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1.7 22 Reviews

Maybelline New York Complaints Summary

4 Resolved
18 Unresolved
Our verdict: With Maybelline New York's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Maybelline New York reviews & complaints 22

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Maybelline New York - Maybelline Super Stay 24H Hybrid powder/foundation in shade 130

Hello, Within the last 2-3 weeks I have had to purchase 2 Maybelline Super Stay 24H Hybrid powder/foundation in shade 130. I do love this product, however, on both brand-new compacts, the product has completely broken apart and come out of the compact. The first in less than 24 hours. No big deal figured it was a defect or something. I went the next day...

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Maybelline New York Tattoo eyeliner

Not only do you guys not inform us that we need to buy a separate sharpener for the eyeliner cuz most Islanders eat sharpen have it at the end of it so I don't know why you're being difficult but on top of that every f****** pencil sharpener I found did not work I ended up like getting a splinter in my eye because every time I went to sharpen it it would break off and the eyeliner would fall out

Desired outcome: I don't know maybe eyeliner that doesn't give me splinters in my eye

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Maybelline New York Tattoo studio longwear pencil-crayon Sourcils Longue Tenue

My name is Cynthia Esperon I bought this product and It was only good for 3 times and it was finish I believe this is

Ridiculous please let me know how can I get my money back I bought it in farmashop In Uruguay - Maldonado while on vacation but of course I trew the package and receipt away thinking I didn’t needed it I live in North Carolina .

Thanks for your attention

Cynthia Esperon

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6:05 am EDT
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Maybelline New York Maybelline Tatoo Eye Liner Pencil

I purchased the above product and it was sealed in a security package. I tried to remove this by tearing down the perforated line. I was unable to do this as the packaging was so tight. Eventually I was able to remove this in a very difficult manner by using a sharp knfe. This was dangerous as it was slippy and I injured my had in doing so. Because of the slippiness, the knify went through the packaging and sliced the lid off which also cut through the eyeline. I tried to push some more liner up through the penciland there was noen in it. Very disappointed as I paid £10, more than my usual budget, but did so thinking the purchase would be "an investment".

Date: 1.10.22

Time:13:10

Desired outcome: Response and replacement of product please

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3:29 pm EDT
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Maybelline New York Maybelline Tattoo Studio

I purchased the Tattoo Studio at Walmart when I started to use it I found out it has no way of extending the cartridge so you can use more. After the first couple of uses I was unable to use it anymore. I tried to stick a doll down the pen to push the liner material down but that just made a mess. I would like to have a replacement sent to me that works.

My name is Rita Nelson, 1916 E. Three Bars Drive, Meridian, Idaho 83642

Desired outcome: replace of faulty product

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Maybelline New York Tattoo studio eyeliner

Purchased on February 7th 2022, opened and used for first time the same day. Had strong irritation and burning sensation in eyes. Removed the eyeliner and my eyes still did jot feel better til next day. Tried it again today February 9th and had the same reaction. I have read multiple reviews of other women having the same issue. Maybe something to look into. I honestly feel like it could cause someone to go blind I can still barely open my eyes from how sore they are

Desired outcome: I would like for you to test your product. And I would appreciate a response.

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6:46 pm EST
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Maybelline New York Mascara skyline

The macara isn't sealed...the mascara qasnt sealed

Desired outcome: Change it for a sealed one

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12:30 pm EDT

Maybelline New York Maybelline unstoppable eye liner

I bought the eyeliner and really like it very much but no matter how short I keep it, the tip keep breaking on me. I've gotten 3 now and each one has broken on mine. I would return them but it's makeup and it's a week later so it's not feasible Can you help me get this so it won't break? I really like it very much but I keep having to buy a new one. Thanks for your help. I truly appreciate your help

Desired outcome: Help

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5:03 am EDT

Maybelline New York Fit me matte poreless foundation honey caramel (330) & pressed powder nature beige (220)

Good day

This product was purchased on the 14/10/20. After two or three days I had noticed fine pimples and a sence of
Dullness on my face. Could you assist by changing the products as the one im currently using certainly isnt
Agreeing to me. I would peerfer maybelline instead off poreless - matte (maybelline)

Contact no : [protected]

Kind regards
Shantle Govender

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3:44 pm EDT
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Maybelline New York lipstick

Hello maybelline! I would like to register the dissatisfaction I just had when opening a Lipstick of your brand. it is wrapped and sealed and when I opened it it was all scratched with some strange marks and the top was as if it had been cut. I was very sad because this was the first lipstick of your brand that I bought and now I have to throw it away. I can't use something that might be contaminated. I'm sending pictures of lipstick the moment I opened it. I really liked to know what are you gonna do about that.

