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resolved to the customer's satisfaction
Resolved
Missy Dressyrefusal to allow exchange for correct size

Ordered$1000 couture gown, when it arrived it was way too small. Apparently the size chart is not accurate. Contacted seller immediately to order larger size, as their website stated the dress went to a size 24. Then I was told the biggest size was a 20, but they would confirm. Then was told that I could return the gown and get an in store credit. We are several days into this by now. NEVER told the dress must be mailed within 3 days of receipt. When I mailed back the gown with a request to get the biggest size, was told that I violated the 3 day return policy and I am out of luck, and another $100 in shipping. NOT only did I not have a gown for the event I needed it for, but had to contact THEM to find out what was happening. Nothing noted on paperwork or box stating I only had 3 days to return. Now they are shipping the same too small gown back, and it is so small that even tailoring won't help. One would think they would at least be willing to send the correct size, but no, they don't want to keep $1000 spenders even minimally satisfied. AVOID this company, and buy your expensive couture gown locally, as one can never get sizes right over the Internet. BUYER BEWARE

Responses

  • ann Vanguilder Oct 22, 2018
    This comment was posted by
    a verified customer
    Verified customer

    i got all my 3 items under 3weeks earlier then what people being say...good quality i just don't check the size and fit guide before i make my order. the dress run small...XL would have be what i needed instead of M and L.

    Comments

    0 Votes
  • Jr
    jrmills May 23, 2012

    Same issue I had with them. Do not buy from them. Chart is 100% wrong by 2 sizes or more, and no refunds.

    0 Votes
  • He
    Help Help Help Help May 08, 2012

    This company is horrible. Dont, Buy anything you will be sorry

    0 Votes
  • He
    Help Help Help Help May 08, 2012

    I am having a terrible time with Missydressy. Please, Please, Please everyone do not order from this company.
    They have horrible customer service and lies to their customers. Buyers Beware. Don't Shop at this company.

    0 Votes

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