Eden Cosmetics review: hiding information on return 88

Yes, I got screwed as well. I called to cancel my trail one day after the trial ended. I was told too bad. I used the product and broke out. Thre fine print is legal but unethical. They refused to budge and told me to file a complaint on their website. I did no response, not surprised I too am taking up with my Visa company.

Why do we allow companies like this to get away with underhanded dealings like this? The typical customer should not have to be an attorney to guard themselves from making a simple purchase. I can't believe they are still in business, I see complaints from over 2 years ago. These type of companies are not selling products they believe in, they are selling a piece of crap attached to a contract that catches people off guard, gets their credit card #, allowing them to steal from you at will.

Why doesn't someone come up with a consumers protection act against this type of practice? If a company advertises their product on a trial basis that is exactly what it should be. Allow people to try it for 30 days and THEN if they like, they (the consumer) can order more on their own terms. What a concept, selling your product based on customer satisfaction instead of fine print, fraudulent misrepresentation, like trial purchase, , , , , , , and then bill the customer an outrageous amount at a later date. Let’s set up a web site with pictures of the owners of all these fraudulent companies. You know, put a face with the company. This might be a good show for 60 Minutes, 20/20 or maybe Dateline. Interview and expose all these ### that are taking little ole lady’s money.

Here's another duped-one. Only my charge is for $130.40! How did that happen? Looking back at the fine print (and your comments) I see that it should have been $69.00 something. Called- waited... "you did not fulfill the shipping and handling procedures..yadiya..." so she said she'd refund $65.00- has not come through yet in almost 2 full days- will try again. But, I see they've been reported on-didn't stop them. Here's the worst part-I saw the stuff-all so tiny, etc, didn't even open package and sent it back. So, I've paid $130.00 for absolutely nothing. Hey ladies, what do we do?

Hello:
My name is Elyse from Indiana.

I did my cacellation tree days after I recived my free trail HA! HA!.
Nothing is free I am still getting charged. The bank told me that I would have to close my account and open a new one in order not to be charged for this. I am a disable older woman on a very small inome only 607.00 a month to live on. I really don't understand how these people get away with this? I really thought that this just might me feel better about my self - now I feel worse and on top of that loseing mony I can not aford what is a old lady to do?

I ordered the mineral elements on friday and on monday I was getting calls from other companies, wanting me to purchase this and that. I tell them all NO now wen they call. I tell them to take me off their calling list. I will be calling the mineral elements company also to let them know that I do not appreciate them selling my information to other companies. Watch what you buy online. You never know who will end up with your information.

totally agree with everyone above total scam I wanted to try this product got sample then they hit my account with 130.41 I never authorized TOTAL SCAM bank is going after them for this issue beware and to boot the makeup isn;t good

no offense, but if something seems too good to be true ("just pay shipping and handling!"), then it probably is...I went to their site and the very first thing I did was check their "terms and conditions", and as shady and saturated as it was, the return policy was clearly stated...well, either way, I absolutely agree that these guys are chumps...but they feed off of other people's thirst for a deal, so I guess it kind of goes both ways...

I am glad that I read these comments/complaints. I read through the terms and I too missed the $130 charge, for the 60 day "trial" I am not sure why it's $130 dollars. A membership gives you bi-monthly shipments and a charge of $29.41. Anyway, here is the link and read #4. http://www.trymineralelements.com/terms.html

I will be returning my product b/c this is a rip off!

This too happened to me. I didn't even submit to the fullest cause I saw the monthly charges so I backed out and they still charged me. The product was shipped on the 12.30 and I cancelled 1.10 and they said it was too late. Hello 10 DAYS. They tried and charged my card but there was no money and I called my back and they took off the authorization # so they couldn't charge it and put my account on watch. They were rude and unhelpful. I emailed them multiple times. It is a sham and I am pissed!