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Maybelline New York purchase of 1 lipstick during sale

Hello! Im a regular user of maybelline lipstick and last week, before your sale, I have asked the price of 1 super stay lipstick and the price is p299.00, then somebody told me that youre going to have a sale on aug. 16, 17, 18.. I know that is you use a prestige card for friday sale, you will have a 10%-10% disct.. So ive waited for it.
Then yesterday I purchase my lipstick, hoping to get a disct of 10%-10% and I was dismay coz the price has changed into p349.00 instead of p299.00 and less 10% only.. My question is why do you change your price and then give a smaller disct.. Youres is 349- 50= 299 less 10%, its should be p299-10%-10%.. You always do that to your customers not only a lipstick, but everything. This is so unfair.. The people doesnt know your trick to attract customers..

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Update by angelsweet
Aug 17, 2019 11:59 pm EDT

Pls attach this right receipt of last nights complaint at maybelline, sm valenzuela city

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7:43 am EDT
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Maybelline New York complaint about service at a store

I went to buy a maybelline cream matte lipcolour from health and glow store, the forum mall, bangalore. The sales lady in maybelline's section was arrogant and she didnt even care to explain or show me the product. When i asked her she was hesitated to do so and told me to see by myself.I was offended and for that reason I changed my mind and bought a lakme product who treated the customer very well.This is really disappointing to have such experiences from such branded company like Maybelline.

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12:47 pm EDT

Maybelline New York bought a maybelline newyork baby lips cherry lip balm and found it to be broken and hollow when opened.

I bought a newyork babylips cherry lip balm today at a Big Bazaar Store(India) for the first time as friends had suggested it many times.

The new lip balm ended up to be broken and hollow when opened.
This has really turned me off towards maybelline itself as this lip balm was the first product I bought from maybelline.

Would never suggest or buy a product again from maybelline as this experience was really bad.
Selling a hollow lip balm for 175 rupees was a bad idea maybelline.

I would look forward to a refund or an exchange from you as soon as possible.

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Maybelline New York maybelline tattoo gel eyeliner

After applying I loved how well easy it was to apply and it looked fabulous. Hours later my eye started to itch and when I looked in the mirror it was swelling. I immediately removed the eyeliner. One eye continued to swell. Took Benadryl in hopes it would counteract the allergic reaction. In the morning the swelling was down a little but more swelling appeared under my eye. It looked like I had been punched. Plan to apply cold compress to eyes and continue with Benadryl. This is an absolute first for me. Never had a reaction to eye makeup in my life. Extremely disappointed in this product. Wondering what is in it to cause such a severe reaction. Be aware!

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Maybelline New York maybelline gel eyeliner

I decided to try out maybellines copper eyeliner gel and immediately after putting it on my eyes started to get this terrible stinging feeling along with a burning sensation that felt like my eyes were on fire. After about an hour of bearing through it I couldn't handle the pain anymore so I used makeup removal wipes to take it off. It still burned a great deal after taking it off. I then took a shower and washed my face several times since. Now nearly 6 hours later my eyes still feel like they are on fire, I also noticed they started to turn red as well as the skin around my eyes as well as my eyelids. They are also tearing up like crazy. When will this hoirrble burning sensation end?! It is insane to me that they would have a product like this on the shelves! My advice is to never buy a maybelline eyeliner unless you want to feel like someone set fire to your eyeballs.

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Absolutely Alphas
, US
Jan 21, 2020 5:03 am EST

I purchased two different shades of this brand on January 9th, 2020. After attempting several times, I have come to the conclusion that this is not a true matte. The lipstick never fully dried and my lips had a shine all day. This should not be advertised as a matte if it is not truly a matte product. I would like something to be done about this!

