The complaint has been investigated and
resolved to the customer's satisfactionResolved Mitsubishi — bad service
resolved to the customer's satisfaction
Bought my TV in May 2006 and the lamp went out just within one year of owning it.
I bought another lamp Oct. 2007(mind you they cost almost $300) and now less than a year later (2nd week of Sept.) that lamp has gone out as well and they won't replace it for free, they expect another $229 before taxes for it and this is what they call a discounted price. "So I guess it's kinda like renting the TV for about $300 a year".
ARE YOU KIDDING ME!!!
Even after explaining that my husband and I work all day and we have no children at home where as the TV would not be on 24/7. It only gets turned on for a few hours prior to us going to bed to start the whole prosess all over again.
To top it off we even wait an hour as told to do by the dealer, if we happen to turn it off for any reason. This gives the lamp time to cool off before turning it back on.
Needless to say, I will never buy another Mitsubishi product again! I have learned a very expensive lesson as I continue to buy lamps every year.
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