The complaint has been investigated and
resolved to the customer's satisfactionResolved Medshield — Up in arms!
resolved to the customer's satisfaction
I am up in arms with Medshield! For 3 weeks I've been calling them to find out about a payment for a claim that I submitted to them. For 3 weeks they've told me that the claim in in process and that it will be paid out on the Thursday. Thursday came and gone and a promise were made for the next Thursday. I called yesterday with the hope that it might be this Thursday and got told that they will not pay me out and in fact the entire bill will not be paid. Why couldn't they tell me this 3 weeks ago! I just want to cancel my Medshield medical aid and move on and they refuse to cancel my medical aid! They cannot force me as a consumer to stay with them. I feel that their service is very bad from the beginning and that I can't allow Medshield to gamble with my life! If I need to get legal advise on this I will, I just want to leave them and go to someone else!