The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Mastercraft Torque WrenchLifetime Warranty

H

Purchased Mastercraft Torque Wrench from Canadian Tire in Pincourt, Quebec last year. The wrench was only used once, that's when the ratchet head stripped.

I decided to take it back to Canadian Tire for a exchange seeing it had a "lifetime" warranty but was declined at the customer service counter seeing I no longer had the receipt. The packaging clearly indicated a lifetime warranty however the manager told me a receipt was needed in order to validate the warranty. After spending $75.00 plus tax their so called warranty was crap and so was their wrench!

Please think twice before purchasing anything from Canadian Tire which specifies a "lifetime warranty" because this is clearly false advertisement.

Responses

  • JGraceyStinson Oct 23, 2009

    No it's not...the warranty will be honoured if you have the receipt. In fact the receipt probably has the warranty stamp. This has happened with us as well (different product). We located the receipt and we got our product exchanged.

    0 Votes
  • Cr
    C.R.A. Oct 24, 2009

    A receipt should not be required if a product has a lifetime warranty, period!
    This is a business practice sham used by many companies and something should be done to stop it.
    Let's face the facts. Companies place "Lifetime Warranties" on products to encourage or entice us into buying their products, not because the product is better or will last a lifetime. Rather, they're aware that many customers will loose the receipt and they will not be liable to replace the "Lifetime Warranty" product should it fail.

    0 Votes
  • Me
    Me Too Two Too May 17, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I am glad you made us aware of this issue, but for your own good, always save receipts even if it's just a picture on a memory card in your phone.

    -1 Votes

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