My mom was scammed by these people. My mom & dad are both hard of hearing and she thought was just getting a trial and she got the box in the mail and didn't like it one bit. I called the company to return it and they said that we CAN'T return it because it had been over 10 days. I told them that we received it on the 11th of December and it was only the 19th of December and the person said that they will have to get a supervisor to call me back. I waited all day and the next and did not receive a call. I called back and after being on hold forever they said, "I don't understand why we would tell you someone would call you back. We don't do that. However, we cannot issue you a refund because it is past the 10 days." I said, "Well it is NOW! Because you were supposed to call me back." They hung up on me. ***I AM GOING TO GET CRAZY NOW AND I WANT EVERYONE THAT HAS BEEN SCAMMED TO THINK ABOUT WHAT WE ARE GOING TO DO WITH THIS COMPANY. I WILL NOT STAND BY THIS ANY LONGER. THE AMERICAN PEOPLE NEED TO STAND UP AGAINST THIS TYPE OF GARBAGE. HEAR ME WHEN I SAY THAT THE REVOLUTION WILL BE TELEVISED.*** Whew! I feel better. I know we will not get the money back but I am still going after this company. Take care everyone.

really? what is wrong with these people i did not authorize them to use my credit card at alllll they are thieves and i can not believe i fell for this one it is pure robbery how are they in business who are these people they need to be shut down

I got them back. I ordered the kit, paid the shipping and cancelled the card. I did this a couple of times and each time after ordering I called my bank saying my card was stolen. They closed the card and sent me a new one and the company couldn't do anything about it. Do the same thing to them. Order a couple of these kits and sell them to make up for the $69.

ok so i guess the same thing is happening to me except they can't charge my credit card since the money isn't in there. and i've already cancelled my memebership before the 10 day trial thing. but i'm not going to return any of the makeup, i actually like it. i thought risk free trial means that i get to keep the trial makeup,

RISK-FREE TRIAL PERIOD. You will have 10 days from the date of shipment to try the Mineral Elements by Eden™ Mineral Make-up Introductory Kit. We will ship your product by first-class mail through the United States Postal Service ("USPS"). According to the USPS published delivery schedules, your shipment should arrive within 3 to 5 days. Accordingly, this should provide you around 5 to 7 days to try our product. The Risk-Free Trial period ends 10 days from the shipment date. If you are not satisfied after trying our product, you must follow the instructions below to return the 4 containers of mineral make-up ("make-up") as well as the brushes, cosmetic bag and brush pouch ("accessories").

but i am satisfied with my makeup, so that means i should be able to keep it.

RETURNING YOUR REMAINING 60-DAY SUPPLY OF MAKE-UP AND ACCESSORIES. If you do not take affirmative action to cancel the Club membership and return the remaining make-up and accessories before the end of the Risk-Free Trial period, (a) your credit or debit card will be automatically charged $130.41 for the 60-day supply, and; (b) you will continue to be a member of the Club. Click here to cancel your membership and get return instructions or call our Customer Service Department at [protected]. You will be responsible for paying the shipping and handling costs to return the remaining make-up and accessories.

this doesn't make any sense to me since its contradictory. i'm keeping my makeup and it'll be good luck for them to try and charge me, 70 bucks for a small amount of makeup.

Hi Ladies,
This is a simple case of the phrase "Buyers Beware". I signed up for a book subscription by internet a few years ago for $25 and found that over $695 in additional charges were added to my card. What I didn't know was signing up for the subscription also enrolled me in a number of other services that would be charged to my card monthly. It took about 3 months to get them all cancelled and I still only got about $120 back from these services. Before I sign up for anything else via internet/phone I read every word on the screen (including the Terms of Conditions). I was about to sign up for the "free trial" through Eden and read the following in the terms of conditions:

link:
http://www.mineralelementsmakeup.com/cgi-bin/cms_index.reg?website_id=2026&element_id=274

1.Enrolling in the free trial automatically enrolls you into their membership club where you are automatically charge $130.41 for a 60 day supply. You will continue to be a member of thier club until you have returned the free trial supplies within 10 days. So in other words they mail you the trial and you have 10 days from they date of shipment to try the product and send it back if you dislike it. A typical package usually takes about 5 days to arrive so that leaves you a few hours to try the product and send it back (5 days to arrive back at Eden) without being charged...yeah that isn't even logical right?

