Maxis Communications — poor service
Good Evening, I would like to express my dissatisfactory here for the poor service provided by Maxis Service Center in Taman Tun Dr. Ismail (TTDI). The incident was, I went for this maxis center to sign up iphone 4 ivalue plan and there a man who believe was a boss for the maxis center TTDI told that, the stock for Iphone4 have been finished and I had to wait another day to get it. However, he mentioned he has “another solution” in order to get the iphone 4 immediately by today, and then he directed me to another staff for the explanation of “another solution”. I am pleased to be seated by the staff and the staff explained to me in fact, the solution was I have to sign up for the maxis broadband products in order to get the iphone4 successfully. I reverted back to the staff why did I need the broadband products since I already had Broadband service by my own. The staff told that, the iphone4 is limited to 20 units out per day and already out of stock early on that day. But he said he can issue a new iphone4 for me provided that I have to sign up for their broadband product in order to fulfill their broadband sales target for their branch. The staff added on, I may have cooling-off period of 7 days for the broadband product. I am totally frustrated and questioned why they can’t issue a new iphone4 for me since they still have stock instead of “re-package” for me.