The complaint has been investigated and
resolved to the customer's satisfactionResolved Massage Envy — none
resolved to the customer's satisfaction
I think it's funny how people on here bash Massage Envy without even listening to themselves about what they are saying.
Point 1) - You're pissed because you are locked in a membership. We'll I'm sorry to tell you that is how Massage Envy runs. The only way that they can make massage affordable is to have a membership program. I would say that you are lucky that you massages roll over month to month because if you had a gym membership and don't use it one month (like most people do) then you are just out that $30 or more dollars.
Point 2) - Putting a credit card on file is has nothing to do with any kind of fraud. It is to ensure that their therapists will get paid for their time if you didn't show up for your appointment. Massage is in the realm of health care and therefore if you need to put a credit card on file at your doctor's office, why shouldn't you for Massage Envy?
Point 3) - As far as crappy massage therapists go, this means you are not asking the right questions when you are booking your appointment and probably are inexperienced with massage. You need to ask questions like, "I want to be with a therapist that has be working over (X amount of years, let's say 5 years) or "I'm having this kind of pain right now, I want really deep (or light) work, which therapist would you recommend?"
I'm sorry, but I have a Massage Envy membership and have been nothing but satisfied. I think everyone on here is just uneducated about the program and you didn't ask enough questions before you signed up. So stop complaining!
More Massage Envy Complaints & Reviews
- Massage Envy - misleading prices
- Massage Envy - harassment
- Massage Envy - account freeze / no refund cancellation
- Massage Envy - asking for credit card over phone before services
- Massage Envy - managerial corruption/sexual harassment
- Massage Envy - injury
- Massage Envy - fraud and scam
- Massage Envy - no response when requesting service
- Massage Envy - multiple credit card submissions/charges
- Massage Envy Shea Scottsdale AZ - online booking