The terms continue
2. The terms of the "membership club" gives them the right to change any of the rules with or without your notification. They provide a website and it is up to you, the consumer to keep up with the terms of use...sounds like bad business to me!

3. Returning the product is at your charge, and you may also be charged a "restocking" fee which will be applied to the credit card that you supplied for the free trial.

It goes on and on from there. All of these conditions didn't sit right with me and I DID NOT sign up for the free trial. Unfortunately most people ignore the fine print and they check the little box to agree to the terms without actually reading the terms. So in other words you AGREED to their charging you $130.41 without even knowing it. That agreement is a form of a contract and it protects the "Eden" company against you because after all you agreed to its terms. Of course it's a headache but in the future don't be so trusting. Companies are struggling in this economy and will push the limits of the law to get money from you. I definitely sympathize with you ladies and I encourage you to read the fine print before you agree to anything at all times! (and encourage your friends to do the same)

I totally agree with every thing that has been said This company is the biggest scam I have heard of. Why haven't they been stopped? They took 130.00 out of my account after I refused and returned their product! They will not put it back. They are using the excuse that I didn't follow return policy. I did what I was told to do and they still took the money. I do believe this is called theift and some body should be setting in jail for this. Who do I have to talk to to get my money back?I called customer service and got a rude perso who will not contect me to a supervisor.

The same thing is happening to me. Only i recieved a pop-up for a free laptop. I sent my package back on time, hopfully I dont still continue to get charged. Oh, and I never recieved my laptop.

It seems as the Company (Mineral Elements by Eden) has changed their charges without even changing their Terms Of Offer. My wife ordered this product for a 10 day trial period, but the trial begins when they "ship" your order and you might not receive it for 3-5 days. We received the package on the 5th day and we were charged $130.41 on the 10 day. After getting no wheres with the "Customer Representative" I took this matter up with the Better Business Bureau in their local area. After about 20 days I heard back from the BBB with an email from the Company. They refunded the $130.41 back to the original card my wife used in the beginning and the matter is considered settled. I still do not agree with the Fraudulent and Deceptive practices this company uses to promote a product. If enough people would consider the same approach I used or even consider contacting their States Attorney General and consult with them on what can be done to prevent this company using these tactics. Make sure you READ the Terms of Offer carefully. It is in small print but read every word carefully. There is a lot of contradictions in the agreement and if you bring it to the right people, you can get some lead-way.

Another victim here. I intend to contact the BBB. This unexpected charge cost me $280 in overdraft fees, also.

I was suckered too. I feel like an idiot. Tried the "2 free Dell laptops" scam where you only have to fill out a few of these trials and you get free computers. Turns out you actually have to order this stuff AND be charged for full services AND the company has to write that you deserve the laptops within 2 weeks or the offer is void. This is very convenient since this is well after the trial periods for the offers expire. I had a 10 day trial. I recieved my kit on the 18th, and called to cancel on the 28th. Was told I was past the trial period because they counted the first day...! Now I'm out $130 for a bum product. STAY AWAY FROM THIS!

I agree, I did not even finish the iforcomercial and they still sent it to me. I called them to let them know that I did not want it and they said they had already sent it to me. I asked them what should I do they said send it back. The lady never told me that I needed some kind of shipping number just pay the shipping to send it back. I took it to the post office and sent it back and now they took $130 of my money. I am out of the money and I have no makeup. I called they said they have no record that I even called but would give me $50 of my money back. I told them that I wanted to talk to someone in charge they said they would have someone call me back, when they did call it was another customer agent and I told her I wanted someone who runs the place to call me. I asked her who runs the place and she said she did not know, how do you not know who runs your buissnes? I will keep calling and calling to get my money back. I have to I am unemployed and I can not aford $130 makeup and I told them that that is why I did not want it in the first place.

