The complaint has been investigated and
resolved to the customer's satisfactionResolved Menards — poor service!
resolved to the customer's satisfaction
Clive Menards Manager Stephen Smiley has lied to me several times. I purchased some special order doors from Menard's store in Clive, Iowa. They did not come in when they were supposed to. I was building a house and had several delays, so I didn't need the doors, so I kind of forgot about them. Three weeks after I ordered them, I was in the store and looking at clearance merchandise. At that time I saw doors just like I ordered. I asked if they were mine and was told that they were not. When I remembered, I went to pick them up and was told that they had been sold. Because I bought things at two separate stores, I lost track of the doors so I bear some responsibility for the long delay. The front end manager told me that they had sent me a registered letter stating that they were going to sell the doors if I didn't pick them up. No registered letter ever came to my house. Manager Stephen Smiley insisted that he and I knew what happened. He repeatedly said they sent the registered letter, but when I asked the front end manager for the number of the registered letter she refused to give it to me.
Manager Smiley said he would give me my money back minus a 15% restocking fee. I contacted guest services in Eau Claire, but the would not talk to me by phone. I wrote and e-mailed them and they responded with letters that didn't make sense. Finally, I received a letter that said whatever decision the manager made was what their decision was.
I made an offer to pay the difference between the price I paid and what they sold the doors for, but ol' Smiley talked as though he didn't hear what I said. He was haughty, condescending, and downright rude. He once again told me he would give me my money back minus 15% restocking fee, but when I went in to get that (deciding to write it off as a bad place to do business) good ol' Smiley told the clerk she had to give me a merchandise credit check. This goes against their refund policy. I asked for Smiley to come to the front when one voucher had been issued and they still hadn't given me a refund on the second receipt. I asked Smiley face to face to refund the amount on my credit card and he said, "No, I'll do what I said I'd do Saturday. I'll give you a merchandise credit." I said he was lying, he said he'd refund my money. At that point he ordered me out of his store. He said he would not complete the other transaction.
The bottom line is Stephen Smiley is trying to steal $256.46 from me and by ordering me to not come back to his store, what value is the merchandise credit of $203.20? Why would I want to spend any money at his store. The merchandise credit was a slap in the face to begin with. Last year, the same store sold a refrigerator that I had purchased in combination with a side by side freezer. New models came in, but they would not give me the new model which cost more, but looked exactly the same. A simple phone call would have fixed both problems but Menards has a problem with using the phone.
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