Marlboro’s earns a 1.4-star rating from 2 reviews and 679 complaints, showing that the majority of smokers are dissatisfied with their cigarettes.
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stick found in cigarettes
i have smoked marlboro for 12 yrs now and have been faithful to the marlboro co. the past few packs of cigarettes I have bought I found sticks in quite a few of the cigarettes and and there has been several holes in the cigarettes, I thought maybe it was the store I was buying them at but found that its not and from time to time the filters are deformed. with the stickes sticking out you cant smoke the cigeret and with the filters messed up you cant smoke thoes eather I would like a response, thank you. Tanya and Terry McCowan.
The complaint has been investigated and resolved to the customer’s satisfaction.
chemical taste
As a long time user of your product "Marlboro" red box I am now a little concerned that the taste of your product has now changed.
I am now detecting a harsh dry chemical taste.
My question is. Has your company done something to alter the cigarettes and their taste. Perhaps there are new government guidlines or safety recommendations that is resulting in the changes you have made.
I have enjoyed this brand over the years, but now I ponder whether to change brands alltogether.
I would hate to change but I can no longer tolerate this dreadful taste and after taste.
The complaint has been investigated and resolved to the customer’s satisfaction.
Denise rae, ur an idiot! They have changed the cigarettes and thats the chemical taste-NOT NICOTINE! Why don't you non-smokers mind your own business and worry about the stupid ### that you do instead of making other people's life miserable? Better yet, why don't you get a life? You non-smokers are a bunch of cry babies. waah waah cry me a river.
won't stay lit
Your cigarettes have been very bad lately. They keep going out and cause problems, because you have to be very careful that they don't start burning anything when this happens because you never know if the fire has fallen on something or if it just went out. I've been smoking these for years and never had a problem until lately. Very disapointed in them.
The complaint has been investigated and resolved to the customer’s satisfaction.
My mother and I have smoked Marlboro for 10 years plus and for about 4 months our cigarettes won't stay lit and when we open our pack we have at least 3-4 that are broken at the butt of the cigarette and we are very disappointed u might think 3 or 4 broken is ok but that soon adds up times are hard right now we was thinking about going to another brand but we love our Marlboro cigarettes but we have no choice because we are losing alot of money if we stay with Marlboro 😭
ya know, this new burn thing has been in the "law books" for fire safe smoking...i think they should go around and put an automatic shut off in peoples car so that they just shut off after like 4 minutes of driving, just in case the are about to get into a wreck cause WRECKS CAN BE PREVENTED..this is funny to me actually..funny bull crap
I have been smoking Marlboro's for 51 years and I don't know what they have done to them but they have a terrible taste and burn up faster and go out while you smoke them. You can't inhale them to get the taste and they seem so coarse. You have to have good suction and puff several times to get the taste but they smell so nasty also. It's hard for me to quit smoking, so now I must try other brands that are better. I have been a loyal smoker to Marlboro all these years and to pay for a bad tasting cigarette. Marlboro has done an injustice to the tobacco industry. Also I would like to add that I have never smoked marijuana but have seen on TV how they burn and Marlboro burn the same way. Very, Very disappointed and upset with Marlboro.
I have the same problem with pall mall, camel, marlboro, They have done something to the cigarettes that is causing this after Obama s little cig war and more taxes . All of them taste like crap now, so i bought alot of tobacco seeds to grow my own . Next year they can shove it . A friend told me he read an article someplace on this, he has same problem .
stale, harsh, old tobacco
I recently purchases two packs of Marlboro Mediums, and became quite upset, and downright angry that they were the worst packs of cigarettes I've ever tasted. I literally was unable to finish the packs, and swore off Marlboro's. Luckily I love your product, but also believe for the price I pay I should be able to enjoy every drag. Keep a close eye on your tabacco, and let establishments, and non-smoking salesmans know that we cigarette fans often compare a good smoke to a fine dinner. Please respond back.