I have been scammed before when doing free trials. But i really wanted to try the free trial for mineral elements by eden. What i was told was that i would pay $1 plus shipping and handling. It would total almost $10. So, what i did was use a paypal computer generated one time use card. I used that card for the free trial. Mineral elements site had decided to bill just the $1 and try to go back for the rest. Considering it was a one time use card, paypal had reported it as fraud. I deactivate all the computer generated cards. And they can no longer charge or try to charge me. I highly recommend this method for all those who like to do free trials. They can't charge you afterwards. So, I'm not getting scammed. I paid $1 for what they consider a $175 value. They were going to charge me that $175. But are no longer able to. I honestly believe that they have gone and scammed all of you. But, you no longer have to be scammed. I used this same method to get a video professor course. They were going to go back and charge me nearly $200 after the first 30 days.

I got it and now they are trying to take $130 off my card good thing i dont got that much for them to take so they aint getting ### from me. I never wear make-up but i decided to try this because it looked easy for me to do everyday. Now I am starting to break out. My whole life I never Had pimples or zits but now I am getting them from this make up.

raw minerals is an awful product also, the foundation and make up don't last more then 1 minute and they charge you $90 bucks
for it, so is even worst of a rip off then this!

I will never buy anything from an infomercial, no matter how good it seems

'cz they all a bunch of liers and usually whatever seems to be too good to be true is.!

be ware of all the people

trying to buy mineral make up...is the worst thing ever!

I had the same thing happen to me, only I was in for $130.41. I called the company and was told that I could leave my number and a manager would call me. They finally called and offered me restaurant discounts. When I pointed out that this was such a problem that the company had decided that it was good to have something on hand to appease upset customers, I was brushed off. I then filed a report with the Better Business Bureau. To my surprise, it actually worked, I was given a refund to my card. I would recommend this course of action to get your money back.

I got suckered too... but instead I got a charge for $130 which left me with $3.78 in my account and no money to take care of my 5 month old child... N i returned my producted without a RMA number... so I not only paid $130 for some BS ### product, but I paid $130 for something I dont even have anymore.

This is very same thing happened to me! I called and cancelled 3 times, told them I was going to return the product, they said fine they would credit my account. I sent the item back, called to see why they had not credited my account! Was told I had to have specific instructions for return and they never received it...So now I don't have the product and Credit Card Charge of $69.41 that I have to eat.

I know the reason why you all are complaining. Because you all failed to really understand and read the terms and conditons before submitting your information. I think it's so sad when people can't read nor take out the time to read what's in the fine print and then turn around and think you got scammed, no one got scammed, they just didn't read additional information. I did the trial for mineral elements and when I called in and got the rma# and returned the product i didn't get any further charges. All of your problems are because of your own laziness, and by the way right before you CLICK SUBMIT, RIGHT BELOW IS THE RETURN/REFUND POLICY . My last thought, before I enter in my CREDIT CARD INFORMATION, I WILL ALWAYS VERIFY FIRST IN DETAIL WHAT I AM GETTING INTO. Goodbye idiots, i feel sorry for those who can't read. Call me what you want, i'm just being honest and truthful.

Saw an email for this product and thought I may try it. After all free trial $1.00, sounded good. Soon after I ordered I received a call from customer service to verify my address. I confirmed with caller that I did not want to be charged for anything and I was cancelling I just want to try the product. Well it came a few days later and had 4 tiny containers and about a 1/2 teaspoon in each. Tried it and not happy, bag and contents sitting on my counter. On Monday I noticed a charge for $130.41 for the product. I called and they told me becuase I didn't return it I was charged. Amazed I said charged for a spoon ful of makeup. Customer service very rude, no customer service skills. I asked for a supervisor and was told I don't have one. I called bacl ;ater and left a message only to receive a call from a clerk that said the same thing. I already have a dispute in with my VISA, I will take it to the fullest extent to fget people to realize this company is fraudulent

