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They will say and do anything to get your business, but once you sign, they start double billing, and that "you can cancel at any time without cost" is total BS. Total lack of real disclosure. If you try to cancel, they only then tell you of a $295 fee, which they put in their termination form they want you to sign.
In addition, they double-bill you for the swipe pos that comes from Clover. Clover, without a signed contract, starts billing you. Clover then refuses to close your account without Merchant One approval to stop the billing. They will also hit your account for charges, even after you terminated their services. BIG WARNING...STAY AWAY FROM DOING BUSINESS WITH THIS COMPANY OR CLOVER.
Recommendation: STAY AWAY FROM MERCHANT ONE OR CLOVER...THEY ARE WORKING TOGETHER TO TAKE YOUR MONEY
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This is happening to us. We closed the business in May and returned the equipment with USPS tracking number to the address provided. No one followed up with us and respond to our email regarding the return and the closure. Every time we reach out to them, long hold and saying they will call back which never has occurred. They only want you to sign up and promised you everything you want to hear. The contract they sent over does not mentioned anything about the annual fee but at the end of the calendar year, Merchant One billed you. When you cancelled, they will not PRORATE but the worst thing is that they kept charging you for ACH bank to bank fee. They promised to refund. NOTHING HAPPENDED! THEY PROMISED to send confirmation of closure... NOTHING HAPPENED... SSTAY AWAY FROM MERCHANT ONE...