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CB Hospitals and Clinics Mercy Medical Center Complaints #2-21
Mercy Medical Center

Mercy Medical Center review: service was very very bad. crnp was rude and uncaring.

G
Author of the review
7:19 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more

CRNP Lana Kim is in the wrong field. She should not even be allowed to work with animals. She was very rude and ASSUMED she knew my illness. She spoke to me as if I was lying and was very belittling to me. She never took my weight or height but it was noted on my after visit summary as if she did, she just made up some numbers. Maybe she was upset she had to work that day. She said i did not need the medication i was in and said she was lowering the dosage, as if she knew the amount of pain i was in. I told her this is why i am hete to fing out what is really going on because I am tired of just taking medication. she also told me people dont go to the E.R. due to back pains because it's not considered an emergency. I told her i could not move and had to be taken by ambulance. Everything i was trying to explain to her she kept making faces as if i am exaggerating. I asked for a MRI just to KNOW what was my situation since i have been suffering with my back over 5 years and the medicine and physical therapy seem to not be as effective and i wanted to know what my other options are, and this time the pain was lasting longer and was stronger. She then asked me what am i going to do after the MRI, i was shocked as i thought to myself, this is why i am here for you the doctor, the professional to tell me what i need to do. I had the worst experience. She acted as though i went in for medicine and work letter to be off work. Very disappointed and i hope for her sake I really dont have a serious condition. This was the highest level of discrimination i have ever experienced and hope she does not treat other people this way. I am the manager of a financial institution not a perdon on welfare. I am paying for the treatment and care i was looking for not asking for anything for free.

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ambulance back pain care crnp doctor dosage e.r illness medication medicine mri options pain pain lasting physical therapy professional serious condition situation suffering treatment
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  1. Mercy Medical Center Contacts

  2. Mercy Medical Center phone numbers
    +1 (800) 636-3729
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    Customer Service
    +1 (410) 332-9000
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    +1 (410) 663-8100
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    +1 (410) 833-2772
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    +1 (410) 761-2273
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    +1 (410) 332-1122
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    DaVita Dialysis Services
    +1 (410) 561-0200
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    Mercy Ridge - Retirement Community
    +1 (410) 252-4500
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    Stella Maris - Long Term Care Facility
    +1 (410) 834-5600
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    SurgCenter of Towson
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  4. Mercy Medical Center address
    345 St. Paul Place, Baltimore, Maryland, 21202, United States
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  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 06, 2026
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Mercy Medical Center Category
Mercy Medical Center is ranked 37 among 233 companies in the Hospitals and Clinics category
#35 Cooper University Health Care Cooper University Health Care #36 Citymd Citymd #37 Mercy Medical Center Mercy Medical Center #38 Drbatras.com / Dr. Batra's Positive Health Clinic Drbatras.com / Dr. Batra's Positive Health Clinic #39 Netcare Netcare

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