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Purchased 2018 Chevy Cruze LT on 17 June
Purchased 2018 Chevy Cruze LT on 17 June . With that purchase I purchased the maintenance package, extended warranty package, and glass protection package. Vehicle was not serviced prior to purchase. Called and oil was changed (ONLY). WAited on maintenance booklet to do service work. That has not happened. Had vehicle inspected and the air filter was not exchanged, the cabin filter was not exchanged. Both were unservicable and in my pocession for inspection. Tires were not rotated. Maintenance book not initially forwarded and waiting 4 weeks for another one of less vehicle quality. Vehicle was not cleaned prior to purchase. Fuel filter exchanged? 30,000 service not performed while in dealerships pocession.
The complaint has been investigated and resolved to the customer’s satisfaction.
Sincerely,
Mark
Is Phil Long Ford Motor City legit?
Phil Long Ford Motor City earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
Phil Long Ford Motor City resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Fordmotorcity.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Fordmotorcity.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Phil Long Ford Motor City.
However ComplaintsBoard has detected that:
- Phil Long Ford Motor City protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Phil Long Ford Motor City has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
About Phil Long Ford Motor City
With a commitment to providing exceptional customer service and a wide selection of brand new and pre-owned Ford cars, trucks, and SUVs, Phil Long Ford Motor City has earned a reputation as one of the top automotive dealerships in the region. The dealership carries an extensive inventory of some of the most popular models, including Ford F-150, Ford Mustang, Ford Escape, and more.
In addition to the vast collection of Ford vehicles, the dealership also provides top-notch financing options. They work with some of the leading lenders in the industry to offer competitive rates and terms that suit the needs and budget of their customers. Plus, their dealership has a team of experienced finance professionals who are always ready to help their customers get approved for an auto loan as quickly and seamlessly as possible.
Moreover, Phil Long Ford Motor City doesn't just sell cars, but they also offer exceptional repair and maintenance services. With state-of-the-art equipment and highly skilled technicians, the dealership ensures that their customers receive the best possible care for their vehicles. Whether it's a simple oil change or a complex transmission repair, the dealership's service department is always ready to provide excellent services in a timely and efficient manner.
In conclusion, Phil Long Ford Motor City is a one-stop-shop for all your automotive needs. From an extensive inventory of Ford vehicles to exceptional financing options and top-notch repair and maintenance services, the dealership has everything you need to make your car buying experience a success. Plus, with a long-standing reputation for excellence, you can trust them to deliver consistent and reliable services year after year.
Overview of Phil Long Ford Motor City complaint handling
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Phil Long Ford Motor City contacts
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Phil Long Ford Motor City phone numbers+1 (719) 575-7000+1 (719) 575-7000Click up if you have successfully reached Phil Long Ford Motor City by calling +1 (719) 575-7000 phone number 15 15 users reported that they have successfully reached Phil Long Ford Motor City by calling +1 (719) 575-7000 phone number Click down if you have UNsuccessfully reached Phil Long Ford Motor City by calling +1 (719) 575-7000 phone number 9 9 users reported that they have UNsuccessfully reached Phil Long Ford Motor City by calling +1 (719) 575-7000 phone number
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Phil Long Ford Motor City address1212 Motor City Dr, Colorado Springs, Colorado, 80905-7315, United States
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