The complaint has been investigated and resolved to the customer’s satisfaction.
marlboro lights fsc
I have smoked MARLBORO lights for 20 years. it is my one remaing vice, that i rather enjoy or use to enjoy. smoking use to be relaxing for me. now with these new FSC smokes it is frustrating. they extiguish when i am smoking them and i cant seem to put them out when i want too. i swear they even have an UNAPPEALING taste to them now. i have also noticed HEADACHES becoming more frequent with every cigarette. i have come to a solid decision and will CEASE TO PURCHASE any PHILIP MORRIS products. philip morris has really ### upon its most loyal of customers. so with that, i travel along this path of life smoke free. it is time for you too suck me philip morris. sincerly, dennis joseph difebbo.
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with all the other ppl here complaining, I actually passed out from the ### in these cigarettes . what is in them anyway? I, just like some of the other ppl thought i got a bad batch of cigs. unknowingly it was the fsc in the damn things. I personally think it is ###. I am gonna change brands of cigs. and i have been loyal to smokeing marlboro lights for about 15 years. I will be makeing my first purchase of another brand today, anything that doesnt have that nasty tasteing ### in it. I also have had bad headaches from these cigs. And just to test the cig to see if it would go out, it will holding it in your fingers but if you hold the cig with the fire end down it will not go out, so for them to say it is makeing it safer for ppl, it is a bunch of crap.
This is outrageous, as is everything these communist governments do today. If the people and companies (who are not in bed with these slime) don't stand up and say no more soon, America will be little different than Germany in the 1930s and 1940s.
This is a blatant, outright violation of the US Constitutionally protected God given rights of every individual, and violate the Constitutions of EVERY state which has passed this Draconian law.
These things are MUCH MORE dangerous for starting fires, than the ones that have been made for decades. Of course though, when they are the cause of a fire that kills a whole family, there is nothing the survivors can do, as you cannot sue these communist governments.
America, wake up before it is too late. If the Germans would have done so sooner, many tens of millions of lives would have been saved.
Note: The reason for these is NOT to make them safer for starting fires, they are worse, it is another attempt to stop people from doing something they enjoy, while robbing them in the process with outrageous prices and taxes.
shut up you pathetic black lunged losers
OMG! I thought I had a bad batch of cigarettes. THIS Is OUTRAGEOUS! And we can blame Obama for doing this as well. Ive been having MASSIVE HEADACHES...MIGRAINES since this has come about. PEOPLE are angry and are changing brands. THIS is awful..THE GOVT has NO RIGHTS to do something like this..HOW DO WE know that NOW they arent twice as bad for us as before. WHO knows what they have ADDED to this product. If I am going to smoke, it's my BUSINESS i pay for my healthcare and my HOMEOWNERS insurance NOT THE GOVT. PHILLIP MORRIS needs to stand up and RETAKE THEIR PRODUCT or they will be ANOTHER BUSINESS the govt will have on the UNEMPLOYMENT LINE! STOP the Govt takeover of our PRIVATE LIVES!
Well, I spent most of the past 2 hours riding around town and stocking up on non-fsc cigarettes. Once I've used them up, I'm going to be done. I was looking to stop smoking anyway, but to be forced to do so really pisses me off. I say "forced" because there's no way I'm going to keep smoking cigarettes that are treated with these chemicals. Like the other people have said, not only do they go out early, but they give you headaches, are hard to relight (and put out-unless you let the ring of chemicals do it for you that is) and they taste terrible compared to what they taste like without the "rings of death". This is no surprise, really. The government has been trying to make cigarettes illegal in some way, shape or form and this is the closest they can come to that right now. Forcing this crap down our throats so we'll quit. Well, you win because I'm done very soon. Wonder how much of a loss Phillip Morris is going to take on this...
