Menards review: cabinets/customer service

If I could do a negative star review I would. We purchased a thousand dollars in cabinets and the entire situation was a fiasco. The employees were rude, to the point that I was just in awe. "I will be better at closing" and "I'm sorry I asked" and "you can probably fix it with some glue" were actually things that were said to us by employees. The store manager, general manager and even corporate were of no help. There customer service is rigged in such a way, you cannot speak to ANYONE; everything has to be in writing. The general manager actually picked up his phone and hung up, of course this was before we had any contact, so this was his response to receive call from any customer. I will NEVER shop here again and will discourage anyone from doing so. Maybe a drop in the bucket to such a large company, but their reputation should matter.

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