The complaint has been investigated and
resolved to the customer's satisfactionResolved Mastercraft Torque Wrench — Lifetime Warranty
resolved to the customer's satisfaction
Purchased Mastercraft Torque Wrench from Canadian Tire in Pincourt, Quebec last year. The wrench was only used once, that's when the ratchet head stripped.
I decided to take it back to Canadian Tire for a exchange seeing it had a "lifetime" warranty but was declined at the customer service counter seeing I no longer had the receipt. The packaging clearly indicated a lifetime warranty however the manager told me a receipt was needed in order to validate the warranty. After spending $75.00 plus tax their so called warranty was crap and so was their wrench!
Please think twice before purchasing anything from Canadian Tire which specifies a "lifetime warranty" because this is clearly false advertisement.
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