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Laura Michele
, US
Apr 07, 2019 4:42 pm EDT

I just opened a new mascara and see that there is only half a brush. First time I've ever had this happen. I always use this mascara but today I had to go without it until I can stop at the store. I just thought I would mention it. What a bunmer!

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1:44 am EDT

Maybelline New York irritation and itching in eyes

My eyes are burning and am also experiencing achy eyes alone with a headache in my temples. I live in the India and recently purchased the Maybelline eyeliner gel as well, today is April 06, 2015. I have only worn it twice now trying it for the first time. I noticed it once, then used my old make up for a couple of days, then tried it again today. The same results. I thought I would try one more time to make sure of the association, but having read these reviews, I am now convinced that this pain is from the eye make up.

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2:40 pm EDT
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Maybelline New York Unsealed Cosmetics

I received mascara that was not sealed. I contacted customer service that said that they sent it out sealed. They said that I should not worry about using the product, however the plastic on the back of the cardboard was not in tact at delivery. The mascara itself had no protective seal. Customer service said that I can return the product at my own expense, since they would not take any responsibility for possible damage of the packaging during delivery, but they would refund me the purchase price. Every warning tells you not to use cosmetics that have been opened. This product is for use on my eyes. I wonder if they would take responsibility if I were to suffer vision problems from infection or worse. TERRIBLE CUSTOMER SERVICE. For all I know this is a used product.

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Mary Fertig
Wall Lake, , US
Oct 25, 2009 4:32 pm EDT

My friend was using collasola mascara and it exploded all over while she was trying to use it. What should she do?

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4:46 pm EDT
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Maybelline New York Eye Burning & Headache from use

My eyes are burning and experiencing achy eyes along with a headache in my temples. I live in the United States and recently purchased the Maybelline eyeliner gel as well, today is April 10, 2012. I have only worn it twice now trying it for the first time. I noticed it once, then used my old make up for a couple of days, then tried it again today. The same results. I thought I would try one more time to make sure of the association, but having read these reviews, I am now convinced that this pain is from the eye make up.

I am trying to find the ingredients to their product and haven't had success yet. If I find them I will post them. This is outrageous that an eye makeup would cause such pain. The chemicals used must be considered hazardous. Maybelline should be made responsible and shut down.

I wonder if most people don't associate their headaches and eye pain to their eye make up - otherwise I think there would be more complaints. Even I wasn't sure of the connection, just thought it was another headache we girls get. I will check complaint forums much more as well as reviews before I purchase things. I

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Update by It's Just not Right
Apr 10, 2012 7:10 pm EDT

I am sorry you disapprove of my recommendation and you are entitled to your opinion as I am entitled to mine.

I would suggest the shutting down of such a company because with such a name, their products ought to have been diligently tested before sent out to the public. There are two other posts on this forum that state the same reactions, one was in 2009 and one 2011. I assume there are many more people who have had reactions since 2009 and have notified the company. Yes an assumption, but with the pain I am experiencing, it would be shocking I and only two others are experiencing this. It's also scary to think what the future complications will be from wearing such harmful chemicals on our eyes?

So what is this harmful ingredient? I assume it's synthetic and it's listed on the MSDS as many of our cosmetic ingredients are. Some just cause more reactions than others, some come slowly and we don't even connect the dots of where the problem originated from, while others cause a reaction. It appears this one is causing a reaction.

These companies need to be held responsible for their misuse of such chemicals. And it's up to us, the public, to do so. Until then, they will keep getting away with, shall I say, "murder". It's our money, it's our health, it's up to us. If I sold one thing that brought harm to an individual - they would shut me down in an instant.

May I suggest that what's good for us, is good for them.

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DAP27
Okemos, Michigan, US
Jul 18, 2021 8:58 am EDT
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I have the tattoo studio eye liner gel crayon and when I used it I had mild burning of eye, heaviness of eye and a headache. I couldn’t figure it out first…. Used twice and similar reaction. I stopped using and was fine. Few weeks later I decided to use it again and see if I had the same problems. Of course I did! I trashed the eyeliner right away! No one should be using this. Maybelline should take responsibility for this and not have the product in market.