Same thing happened to me but the charges to my account were fewer than 15 days apart and I could prove it. Then they said I needed to go another web site..I was at the wrong return policy and mine was only 10 days. I canceled the day I recieved the items via the internet and they claim they never got the cancellation. I am a sucker too! ahhhh

I WISH I would have read this article BEFORE I got suckered into this scam. 1$ trial! All you pay is shipping and handling! a total of about 7$! Sweet deal? Until 10 days later you get SLAMMED with 130$ charge the day before tuition is due. I never click on links that seem too good to be true. Ya got me.
The worst part is that the product sucks. I looked brassy and shiny and got the urge to put a hook in my hair and hang myself from a tree.
I will be on EVERY forum for this product warning others so that maybe their hard earned money may be saved.
I spoke with Ashley in customer service on Aug. 23, 2009 and she was very apologetic and informed me that I should have read the fine print.
My confirmation #1015.
DO NOT BE SUCKERED BY THIS RIPOFF COMPANY.

Im also a victim of this product. Could anyone tell me how to get $69.41 back?

The terms are plain as day legally there is nothing you can do you may file a complaint with the BBB but like most companies they will probably resolve it but not because they owe you anything

when you order the free trial they dont tell you or give you a cd on how to apply it, when I placed my order for the free trial I knew that I had 15 days after I received the order to return it before I got charged the $65.00, but when I called the company to tell them that I didnt received the order it was going on the 10th and according to the toll free number that you call the check the status of your order, it said on there computer that I received the order already, so I went to the post office and YES it was sitting there and I called to get the IRN# to return the order before i got charge $65.00 and they told me that they will send the IRN# by email ONLY! which I did receive three days after I called for the IRN# and when I checked my credit card status online they charged me $65.00 four days before I called to check the status of the order. So I emailed the proof that the order didnt get sent to my house and that it was at the post office, (you can get a statement from the post office) they told me that it was passed the 15 days that I had to return it before I got charged. So now im stuck with a produce that I dont even use because they didnt send a cd on how to apply it. So I went online to see if they would have a web site on how to apply the mineral elements and they show you how to do it BUT they dont tell you what to use first the foundation, the bronzer or any thing! they just tell you to apply it with a cycler motion and it looks like I just rubbed gliter all over my face... PLEASE if you are thinking about getting the mineral element I really hope that you see this web site first... PLEASE be careful with the element makeup it is NOT what you think it is!

I cant believe my eyes all of this complaints and there is no one that can do something about this, I did the same thing, as i read all of you, Iam just really concerned that people like me and you will still sign into this trap .
if someone would of tell me before LOL i wouldn't have to pay 75 dollars. that now I regret, cause I need them.
please dont fall in this trap if you are thinking about buyin this mineral elements think it twice.

I too have been hod winked. They want you to try their product but give you no time in which to do it in. Ship it back at your own expense. Then, they told me that they throw it away. How can we be certain that it doesn't get recycled and sent out to some other gullible person. I didn't even get a comfirmation number they were to e-mail me it. Serendippity45

I too have the 69.41 taken out of my account without my authorized. I filed a complaint with my bank and sent all copies of the complain from others and my bank credit back my account, So I hope everyone will do this...
Thanks

This just happened to me today, I so mad I can"t stand it, wish I could post there tricks somewhere, where people would see them before they got there money taken from them. I swear I never seen anything about 70.00 anywhere.

I fell for it too. I was furious when I saw $69.41 taken out of my bank account unexpectally and it BOUNCED just because I was not aware of this extra charge! I called the customer service, they kept saying they are sorry and nothing more. I am very unpleased with their hidden tricks!

Yes, I just went through this same thing today. I have filed a complaint with the BBB in Pa. Has anyone out there been able to get a refund of the $69.41 ? This company is a crock of ### and everyone needs to know. I am furious at being a sucker.

jjjohnsen76@yahoo.com to :POSTMASTER.We deserve to make up to each other.If you wish.YOURS TRUELY :Jon