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Mate1 Enterprises

Mate1 Enterprises review: unauthorized credit card billing! 129

S
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12:00 am EDT
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Mate1.com placed a $49.95 unauthorized charge on my credit card after I canceled the $1.95 three (3) day "trial" membership. Called to remove the charge. Some "MIKE" at Mate1.com said I was minutes late canceling the trial period (which I was not as I canceled the second day). Refused to get supervisor (probably no supervisors there).

Rouge company that will rip you off!

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129 comments
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Kevin
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Jul 28, 2008 6:05 pm EDT

Ya this site SUCKS. Full of FAKE profiles and ugly woman. You'd have better chance of finding a decent woman at an Alcoholic Anonymous meeting than Mate1. Every woman on that site is either fat, ugly, has a TON of a baggage or all three apply. I love talking to Morbidly obese jenny who has three kids, is an alcoholic, lives on welfare and smokes 30 cigarettes a day. HORRIBLE Wouldn't recommend this site to anyone.

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TOMAS SOLIS
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Jul 21, 2008 7:51 pm EDT

I hope I don't have problem with my Bank, ok, I want to cancel my membership in Mate1, I only want to write three days, ok.

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TOMAS SOLIS
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Jul 21, 2008 7:44 pm EDT

Hello, I hope so that you cancel my membership, beacause I want to write only three days, ok, I hope you can understand me, ok, bye.

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TOMAS SOLIS
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Jul 21, 2008 7:42 pm EDT

Hello, I again I'm Tomas Solis, I want to cancel my membership, I only like write for three days only, beacause I don't hove a lot credit ok, I hope ypu understand me, please cancel my menbership.

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TOMAS SOLIS
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Jul 21, 2008 7:38 pm EDT

I want to cancel my membership, I only like to three days, how membership, please I hope so you can undestand me

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Steve Tucker
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Jul 15, 2008 11:16 pm EDT

One other thing this is a rip-off, i can see that after only a few minutes, so be sure to cancel my account. Thank You

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Steve Tucker
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Jul 15, 2008 11:13 pm EDT

I want to cancel my account immediately, as today not tomorrow. Thank You

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joseph stauffer
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Jun 03, 2008 8:39 am EDT

i want my account closed i will not have you charge me this ridiculousness amount off money any more

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Stu
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May 27, 2008 4:30 pm EDT

This site is a con, but fair play to them. They lure you with $2 charges for 3 days trial, and then charge you $50 a month... If you read the small print (as I did) you would have realised that they were going to charge you... It took me 2 minutes and I was convinced not to sign up, READ, dont just go around ticking terms and conditions boxes all over the place without checking what you are agreeing to.

I also noticed that you can quit within 3 days, but the only method mentioned is by SnailMail and they will take the date of Postage as the quit date, yes the good old post sytem (unless you are in UTah? where you can fax an unsubscribe). Seeing as I live in England, the letter would take more than 3 days to get there which would result in them charging me the $50 and then having to refund it (or hopefully refund it). It also says that they reserve the right to put a hold on your card (making your available balance $50 less then the account balance on your card), as soon as you sign up. If you get anything wrong or miss anything on your quitting letter, they will simply ignore it and your membership will continue (again in the terms)/ It is a scam, but a legal scam.

Why do you think they are based in Vancouver for christ sakes, the criminal capital of the world!

Hopefully this may help some people

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John
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May 22, 2008 5:23 am EDT

Would someone please give me a pone number to mate1 so I can call someone there about my account.I can't seem to get a reply to my email I send tot them.

John

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dusan
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May 12, 2008 7:37 am EDT

they took my money too, for three days 50 usd.i canceled my membership, and i received confirmation for this.DON`T BELIEVE TO THEM, BETTER FIND SOMEONE OUTSIDE AND GIVE YOUR MONEY, YOU WILL BE HAPPY!

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John
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May 11, 2008 12:00 am EDT

Mate1 is a Master-Baiter, here's how...

Mate1 .com is a scam and so is Gammahost.com I was searching the internet for home based employment. You know the type of employment where you dont have to lay down a few hundred dollars or even 20.00 dollars to get a job working from home.

In my search I found, Mate1.com Intimate Dating Service. It said something like, Earn a extra 100.00 a week being a online Ambassador just answering e-mails from the comfort of your home.

I thought ok I can do that and the add said it would take only a few hours a day. Hmmmm. 2 hours a day for a hundred a week ok I'll do that.

