CB Retail Stores Michaels Stores Complaints #102-121

Michaels Stores review: Fraudulent rewards program ( 1 comment)

Tina Sobon of Baldwinsville, US

Oct 19, 2020 8:37 am UTC

On october 14, 2020, my rewards account stated I was $0.06 away from my next $5 voucher. I also saw in my account a $10 bonus rewards that stated "when you spend $40 or more on your next 2 purchases valid sun 10/04/2020 to sat 10/31/2020. That day I placed 2 orders online that totaled $57.20 at which I should have rightfully earned the $5 reward and the $10 reward. None of the items were clearance items or custom framing and all items were eligible for the rewards. A few days went by and I checked my account for the earned rewards but there were no reward points earned. I called michaels customer service and was told my rewards should show up in 48 hours. After 72 hours I checked again, and again there were no reward points. I called michaels customer service again, the c/s rep verified my email address and she said I will receive an email regarding my rewards. I did not receive my rewards, instead, michaels emailed me the same bonus rewards promotion but intentionally changed the terms to read" when you spend $40 or more on each of your next 2 purchases." attached is the original promotion that was in my account that led me to make my 2 purchases that day on october 14. This can only be viewed as blatant fraud committed by michaels. I have a history of spending a lot of money for my supplies with michaels and I am now extremely disappointed with michaels fraudulent practices.

Michaels Stores - Fraudulent rewards program - Photo 1

View 0 more photos

1 comments

Add a comment

Mama 1964

Moncton, CA

1 comments

Mama 1964 of Moncton, CA

Dec 27, 2020 12:56 am UTC

Very frustrating when no stock is available! At my local store which there is only one Michael’s in my city. They have sales and no stock for weeks. Canvases as my example, they have been on sale for two weeks and now a Boxing Day sale and zero stock. Same with some brands of paints. My other serious pet peeve is we get emails and sales and special events sent to us in Canada but is only good in the US. When you click on something in the email you can’t see it ! If you can’t get on board and send Canadians emails and specials that pertain to the country then don’t send them ! They are useless to us.

Michaels Stores - uncomfortable experience 54

Resolved

Michaels Stores - problem with returns 30

Resolved

Michaels Stores - unjust firing!! do not shop at michaels 6

Resolved

Michaels Stores - cancelled order, no notification 3

Michaels Stores - racial activity and goods not accepted 5

Michaels Stores - customer service very poor

Michaels Stores - michaels hardcover sketchbooks 1

Michaels Stores - availability of coupons 1

Michaels Stores - Same day delivery order

Michaels Stores - employment.

View all Michaels Stores reviews and complaints

Michaels Stores Contacts

Michaels Stores phone numbers

+1 (800) 642-4235

Click up if you have successfully reached Michaels Stores by calling +1 (800) 642-4235 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (800) 642-4235 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (800) 642-4235 phone number 2 2 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (800) 642-4235 phone number

USA and Canada

+1 (972) 409-5244

Click up if you have successfully reached Michaels Stores by calling +1 (972) 409-5244 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (972) 409-5244 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (972) 409-5244 phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (972) 409-5244 phone number

Pr Manager

+1 (972) 409-7404

Click up if you have successfully reached Michaels Stores by calling +1 (972) 409-7404 phone number 0 0 users reported that they have successfully reached Michaels Stores by calling +1 (972) 409-7404 phone number Click down if you have unsuccessfully reached Michaels Stores by calling +1 (972) 409-7404 phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling +1 (972) 409-7404 phone number

Media Contact

1-800-MICHAELS

Click up if you have successfully reached Michaels Stores by calling 1-800-MICHAELS phone number 0 0 users reported that they have successfully reached Michaels Stores by calling 1-800-MICHAELS phone number Click down if you have unsuccessfully reached Michaels Stores by calling 1-800-MICHAELS phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling 1-800-MICHAELS phone number

Customer Care

1-833-MIKEPRO

Click up if you have successfully reached Michaels Stores by calling 1-833-MIKEPRO phone number 0 0 users reported that they have successfully reached Michaels Stores by calling 1-833-MIKEPRO phone number Click down if you have unsuccessfully reached Michaels Stores by calling 1-833-MIKEPRO phone number 0 0 users reported that they have UNsuccessfully reached Michaels Stores by calling 1-833-MIKEPRO phone number

Dedicated support line for MichaelsPro orders

More phone numbers

Michaels Stores emails

custhelp@michaels.com

100%
Confidence score: 100%

Support

Michaels Stores address

8000 Bent Branch Drive, Irving, Texas, 75063, United States

Michaels Stores social media
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Jul 31, 2026
View all Michaels Stores contacts