I GOT VERY SICK FOR WEEKS AFTER THEY PUT THAT CRAP IN THE SMOKES...AND NEEDLESS TO SAY HAVE RUINED ALOT OF CLOTHES RELIGHTING, ONLY FOR THE ASH TO FALL ON ME..AND THE CIGARRETTES TASTE ABSOLUTELY HORRIBLE...WHAT IS IN THAT STUFF ANYWAY...
quality
I am smoking marlboro lights from last three years now. I have found a lot of duplicate marlboro lights cigarettes here in india. this time when I travelled abroad I could not buy cartons from there as lack of time. so I bought two cartons (10GBPound each) from the alpha duty free in india at the indra gandhi international airport, new delhi day on the 17th. today I opened n smoked one cigarette. since than my throat is choking, and its been paining now. its been almost 10 hours to that. I felt it was just like the duplicate but was not beleiving so just had it. but I realise later it was duplicate. idont know what to do with the two cartons. if you want I can give u the bill no. as well. kindly check the quality of cigarettes in india n control duplicacy.
I always felt the ones made in switzerland were good. but this onws made in switzerland and is still like the duplicates.
punit tahalani
[protected]@yahoo.com
0091-[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
increased fire hazard
The new "fire safe" cigarette is more of a fire hazard now than ever! Just aboout every time I smoke a cigarette, either part of the cherry falls off the tip of the cigarette onto my hand or arm, or it will fall onto the furniture. This is dangerous! I have never burned holes in my couch until this new supposedly "safer" cigarette came along. We need the old cigarettes back for the safety of our families and ourselves. I do not want to deal with anymore blisters on my hands and arms, holes in my couch, and holes in my clothing! It is ridiculous! But more importantly, I do not want to leave my house one day and come back to a home that is burned to the ground!
The complaint has been investigated and resolved to the customer’s satisfaction.
We are taking our fight to ban fsc cigarettes to all 50 Statehouses
We Won't Be Your Fools
Host:
STOP FSC Fire-Safety Cigarettes Sells
Network:
Global
Date:
Thursday, April 1, 2010
Time:
7:00am - 10:00pm
Location:
Statehouses In All 50 States
It is true about the new fire hazard cigs with the menthol 100"s I never dropped the head of the cigarette. Now they don't burn right and the head of the cigarette falls all over my chair. Big mistake and more hazardness to these new cigs. Stop making them or there will be more fires. I am scard that i will make a fire and also thinking of trying another brand of cigarettes.------Thank You in Florida
fsc cigarettes
I have been fussing to almost anyone who would listen that my cigarettes kept going out. I was also constantly rinsing my mouth with scope because I kept getting a horrible taste in my mouth that I wasnt used to after I smoked. Then I heard a commercial about the FSC and the 30 seconds. Well, these cigarettes suck and yall could really lose alot of business with them. Whatever filler you are using to make them go out.. IT TASTE LIKE CRAP. Fix the damn cigarettes already!
The complaint has been investigated and resolved to the customer’s satisfaction.
bobtheman, You are an idiot! STFU!
does anyone know how to return remaining marlboro cigarettes after i decided to quit? can i get my money back since i have a full carton left.
i bought marlboro lights at a CVS store. i wanted to return the cigarettes sealed packets because i didnt want to smoke any more. the store refused to take back cigrettes, refused to give my money back or store credit. what to do?
bobtheman, that comment was hardly necessary and is more than uncalled for. Grow up!
Hate to tell you this... all cigarettes have a terrible taste. You should smell you ###s who smoke. Talk about smelling like crap. Disgusting...
lmfao!
bad taste!
I have heard that someone has changed the cigarettes in some staes and brands to make the go out and they wont stay lit! Now I could live with this, I don't like it but could manage but whatever they changed now makes the cigarettes taste terrible!! I have always stuck with the Marlboro brand, none of the others taste as well as they did to me, however now...
Read full review of Marlboro and 8 commentshalf the pack was split at the filter
i have smoked marlboro 100s for 30 years and the last pack i bought the paper and filter had a split in in it. about half the pack was thhat way. thank you,
The complaint has been investigated and resolved to the customer’s satisfaction.
the cigs go out
I Have noticed over the last couple of months that Marlboro Reds have been going out shortly after they are lit. this is highly irritating, i cant even put the cig down for a minute before it goes out, also when i try to relight it it goes up in flames wich cant possibly be safe. Im very irritated about this and it needs to be fixed! or i will have to find a new brand ive been smoking this brand for 8 years so i dont want to do this.