This is how I thought it was suppose to work, Guys see my profile, send me mail. I reply within 48 hrs and I get paid 100.00 A week. This is how it was explained to me. Below is the actual letter I recieved from mate 1

Congratulations! You've been chosen out of several hundred applicants for the position of Online Ambassador. If you are genuinely interested in the position, please read the attached agreement, sign it and fax it to the number mentioned in the letter. As well, we will need your
mailing address in order to send checks to you. If you prefer to be paid by paypal, we will need the appropriate information. You can provide that information simply by replying to this email. Payment details are in the attached letter. Please specify how you would like to be paid and don't forget to include your full first and last name.

Your job as Online Ambassador is as straight forward as it gets: to reply to all emails that you receive in your Mate1 inbox within 48 hours. You should not mention your Online Ambassador status unless you are asked.

Instead, simply reply in a friendly manner. Your role is simply to make people feel at home on the site and make light conversation via email, What you write is up to your good judgment, and you should be yourself. There are more details in the attached letter, which you should read
carefully before signing it and faxing it to [protected].

If possible, we'd like you to start May 13th for a 4 week period. Because the positions fill up fast, please resond as soon as possible if interested.

If you have any questions at all, feel free to contact me.

Yours truly,

Tina Kissavos
Mate1

Online Ambassador Guidelines
Last updated 12/15/04

Here's a quick guide to properly handling situations that may arisewhile you are responding to email from Mate 1 members. Please read them carefully.

1. We do not recommend that you mention your Online Ambassador status unless you are asked. However, you must answer honestly if asked.

If someone asks any of the following questions:

Q: Do you work for Mate1?
Q: What does 'OA' stand for?
Q: What is an Online Ambassador?

Answer something like this:

I was a member of Mate 1 and they chose me to be an online ambassador (that's what that OA logo on my profile means). I spend a couple of hours online every day emailing other members and making them feel welcome.

2. You are expected to be yourself, natural and casual, in your replies. If someone writes something that offends you, you are free to tell them what you think.

3. If someone asks for your personal email address, your personal instant messenger handle or any other personal contact info off the site, you should tell them that you feel more comfortable corresponding on the site.

4. You are not expected to communicate with anyone by Mate 1 instant messenger, but you are free to do so if you wish.

5. If you receive more than one message from the same member in between times that you log in to respond, you are only responsible for answering their most recent email.

Now what they didnt tell me was that They would send out an email addressed from me to ALL of the males and lesbian females on the site telling them that I liked their profile, That I wanted to correspond with them and to get back with me by of coarse sendind me an email.

LOL... Do you know how many e-mails I got in one day? about 500 Men who were 65 years old were flattered that I, (really Mate 1) had sent them a letter and that I, (really mate 1) wanted to correspond with them. Ya see men have to pay high prices to mate 1 to be a Member.

Mate one gives them a trial and then ropes them in with the, 'Online Ambassador girls' The guys think, WOW Im gonna meet this girl, This girl is interested in me and I cant lose contact with her so Id better get a membership.

The online ambassador girls are thinking wow all I have to do is answer emails from guys who are genuinly interested in me and I get paid for it! WRONG!

These people are not only scamming guys who are lonely but women too who are trying to make money from home. There is no way that someone can get to all those emails in 48 hours or less NOT unless you live on the computer and Even then I dont think that you can do it. Even if you copy and pasted a generic letter to all 500 in a day you couldnt do it. Why?

Because while you are on the site people can see when you are there and they can instant message you. So you get BOMBARDED with instant mesages, You get BOMBARDED with mail and then the site gets real slow and your computer freezes on the site. so how are you suppose to get to the email? You have to keep logging off and logging back in which takes even more time. Its a scam guys.

None of these girls want to talk to you. They didnt send you the email. Mate 1 sent it on their (Online Ambassadors) behalf and without them even realizing it. I dont think they even plan to pay people a hundred a week. They just let them anwser as much email as possilbe, let them give up and move on to the next sucker. That way the site is always in supply of fresh pretty faces sending out massive emails to lonely men who think they just got real lucky!

Wow what a bunch of shi!

Heather
Knoxville, Tennessee
U.S.A.

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J H
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Apr 30, 2008 6:31 am EDT

Upon re-reading the membership details, i do not care for reimbursement... all i want is my name off your lists forever.

Open your customer service line, as it is apparently busy all the time (I dont even get to hold for a representative), cancel my account, delete my profile, and be rid of me. I would rather not have to contact my bank about this.

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J H
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Apr 30, 2008 6:28 am EDT

I am another poor sap that tried the three days and got billed for 50 immediately after. I have tried cancelling a few times today, and tried to call customer service to confirm it has been cancelled, and the representative HUNG UP ON ME! Not only that, but when i tried to call back, all i get is a busy signal now.

