Menu
CB Mattresses Mattress Firm 574 E Waterfront Dr, Homestead, PA, 15120, US
Mattress Firm company logo
Mattress Firm
reviews & complaints
Mattress Firm company logo

Mattress Firm

574 E Waterfront Dr, Homestead, PA, 15120, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
10:00 am - 9:00 pm
Sun
10:00 am - 6:00 pm
ComplaintsBoard
U
10:58 am EDT

Mattress Firm - Mattress and bed base refund.

I bought an adjustable bed base and a mattress about 35 days back. I had a severe back ache that started on the first say I slept on the mattress and continued to increase overtime. I discussed with the outlet and was initially told that there would be no refund before 21 days. I find it highly illogical to have me sleep on a bed for 21 days despite having back ache just to satisfy the companies policy! I visited the outlet from where I bought the mattress and they’re charging a 20% return fee and they said that the bed base is nonrefundable which costs around $1500. This return policy does not make sense to me when I am I have a severe medical issues and I’m also losing thousands of dollars just because of a companies inconsiderate policy who should technically be willing to compensate me because of all the discomfort I’ve been through. I’ve been sleeping on the floor because of this for the last one month. I think they should refund both the mattress and the bed base free of charge for my inconvenience and the discomfort that I am having.

Read full review of Mattress Firm
Hide full review

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.