CB Retail Stores Michaels Stores Complaints #122-141

Michaels Stores review: manager

Coramiri of US

Oct 27, 2019 4:14 pm UTC

A sign hung above one of the colors of the RSTN Wood Stain Markers - above one only _ I believe the walnut - it was not above the other RSTN Wood Stain Markers were marked 8.49 other than this sign the walnut one did not show a price. The sign as you see says RSTN Wood Stain Markers - (I have a picture of it but don't know how to attach it to this) it does not specify color so I thought all colors were on sale as the sign you have in your store clearly indicates. The cashier had a price check done and told me they were 8.49 and she told me "the sign said walnut" I can read, I hope you can read, if so, you can see the sign does not say walnut so as you know she purposely gave a customer wrong information or another way to put it would be that she intentionally lied to a customer. Michael is the head manager apparently and he was the one who gave her this information and he also told that the sign says walnut, so I should know the sale is only for walnut. Once again I can read and if you can read you can see the sign does not say walnut, Again, please read the sign it does not specify any color. It says RSTN Wood Stain Markers Clearance original $8.49 Now: 4.97 I took a photo of the sign that I can send to you. Michael raised his voice to me and was very rude and refused to acknowledge that the sign was confusing, keep in mind he sees words in the sign that are not on the sign such as walnut and only walnut. He also said that it was disgusting of me to question the price - keep in mind the sign says RSTN Wood Stain Markers which does clearly indicate all RSTN Wood Stain Markers. He walked back to the register in front of me saying "I am a man." that is a direct quote. Other customers heard him. So apparently he does not believe women have a right to ask about pricing in his store. So you stand behind your male managers to look on women as being beneath men, you think it's fine that they lie to customers and you allow them to be rude and raise their voice to customers. If these are true, which in my experience just now at about 2:00 pm on Sunday the 27th they are, then I will never walk into a Michael's store again. As you can clearly see there was no attempt to provide customer service by any stretch of the definition of what that term means.

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Michaels Stores Contacts

Michaels Stores phone numbers

+1 (800) 642-4235

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USA and Canada

+1 (972) 409-5244

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Pr Manager

+1 (972) 409-7404

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Media Contact

1-800-MICHAELS

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Customer Care

1-833-MIKEPRO

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Michaels Stores emails

custhelp@michaels.com

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Confidence score: 100%

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Michaels Stores address

8000 Bent Branch Drive, Irving, Texas, 75063, United States

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