If this thing doesnt get cancelled, i am unable to get ahold of anyone, and i am charged again, there is going to be a lawsuit coming your way, mate1.

I expect to be reimbursed, and feel free to delete my account!
this is not worth my time.

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beverlyhuff
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Apr 29, 2008 5:36 pm EDT

I would like to cancel any subscriptions on your site, I do not want to belong to it. It wasn't as good as I thought it might be.

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Guy
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Apr 28, 2008 12:30 am EDT

I'm sick of this. Costumer service is supposed to be ANYTIME and ANYDAY. Not no buisness hours. What kind of buisiness are you running? Now, you deleted my profile, because a cam model reported me and said things I never said, because I wouldn't go to her cam site and vote her. You're not supposed to even allow cam models on that site, so why did you delete me for something I didn't do, and not delete her for breaking the rules? I see a big problem right there...I think you need better people working for you, and get things straight, so people aren't misled. This isn't a controlled site, and i'll be happy if you refund my money, because what you did was not justified for. Please contact me at Guyscruggs2000@yahoo.com immediately. Thank you.

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steven joseph bennett
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Apr 13, 2008 9:36 am EDT

hi my name is steve
you ripped me off$59.00
you dont know this but my father works for the a triple c acurrent afairs channel 9
is going to be informed about this sight if my money is not returned he wil get in contact with all complaintents and we will close you down. also my family friend is a high court judge in los angelies and he will be contacted tomorrow at 9.30pm your time
at this point we are currently building a case against sights that produce money through defraud and miss use of peoples bank accounts
Thanking You
S J Bennett

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phil marsden
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Apr 11, 2008 8:46 pm EDT

happy birthday to me

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phil marsden
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Apr 08, 2008 9:08 pm EDT

i am registered as a guest member despite paying subscription for one months full membership. i cannot access a site to cancel as you have to be a full member to do so. i am wondering what charges are going to come off my debit card after my months subscription (which i never got) runs out.

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phil marsden
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Apr 08, 2008 8:46 pm EDT

charged for full member but only got guest member so i have no subscription number to cancel. cannot access any cancellation to my subscription or credit card. we do not rip people off in Australia
like this so this is the last time i deal with this mob of ###.

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Jim Swallow
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Apr 05, 2008 9:55 am EDT

Mate1 is a RIPOFF run by a SLEAZEBALL ATTNOREY from NY.

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ghislain corbeil
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Mar 27, 2008 6:27 am EDT

EXTRA MONTH BILLING AFTER I CANCELLED MY INSCRIPTION.

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frank
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Mar 21, 2008 3:04 pm EDT

Mate1 baited me with interest in my profile so i signed up for 3 day member to see and then i got charged about 60dollars. I cant find out what time period this covers and my credit card company cant/wont get it back. The interested person was their online ambassador, had no interest in me whatsoever. Have tried to utilize my reluctant membership but now suspect my message did not get through to the lady in question after she sent me an encouraging message, hmm more bait. I want out but now scared of site as intructions dont have corresponding result. Rippoff!

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sirvando vargas
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Feb 23, 2008 6:50 am EST

Please cancell my subscription I've unsccessful all day to get a response.

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James Wesley Graves
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Feb 15, 2008 9:19 am EST

I am on a three day trial and you want to charge me $49.95 a month. I have a friend that told me she didn't pay anything to be on the net. I would like to stay on but not for that price.898

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Shirley A. Mac Murray
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Feb 08, 2008 12:24 pm EST

I have been with this site too long to be disatisfiedwith the lousy job that you'll are doing with this site . I filled out my profile and it says that I am a female, but some kind of way I am getting e-mails from women and women only, ain't nothing funny about me ,not even my name, so I would appreciate it if someone would take a few minutes and please get this straightened out so that I may start getting my e-mails from men again. this is so embarrassing to me, I feel so humiliated. thanks Shirley. poohbear49,

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Joseph Larra
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Feb 04, 2008 10:29 am EST

I have read these complaints over and over again with all pay dating sites. The best thing I can suggest it what I do. Go to wal-mart get your self a prepaid visa with only about five dallors on it. Go ahead an take advantage of their free trial. When they try to renew. It will kick back out. You will not have to worry about there tricky cancellation policies or in a panic of your checks bouncing on reoccuring charges calling them to no avail. I found this to be a safe way to beat them at there own game.

Hope this helps.

