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Ardene Holdings reviews first appeared on Complaints Board on Nov 1, 2015. The latest review Pants that did not fit was posted on Aug 18, 2021. The latest complaint ardene st. vital, winnipeg, mb. was resolved on Apr 09, 2018. Ardene Holdings has an average consumer rating of 1 stars from 18 reviews. Ardene Holdings has resolved 1 complaints.

Ardene Holdings Customer Service Contacts

2575 Boul. Pitfield
Montréal, Quebec
Canada - H4S1W8
Mon9:00 AM - 6:30 PM
Tue9:00 AM - 6:30 PM
Wed9:00 AM - 6:30 PM
Thu9:00 AM - 6:30 PM
Fri9:00 AM - 6:30 PM
SatClosed
SunClosed

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Ardene Holdings Complaints & Reviews

Ardene HoldingsPants that did not fit

I purchased items online. The pants were too big for me. Due to covid I couldn't return the pants and then understood malls opened mid July. I went away and did not return the pants until Aug 8/21. I went to Vaughan Mills and learned they were closed. I then went to Jane and Finch and told they can't do the return as they are an outlet and to go to Jane and Wilson and they can return the item. I go to Jane and Wilson and told it's past the date of return and they can't help me. After I insisted this was poor customer service they told me they can't issue a gift card either and I was forced to purchase somethinf on the spot in the store in order to get my money back for the item. I told them I had somewhere to be and wasn't able to shop in the moment and was forced to do so. I did not like or need anything in the store and was forced to pick something out to change it and had to cancel my appointment I had as I wasted time in the store. I let them know this was very bad way to treat customers and I would be contacting customer service. On Aug 17 I contacted customer service about the experience and was told that they should never have put me on the spot and that was poor customer service and they would be contacting the supervisor of the store to contact me to rectify this. Today I got an email from customer service saying there is nothing they can do about this situation. I called customer service and the lady knew nothing about this situation and I had to waste time repeating everything. She put me on hold came back 30 seconds later and said sorry there is nothing we can do. I said I would like to speak to someone above you and she said I cannot. I said why was I told what happened to me shouldn't have happened and I would be rectified only yesterday and told now nothing can be done. She continued to say sorry there is nothing we can do without any further explanation. I continued to ask to speak to someone who can answer my questions at which time she said I will need to hang up on you and then she hung up on me!!! This is not acceptable!!! This is not the way to treat a customer who has poured lots of money into your stores in the last decade. I expect someone to contact me to discuss this ASAP! My name is Laura Cutrone and my number is [protected]. Thank you.

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    Nov 12, 2020

    Ardene Holdings — Harassment by employee and assistant manager

    This is regarding the shockingly unacceptable and hostile behaviour of the assistant manager, Tasha (or...

    Jan 21, 2019

    Ardene Holdings — service

    I was in ardene I was dealing with an employee named Karen. I over heard her talking about another employee...

    Colwood

    Ardene HoldingsHair band, very very bad service in your store in riyadh

    I bought lots of accessories, blind fold, fredge magnets and hair bands form the dtore in alothaim mall, exit 14 ring toad, alriyadh, and I asked for the price of the product they told me it was 5 riyals but after I paid in visa I found it for 20 riyals, and I asked the girl to return it they refused and when I asked for exchange they let me standing for 45 min without caring and without daying I could exchange it and after a long time they daid they couldnt exchange unless they call their manager, but of course the manager didnt answer the calls, and the girls in the store refused to talk to me or answer my questions of how is that possible!!!
    The didnt look at me or talk to me!!! Is that how you treat your customer???!!! Is thats the way I will be treated for asking for exchange???!!! Which is my right!!! They are sooooo rude and soooooo unpolite
    And when they searched for the item thats 20 sr coast they empted my bags and the forgot to but another item I have already paid for in my bags??!!! Which it totaly careless!!

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      Ardene Holdings — manager/supervisor

      So I was phoned in for an interview at the Garden City location in Winnipeg for a part-time position. I...

      Winnipeg

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      Ardene Holdings — company and people who works there!

      Only the manager or management people getting a raise and a monthly bonus. How about the other people who...

      Saskatoon

      Ardene Holdings — false sale advertisement/failure to abide by advertised price

      Today at 3:09pm at the Millwoods Town Center Ardenes store #204, My daughter, mother and I were happily...

      Edmonton

      Ardene Holdings — policy for refund and exchange

      I bought a dress at ardene store in dareen mall, dammam, saudi arabia. Since there was only one size for...

      Ardene Holdings — customer service

      I'm a regular customer and go to Ardene Portage Place almost everyday. I only go there because they have good...

      Winnipeg

      Ardene Holdings — ardene, northgate mall, edmonton, alberta

      I had a horrible experience at ardene today. I must say that the manager working there is pathetic & utterly...

      Edmonton

      Ardene Holdings — ardene duncan bc

      Hi, I was in the Duncan BC Ardene store today with my 13 month old son. I was on the look out for a cute top...

      Duncan

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Ardene Holdings — ardene st. vital, winnipeg, mb.

      To Whom It May Concern; I work at your St. Vital location in Winnipeg, Manitoba. I was recently placed on...

      Winnipeg

      Ardene Holdings — customer service/experience at store 58

      To whom it may concern, I purchased shoes at store 58 on 3/17/18. The shoes I bought where om sale for 70%...

      Saskatoon

      Ardene Holdings — women's pants

      I bought two pairs of pants from Ardene's. Wore the navy pair but not the beige pair. When I washed the...

      Ardenecustomer service

      I bought a vest yesterday at the Chatham, Ontario store. The vest was 40% off when I purchased it. I brought it home and decided a smaller size would fit better so I brought the purchase back today to exchange it for a smaller size and the receipt the employee gave me yesterday was just the debit receipt.
      I waited for a good 5 minutes at the till before an employee even came to help me. then she told me I had the wrong receipt and if I wanted to exchange the purchase I would have to pay an additional $5. Naturally I was very frustrated and she sat there and said "you can get made if you want but its not going to change what I can do." Needless to say I still have the size that is too big for me, and I will never be shopping at that location again!

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        Ardenecustomer service

        The ardenes in campbell river B.C, has one of the worst customer service i have come across. Very unfriendly staff who do not aknowledge youre even in the store. They will make some kind of eye contact, but no greeting what so ever. This happens every time im in the store and its very unwelcoming. Something needs to be done. Either more customer service training or new friendlier employees who can actually do their job properly.

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          Ardene — Terrible quality

          So I bought this boots at Ardene store on Albert st in Regina/ SK they had the products with 70% discount...

          Regina

          Ardene — Buy one get the second 50% off

          I went to Arden's and bought a pair of boots at full price $45.50 and a pair for my other daughter at $24.50...

          Thunder Bay

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