The complaint has been investigated and
resolved to the customer's satisfactionResolved Midwest Publishers Inc — Order Cancellation Refusal
resolved to the customer's satisfaction
Midwest Publishers Inc. signed me up to receive 4 magazines for 1 year. Cost was to be $37.38/mo for 6 months. I was told that after I received documentation in the mail that I would have the right to cancel if it was not as I understood it.
They took first payment out $37.38 on 2/16/11. Since they did not hear from me they assumed I would continue. But did not get the documentation until late February 26.
The documentation shows $37.38 for 20 months for $747.60 total. It is for 4 magazines for 1 year each - it is printed that way - h0wever, a telephone call to them says it is for 4 years each - hence the cost.
They will not cancel the order- they want the $747.60 total one way or the other - they will not reduce the amount to 1 years worth of magazines. They said the only thing they could do would be to change the monthly amount to $18 for 40 months.
I want to cancel the entire thing and I should be able to