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Shawna Knapp
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Jan 14, 2008 8:32 pm EST

I want to cancel my account because I am tired of all these charges to my bank account that I never knew I would have. I have no way to do this and would like to know how!

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Carlton Scott Hughett
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Jan 13, 2008 9:15 pm EST

I just want to be given the information needed on how to cancel my account. I simply cannot afford this at the time.

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miss blessing
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Dec 28, 2007 4:30 am EST

Mate1 banned me becasue someone (?) complained about me. why? no idea. no explanation from them, no chance to defend myself... unfair. didnt bother to reply to my emails seeking reasons... veryrude. http://www.freedatingusa.com/friendfinder.asp

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Dave Gondewski
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Dec 15, 2007 8:53 am EST

I have been using mate1 for just 2 weeks and so far I've been unalbe to exchage contact info with any of the female members. Any time I send my email to her though the mail system, it gets edited out and the same applies when she is writing to me. I've added my email to a photo which I then attach to my letter and send to her, to my shock, not a single photo has been delivered to the women I'm in contact with.

Mate1 is not a clean or fair system. There is definately something dirty happening with this site. I do NOT advise anybody to waste their money on this service. It is DISHONEST.

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Jim Swallow
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Nov 18, 2007 1:29 pm EST

This website is a bait and switch RIPOFF! The support staff is useless and combative. I wonder how long it is become they are done. Good ridins. The owner is some slimy attorney from New York. Go figure...

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Maria Nep
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Nov 03, 2007 2:52 pm EDT

Mate 1 is a real example died morality. Owners of this website make money on official prostitution. they must be in a Court room and at least pay huge amount of money as sue or be in a prison! I heard a lots of complains from pay members and not pay members. I wish I could be smart enough to show their business on TV that will be a real scandal.

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Robert J. Brito
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Oct 14, 2007 4:04 am EDT

I too bought the three day trial, when I went to cancel before the end of the three day trial, I found that it was next to impossible to get on the site to cancel. On THE phone, I repeatedly got nothing but a busy signal. Finally I had to get to work, still with no success at reaching Mate 1 for cancellation. After I got home from work that evening, I was finally able to get on Mate 1 site to cancel! Past the cancellation date that would keep me from being billed. My biggest gripe, is that it would be different if the site was a good one, but it sucks big time, in every way. It would take to long to voice all my concerns,, so I have to eat getting billed. What a bogus site. Was I ever a fool to trust Mate 1.

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Mate1
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Oct 09, 2007 6:11 pm EDT

A.King: I hope you contacted customer service about this issue. Without knowing the details of the issue, I really can't comment any further.

Kamlesh: You were at least six hours late canceling your subscription, since our three day trials are actually 78 hours long. If you had canceled on the second day you would have proof of that on your cancellation receipt and we would have refunded the charges.

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Mate1
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Oct 09, 2007 5:56 pm EDT

Mr. Thomas: I'd need a bit more information about the transaction to determine why it might have been declined. I'd suggest calling customer service at [protected] so we can get to the bottom of this.

Mr. Manko: The credit card page clearly states that if you don't cancel your trial membership, it will be renewed to a full monthly membership. This is repeated again in the receipt that was emailed to you and in the terms and conditions. We gave you notice in three places. I fail to see how the fact that you chose not read, makes us criminals.

Mr. Oren: We've never offered a yearly membership plan. We only offer monthly memberships at $49.95 USD and a one-time three day trial at $1.95. If we're still charging you're card its because you never canceled your membership. If you do not wish to continue your membership, either use the cancellation form on our website or contact customer service.

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kayhan oren
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Oct 08, 2007 5:35 am EDT

Mate1.com using still my credit card. I paid 1 time for a year. I learned they taking 65$ per mount. You have to pay back, and you will pay, and I will tell everybody on the world.

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Chet J Manko
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Oct 07, 2007 7:26 pm EDT

I clicked on 3 day trial for 1.95 & without any notice to me they went ahead & started billing me @ 50.00 a month. What a bunch of crimanals! They should be locked up for these lo-life ways.

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David Thomas
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Sep 30, 2007 3:44 pm EDT

hello i tried to sign up for 3 day trial and the credit card info that i gave was correct and valid but it said that the transaction could not be completed and i should try another card which i dont have so can you tell me what the problem may be?
thanks David

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annelien de Kock
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Sep 27, 2007 1:34 am EDT

The same thing happened to me I stopped using Mate1 and for the last 4 months they have been taking money out of my account un authorized and I can't get them to stop and my bank says because its a card payment they can't refuse the payment going through I Don't know how I am going to get these people to stop taking money and my bank is not helping the situation.

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