Menards — anti-consumer actions
A little RANT about CUSTOMER NO-SERVICE at Menards
[Posted this earlier to Menards Memes and just now hit up the Clark Howard page hoping that somewhere along the line the pencil pushers at Menards will see the problem and how it is perceived that shoppers may view how they are being treated.]
They need to fix the registers in Michigan City, IN so that #1, the screen on the payment device which used to display items and prices as they were being rung up, returns to showing the register data for the customer; and #2, that the register AND receipt reflects the true unit price when ringing up items on sale.
Seeing "12 @$3.99 $42.24 ($47.88 - $5.64)" doesn't clearly inform the customer during checkout that the item rang up at $3.52 per item.
Looking OVER THE Cashiers shoulder (cause I can no longer view the tally on the customer's pay pad) I see a price I know it isn't. I ask the cashier what it rang up as... He doesn't know cause he doesn't get the info either, and has to pull out a calculator he has and divides the extended price by the unit count. OK, thanks, that's the price it is suppose to be but I couldn't tell from your screen.
Any casiers her, I'm sorry, for I'm sure that my staring over your shoulder at your screen to see what is being rung up creeps you out, but it's my money I'm spending there, and I believe that as a customer, I deserve to know that I am being charged fairly.
Please pass it on to whoever might FIX THIS PROBLEM. Last week I already sent an email to the customer service address on the company web page, and have yet to hear any response. Today I complained on my way out after spending $170 to the customer service desk and got the impression that it wasn't going to be passed on. I'm not sure if I'll wait till my next trip or not before I start hitting up various consumer media groups. I'll sleep on that one, but if I do, Clark Howard's group will be one of the first who's attention I bring this anti-consumer move to. Please, pass it on. I really do like Menards and really don't care all that much for Lowes (next door to my Menards) or Home Depot (next door to the next closest Menards to me.)