The complaint has been investigated and resolved to the customer’s satisfaction.
you forgot my birthday
I've been smoking Marlboro's since 1970 an i'm not going to stop, even though they've gotten a little high priced! It's just that since 2017 yall have always been the only people to send me a birthday card or gift, for I have no family, so I aways looked foward to hearing from you.Just writing to tell ya I really missed hearing from ya this year! Sad but still smoking Marlboro! Lloyd Holmes
The complaint has been investigated and resolved to the customer’s satisfaction.
A month or 2 ago I noticed that my cigarettes seemed to be burning out everytime I set them down. Initially I thought that I had purchased a stale pack of cigarettes. They paper burned in a similiar fashion, creating an uneven burn and leaving brown marking on the paper. I statred asking other people if they had noticed anything different. One of my friends finally told me about the supposed "fire safe cigarette". Until today doing some research online and realized new laws have been passed requiring this type of cigarette. There is nothing safe about these cigarettes. I have been burned a few times already re-lighting them because when you relight them the paper does not burn evenly and smalls pieces of burning paper fly away. This is going to cause a fire. Also, how safe is it if I have to inhale twice as hard when smoking the cigarette. I know smoking isn't healthy but producung cigarettes that require the smoker to inhale more deeply is a good thing? In a atmosphere where cigarette smoking has become more much less popular and are promoting quiting smoking they are making smokers inhale more deeply? Also groups who have promoted these new FSC's boast that there is no change to the cigarette therefore they are no worse for our health. As everyone knows cigaretee manufacturers lied to the public by withholding information regarding carcinogens in cigarettes causing lung cancer so why would we believe these new studies from groups that claim this new paper will not have an even more adverse affect on our health than the non-FSC.
i bought two pacs of marlboros from two different stores and both my pacs of cigs were stale but had the date good till 7/15/13 in i bought them on 6/17/13
I have been smoking Marlbor brand for 22 years. Recently I have been getting headaches, nausea, dizziness and a constant sore throat from smoking them. I have not had any of these issues until they started selling the FSC ciggerettes. I am 100% sure that the FSC ciggerettes are the cause.
I started smoking them and became ill. About three weeks ago I found a store that still carried the non FSC Marlboros. I started smoking those and all of my symptoms were gone. The store has now ran out of the non FSC ciggerettes and for the past 3 days I have been smoking the FSC ciggerettes again and all of my symptoms have returned.
Were thes ever tested by the FDA? How sick will we get before they stop making these?
stink cigs bad taste love marlboro wish i could get my money back or some fresh cigs or some new fresh cigs
Did you contact the company to see if they'd reumburse you?
I live in Panama City Florida...And I am so disapointed in the Marlboro company...I have been a loyal customer for 18 years...So WTF, where is yall's loyalty Marlboro?I mean come on what is really going on in America? Us smokers have the right to smoke descent cigerettes.We definitly pay enough for them.
Totally Disapointed PC girl:(
Yes the symptoms sound familiar. Sore throat, dry mouth, respiratory infection, chills, fever, body aches, headaches . Most doctors would say you have the flu or maybe strep throat. My doctor doesn't know what I have and I have had these symptoms every since these fsc cigarettes have been on the market. The tobacco companies have a bad reputation with telling the truth in the past. Why should things change now. Maybe when the American people quit buying their products and start growing and selling their own. The multibilion dollar tobacco industry will understand that we don't need them. Even if it means another product gone to the black market. The American smoker will change and get their untampered cigarettes one way or the other. The tobacco companies would be naive to think that smokers would not know the difference in their product. These things are making people sick and should be banned for health purposes. The public should have been informed prior to their poisoning from this tainted merchandise. Any one care to talk about long term effects. Within 4-6 weeks of these fsc's I have had these symptoms develop and I am normally a healthy, active person but these symptoms seem to be lingering. I plan to grow my own tobacco and sell it, whether legal or not. If I am going to [censored] with cigarettes, I want to do it on my own terms
do you know of a way to do away with this new fsc bull crap if so please help me out. where do i sign
I have been smoking them for over 20 years, and I live in Hendersonville, TN... I couldn't agree with you more... I can't believe the American People had no say in the matter...
