MasterCuts review: hair dye

I got my hair dyed at the mastercuts in west covina last november and i've been going and forth with customer service to get a refund back. This is unacceptable for two months already and I come to find out that the salon is now permanently closed. I my hair is way to dark now when all I had asked for was a caramel color. I want my refund for my hair didnt come out the way I asked!