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Rajansindia
chennai, IN
Mar 31, 2022 9:05 am EDT
Replying to comment of DAP27

i used twice got severe headache and eye burning please dont use this

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surbhi sharda
, IN
Apr 06, 2015 1:35 am EDT

My eyes are burning and experiencing achy eyes along with a headache in my temples. I live in the India and recently purchased the Maybelline eyeliner gel as well, today is April 06, 2015. I have only worn it twice now trying it for the first time. I noticed it once, then used my old make up for a couple of days, then tried it again today. The same results. I thought I would try one more time to make sure of the association, but having read these reviews, I am now convinced that this pain is from the eye make up.
Disguisting product. I advice everyone not to purchase this product

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roxym
San Diego, US
Oct 18, 2011 12:22 pm EDT
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yes i bought a defective mascara at walmart and the product had no brush.

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pallaviag
, IN
Jan 11, 2015 10:29 am EST

i bought the maybelline gel eyeliner a month ago..every time i apply it my eyes start feeling heavy and i get a strong headache..i tried removing the liner and it made me feel better..initially i could not figure out the reason for the headache, it got impossible to work with that burning sensation around my eyes..but when i started observing i am now sure its because of the liner..
googling about it i found i am not the only one facing this problem.
Maybelline should stop selling this product asap as it could have serious implication on peoples eyes.its surely not a personal problem.

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Aysh
, US
May 31, 2014 3:26 am EDT

Yes even I am getting tears rolling out of my eyes after applying this maybelline eyeliner

Ramelle
Ramelle
Weed, US
Apr 10, 2012 7:16 pm EDT
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Sounds like an allergic reaction and since not everyone who uses it experiences that reaction it sounds like a personal problem and a product you know now to avoid.

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12:20 pm EDT
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Maybelline New York strong irritation in eyes

sir/madam
i bought an eyestudio lasting drama gel eyeliner from Ms Chawla store sector 8 panchkula Haryana India and got a strong irritation in my eyes with a severe headache. as a result i consulted an eye specialist costing me heavily. i strongly regret using the product after which i had to suffer a lot. i want u to take my product back as it has not suited me. i want my bills to be reimbursed too.
Ms reeti malhotra
house no. 899 sector 8 panchkula, Haryana, India

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Susan E. R.
, US
May 15, 2016 8:31 pm EDT

I bought Maybelline gel eyeliner and applied it for the first time this morning. My eyes began to burn immediately, so I tried to wash the eyeliner off. After a few attempts, my eyes were still burning and became very bloodshot. About an hour later, I washed again and again, as the burning continued. I developed a strange headache in the temples only for most of the day. I will get my money back.
I am searching online to find out what is in this eyeliner. I have never experienced adverse effects from any cosmetic before today.
I am very concerned about this damaging product. Why would any company risk harming its' customers? I won't buy Maybelline products again. I learned that France has the highest reputation for clean cosmetics that do no harm. Why not every company?

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Shradha Jain
, US
Mar 04, 2016 1:16 am EST

Hi,
I have bought Maybelline gel eyeliner in December 2015 from NeW U store, V3s Mall, nirman vihar, delhi .
when i started using it, it smuges under my eyes and everytime I have to clean it up. I have used this product many times earlier and recommended to many of my friends. But this happened for the first time I am disatisfied with product quality.
Please refund my amount, I have paid Rs 495 for it.

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Amansawhney
, US
Apr 29, 2015 3:34 am EDT

I too hv faced same problem after using the maybeline gel eyeliner.. Goodness... Frm d very first use it kinda irritated my eyes soo badly tht my vision started to get blurred... Nt able to make out d cause.. After few days applied it again.. Nd landed up at n eye specialist wth serious eye allergy..nd sm Permanent eyesight problems... Bought it Frm amazon.. Which after complaining escaped by jst reimbursement of d amount to me.. But it is really disappointing to c sch brands coming out wth terrible nd substandard products like this.. 👎..

