Menards

Went to menards in lancaster, ohio to buy some hardware. I attempted to pay for the purchase with a rebate coupon I had "earned" thru a purchase made in september of 2018. The clerk at the register told me that the rebate coupon was "no good"!
I went to the front desk and asked that the office manager help to solve this problem. They said in a rude manner "you coupon is no good"! She said that she had no idea of how I got it. And that it was used in two purchases in the past. [censored]!
#1 on partial usage of a rebate coupon, the clerk would have wrtiiten"in ink" the balance left on it. And on the 2nd/final purchase, the clerk keeps the coupon.

I hope I am right - that is how all rebates were handled in the past.

I now have the coupon infront of me. No markings of anykind on it.
Doesn't that tell you that no 1rst purchase was made as the office girl told me.
There would have been a balance written on it to show the remaining value.

As for the second purchase using the remainder of the balance on the coupon - the clerk would have kept it.

How all of this [censored] came about - I would sure like to know.

As for customer service - the girl on duty shows very poor customer relations.

This rebate coupon is $69.45

Attached are two photos. One showing a rebate coupon that has a remaining balance of $62.54 of the $111.54

And the coupon that was refused!

I hope that the rebate coupon for $111.54 show how much I have shopped there in the past.
Should you not be able to give me my $69.54, I will shop elsewhere. And show family, friends and neighors how easy it is to get ripped off at your stores.

Word gets around in a small town

There are other stores around - lowes, homedepot and local hardware stores