Mashreq Bankcredit card late payment fee of 230 aed!

A Sep 08, 2018

Dear Sir/Madam

I was out of the UAE this summer for vacation and I missed a payment for the first time on my Mashreq Master Card, I only had to pay 288.56 AED and I was charged 230 AED late payment fee plus 12.27 AED interest.

I think this is totally unfair and I never had such an experience with any bank in UAE or in Canada where I used to live. I was also not aware of this late payment fee, other banks in UAE don't charge such fee.

I contacted them and unfortunately they only agreed to return 50% of it so far,

Please help

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