Massage Envy review: misleading information ( 1 comment)

In February I went in for an introductory $39.00 massage. After the massage, I was greeted with a high pressure sales pitch on becoming a Massage Envy member. At first I said no and told her that a year was to long of a duration for me and that I wont use massages each and every month. She then told me that a Health Savings Account, in which I have would cover my monthly charges. So I agreed. After leaving, my sister who was with me at the time, told me that she also signed up, but only for 6 months. A few days later, I called Massage Envy and spoke with the Manager regarding my experience/mis-guidance. He assured me that their goal is to not be pushy and be very informative about their memberships. I told him that my Health Savings Account would not cover my massages because it was not Dr.'s ordered. So, he kindly reduced my membership to 3 months that I would have to pay out of pocket. Well, today... I called a different location to make an appointment for my Husband and I, and was told that I have NO prepaid massages. I told them that I had prepaid March-May and that I had only used one and should now have two. They continued to tell me I had no prepaid massages. The girl advised me to call the Covington location where I signed up for membership and find out what was going on with my account. So, I called and spoke with the same gentleman I spoke to back in Feb. This time, he was a jerk. A complete jerk. He told me that my account was canceled in May and that my massages were cleared from my account as of May 31st. When I first signed up for the membership, I was told I would recieve written notice of when my massages would expire. I have NEVER recieved any communication from them via mail, phone or email. Nor was I ever told that my massages would expire as of May 31st. I told him that I was very frustrated and that this whole membership experience was nothing but frustrating and misleading and he simply said "Well I'm sorry, have a nice night".