Mavis Discount Tire — alignment & balancing
On May 22, 2010 I brought my car to Mavis Discount Tire balance my wheels and there was a vibration in the steering wheel. Mavis Discount Tire told me that they had a special for $ 29.99 which included balancing of 4 wheels, tire rotation
and checking the alignment. The technician balanced the 4 wheels and rotated the tires and them proceeded to put the car on the alignment machine.
The technician advised that I needed an alignment so I asked the asst. manager
how much this would cost. He told me that the cost would be $ 69.99 unless the
bolts were very tight then it would be an additional $ 10.00 for a toal of $ 79.99.
I agreed and they proceeded to do the alignment.Cost was $ 29.99 plus $ 69.99
plus tax totaling $ 108.60. I put is amount on my credit card.
On May 27, 2010 I returned to Mavis Discount Tire and advised that the
vibration in the steering wheel was still there and the car pulled.
The technician took the car for a test drive and agreed with me.
The technician rebalanced the 4 wheels and put the car on the alignment machine. The technician said he could not do the alignment as the bolts were to tight but he would try his best.
The technician then took the car for a road test. I drove the car and it was worse
than before I brought the car in May 22, 2010. Mavis Discount Tire refunded the
$ 108.60. I advised the asst manager that the technician chipped my door.
He advised the corporate office and they are sending me the DVD.