This is probably the saddest thing I have ever read. Happy Birthday Lloyd!
fire safe cigarettes
I have been a loyal Marlboro consumer for 30 years now. I always used the same brand, until now. The new FSC (fire safe cigarette) has changed the dynamics of the product to the extent that it is no longer enjoyable. I now use KOOL by RJ Reynolds.
I understand that many states are now requiring FSC cigs. This because 700 to 900 people are killed nationwide by fires caused by CARELESS use of smoking products. The key word here folks is CARELESS. How many people die annually due to alcohol related deaths?
Or fireplace fires?
People die and will continue to die every year from making bad decisions wheather driving, walking, flying, smoking, you name it.
Lets just get to the core of the problem and outlaw stupidity.
Better dust of those resumes if you work for Philip Morris.
BAD MOVE PHILIP MORRIS! YOU'VE JUST BURNED YOURSELVES.
Randy
The complaint has been investigated and resolved to the customer’s satisfaction.
I agree with your complaint about the cigarettes not being "enjoyable" aymore. I used to smoke Malboro lights and now I am switching, they taste like butane and made my lips swell to twice their size! Bad Move for sure!
marlboro print on cigarettes
I bought a pack of Marlboro 100's and when I smoke a cigarette, I can hardly get a hit off it. Because where they printed the marlboro on the cigarette. The o was stamped too hard creating a hole. And you don't get a full hit when you try to smoke it. I've had several packs purchased at our local gas station that had the same results.
The complaint has been investigated and resolved to the customer’s satisfaction.
Maybe don't smoke? Sounds like a pretty good solution to me. Imagine all the money you'll save and the damage on your body you'll reverse!
fraudsters and cheaters
When the Attorney General cracked down on car dealers in early 2008 and hit them with huge fines, I would have thought that the deceitful advertising In Massachusetts would have been cleared up. Unfortunately, this is not the case with Marlboro Nissan.
Marlboro Nissan, located in Marlboro MA, serving the Worcester market, continues to use pressure selling. Now, however, they do not even bother to try to make you happy! All over the internet, they advertise on AutoTrader and Cars.com as well as their own website marlboronissan.com with hidden money. They advertise a low buy price designed to get unassuming customers like myself in the door, then hit you with their hidden fees and get pissed off if you do not accept it.
Where is the Massachusetts Attorney General now? I hope this report gets a good Google ranking and sticks right next to Marlboro Nissan's own website. Therefore, other consumers like me do not take a drive to a place that starts their consumer process by lying to their potential customers.
Marlboro Nissan ripped me off by wasting my time. I even called a sales rep on the phone to confirm the price and that there was no catch and they still lied and said that the price as advertised is all I would have to pay.
Deceitful & Dishonest is how I would characterize Marlboro Nissan!
The complaint has been investigated and resolved to the customer’s satisfaction.
Check out http://www.dealerrater.com/directory/Massachusetts/Nissan/ to see how dealers really stack up. Real customers have the chance to post their legitimate feedback. DealerRater checks to ensure that all testimony is from real customers who get a chance to plead their case. If dealer personnel is caught posting fraudulent reviews about themselves or competing dealers they are blacklisted!
Ever think there might be someone out there going after all dealers? It is funny how any time bad press comes against Marlboro Nissan they point the finger directly at Bertera Nissan. When if something comes against Bertera they try and handle it... But do as you must.
If you do some digging on ripoffreprt.com, or you google Bertera Nissan. You will see that this was an article that was written by a consumer about Bertera Nissan. It looks Bertera Nissan has reposted the exact same content about their biggest competitor, Marlboro Nissan. Just goes to show how a dishonest dealership will attempt to cover up their dishonesty, by being...well dishonest!
fsc
I have smoked Marlboro Reds soft pack for 34 years. I understand the you fought the Federal govenment about FSC and won. Now the states are making you comply with FSC standards. However in AZ the law is not in effect and in NV it is not on the agenda at the statew government level. How many people die from smoking related fires? 2500 give or take. How many...