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surbhi sharda
, IN
Apr 05, 2015 11:28 am EDT

Disguisting product
I advice everyone not to purchase this product

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StephanieTrue
, US
Mar 23, 2015 9:52 pm EDT

I too have used have used this maybelline eye liner drama and it ALWAYS irritates my eyes initially I thought it may have been other make up pieces I used until I slowly stopped things one by one. Today I used just the liner and lo and behold my eyes not only irritated but they were bloodshot red. Completely unacceptable.

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AswathyCR
, IN
Jan 23, 2015 12:42 am EST

I bought Maybelline drama gel liner from a reputed shopping mall. I had a burning sensation on my eyes after applying the product. I am a regular user of maybelline colossal kajal and I love the product.. I just want to try the Drama gel and it was irritating.. Not recommended to anybody.

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Sweetyhon
, US
May 17, 2014 6:54 am EDT

I have purchased my maybelline drama gel eyeliner in a reputed shopping mall in cosmetics section. Firstly we don't get to try it on to test. Worst part is from the very beginning of application my eyes turn red as if i have allergies or conjuctivites, my eyes begin to tear and want to wash off immediately. Its a let down product.. I would never ever recommend this to anybody. Just threw away this expensive product coz they wouldnt exchange or refund my money in india. Sick.

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snehil
, IN
Oct 06, 2013 5:40 am EDT

i bought Maybelline gel liner from GIP Mall, Noida. It irritates my eye a lot. Even after removing it, i felt a strong sensation on my eyes. It was hard for me to keep my eyes open. i want to return this product.

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Alpshere
, IN
Aug 21, 2013 10:47 am EDT

I bought Maybelline Gel Liner today and as soon as i tried it, i got buring sensation in eyes. Now my eyes, are buring badly.

Kindly suggest how u solved your problem and i wish to return the product too. How did you return your product?

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Ms June
, IN
Jul 02, 2013 9:59 am EDT

I too used this product for a couple of times and have had burning sensation and continuous redness and teary eyes.

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12:26 pm EST
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Maybelline New York Siloutee Masacar, Maybellin 24 hour makeup

I have been using your Maybelline 16 hour makeup for a leats 1 and half years or longer. and when you changed it to 24 hour makeup it is not as good. In fact, it is too thin in addition, I also started using your new waterproof Siloutte Mascara, well it is not that waterproof. In my opinion, why doesn't the company maybelline Cosmetics invent a makeup with flawless cover 16 to 24 hours that even covers the dark circles under one's eyes, yes you do have the 24 concealer, but it just seems to sink right into your skin, does not cover very well at all. I know a lot of women turn to Plastic Surgery but that is one thing that I do not believe in even if I could afford it. Please make your makeup for a older women also that does not make them look old and covers like I said flawlessly, right down to the dark circles. I know that such a makeup can be invented because a long time ago Mary Kaye makeup had one, of course today well I will not say anything at this time about Mary Kaye Makeup. Please improve your makeup and Masacra.

Sincerely Margie

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The Shhhhhh Factor
Toronto, CA
Jul 17, 2015 10:17 am EDT

Melissa0210... instead of calling down someone with your classless opinions, why not get your degree in chemistry so you understand just how much difference there reallyis in products with reference to the make-up and skin care world. This lady was reaching out because she noticed a lack of similarity in a cosmetic that was working for her in the past. Get over yourself and realize that placing judgments on others for a product that they purchase to take care of themselves visually is to be applauded as so many women do not. And whether or not she uses Maybelle or Channel you if in fact use the high end product line does not suit your inner attitude. As those that use a higher end of product do not become nasty to another human being. They simply use their preferred product and with grace and elegance move forward to apply the product that they can afford to purchase base on Branding or personal preference.

Shame on You.Your presentation skills appear to require etiquette editing!

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melissa0210
Long Island beach, US
Sep 17, 2010 9:46 am EDT

Why don't you contact MAYBELLINE with this garbage? What can they do for you HERE?!?!?!?! This is NOT Maybellines cuatomer service department. AND ...IT'S CHEAP [censor] MAKEUP TO BEGIN WITH. What do you expect for that price?

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