Mathis Brothers Furniture review: Couch, loveseat, recliners

I bought a sofa, love seat and a recliner in 2016. Over the last year I have been trying to deal with the local
Customer service at the Ontario store. I have been mainly dealing with the Customer Service Manager Jennifer with absolutely no resolution. We bought the extended warranty on the pieces as we were told from the sales associate that by having small children if there was a rip, scratches or even if our cats were able to claw through the "genuine leather" this warranty would cover any of our needs. She stated this way we would have the manufacture warranty and now this warranty.

Since buying the items, the center counsel buys and bolts have fallen out three times. The first time, your company came out. The second when I tried to contact your company I was told to have "a family member take care of the minor issues". So my husband did. Since the third time, it STILL hasn't been fixed as we can no locate all the nuts and bolts needed. I believe some might me stuck in the couch.

On top of this, the leather is torn from the seams and had turned colors. Most of the leather has turned a reddish/rust color despite us using the products given to us.

The last time I spoke to Jennifer she explained even though at that time my warranty was still valid that neither the warranty that was "given" to us, nor the one we purchased would cover any issues we are dealing with. This is ABSOLUTELY EXCEPTABLE! I am disgusted by the way I have been treated by your company and the lack of responsibility your company has chosen to take over faulty merchandise. I have tried to call your corporate office many times however, they just keep transferring me to Jennifer at the Ontario location.

It now appears the extra warranty is now expired, even though I have been speaking with your location for about a yr now. Your company speaks about great customer service on all your advertising however, you do not stand behind your products.

Please contact me as soon as possible to discuss this issue.

Thank you!
Jessica Hansen
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