Read full review of Marlboro and 5 commentscigarettes
when I want to burn smoke I fund the cigarettes have joint a paper at middle the cigar. how can be to big company to do like this?
are the company almost bankrupt or quality was falling down to be get much income.
I only want to ask are the not good as long time because I get smoke at 1995,
or Marlboro was be a cheap cigarettes with underdog quality.
I still save the cigarettes.
please answer me
[protected]@yahoo.co. id
The complaint has been investigated and resolved to the customer’s satisfaction.
i hate these new fire safe cigaretts. they suck! i've been using marlboro reds for over thirty years now and i no longer want them.i bought 5 cartons in neighboring state due to them being cheaper.you can have them back i dont want them.they SUCK! I WOULD RATHER QUIT! Contact me with real cigaretts. i want my money back on these...
bad taste nausea dry mouth headache
bad taste nausea dry mouth headache i buy by carton and sometimes it seems i get a bad one. then i go to another shop for awhile and those would seem ok or i would just switch brands for awhile.
The complaint has been investigated and resolved to the customer’s satisfaction.
I know a guy who works for the phillip morris company of tobaccos. he says that every so often tobacco companies add more nicotine and other chemicals in their cigarettes to make them more addictive. then as your body gets used to that level you decide to switch to lights. about that time the tobacco company will decrease the nicotine and other addictive chemicals... giving you a stronger craving. you have to buy the stronger brand again. This could be your headache, nausia... withdrawl symptoms/overdose symptoms
bleach or chlorine
I lit a Marlboro menthol 100 cigarette and immediately tasted and smelt a strong odor of bleach or chlorine that filled the house immediately with the smell, burning everyone in the houses eyes. I would like to know what I can do about this! I kept the cigarette and have it in an envelope.
The complaint has been investigated and resolved to the customer’s satisfaction.
Our Marlboro menthol both shorts and 100's have been burning irregular. Sometimes they even just stop burning completely.
BennettPiassick@aol.com
disgusting cigarettes
What has happened with cigarettes is completely un-acceptable. There is no reason that we should have to take this lying down. These new FSC cigarettes are supposed to make it harder to start fires. Well, it is NOT harder to start a fire when the fire falls off of your cigarette and into your lap, carpet, sofa, etc. And the taste? Disgusting! There used to be nothing better than that first cigarette in the morning or after a meal, however, that cigarette now tastes awful, makes me dizzy and causes me to feel nauseated. What is PM, USA going to do about this? Surely, they understand that they are in danger of losing so many customers that they will eventually have to close the doors? Don't they? Is there a plan to bring back cigarettes that taste good without that nasty flavor? I do understand that they are trying to do but the outcome is that cigarettes are starting more fires and customers and being alienated. Come one PM, USA- Surely this is NOT the best you can come up with...
The complaint has been investigated and resolved to the customer’s satisfaction.
These are very dangerous. The red hot paper from the cig's fall off and burn holes in clothes, sofas, furniture. There will be a huge law suit someday.
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Marlboro Contacts
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Marlboro phone numbers+1 (800) 627-5267+1 (800) 627-5267Click up if you have successfully reached Marlboro by calling +1 (800) 627-5267 phone number 3 3 users reported that they have successfully reached Marlboro by calling +1 (800) 627-5267 phone number Click down if you have unsuccessfully reached Marlboro by calling +1 (800) 627-5267 phone number 2 2 users reported that they have UNsuccessfully reached Marlboro by calling +1 (800) 627-5267 phone number20%Confidence scoreCustomer Service+1 (800) 898-2888+1 (800) 898-2888Click up if you have successfully reached Marlboro by calling +1 (800) 898-2888 phone number 1 1 users reported that they have successfully reached Marlboro by calling +1 (800) 898-2888 phone number Click down if you have unsuccessfully reached Marlboro by calling +1 (800) 898-2888 phone number 0 0 users reported that they have UNsuccessfully reached Marlboro by calling +1 (800) 898-2888 phone number100%Confidence scoreCustomer Service
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Marlboro emailswebsite@marlboro.com100%Confidence score: 100%Support
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Marlboro addressNew York, New York, United States
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