I return the device to them to check out the keyboard as well as unblocking it, on Friday 15 February couriers collected the device in two boxes as it originally was purchased in and in brand new condition, with all the other gadgets, charger and cable as I was told to do.
On the 21 of February my device was delivered without me being informed of delivery as I would have to receive it, I arrived back from running an errand to find it laying on the front desk of my work... behind the counter sealed however.
I opened the package first, my device was just stuck on top of the keyboard all forced into one now broken box, the other box was not returned at all with my charger cable and other items that comes with the dice when purchased.
I had in the beginning told them I do not want to send my device as I had a problem with a Highsense mobile I had send problems with and after I had handed it in it was just never the same again.
I send them an email today asking about my accessories as well as my anger regarding the handling of my device as I have paid for it CASH!
They have replied with the following below.
I cannot if I wanted to use my device, I have decided to not use it, but go straight to consumer protection!

Kindly note that Mobicel will be conducting its stock take from the 25th of February - 3rd of March 2019. As a result, operations will cease and our support services will be limited.

Take note that the following services will be affected and thus extend the turn-around time that we are able to give you by 7 days:

1. Repairs

2. OBF

3. Online Sales

4. General queries over the points above

We apologise for the inconvenience.

Thank you