Mango
reviews and complaints

Please note that for more than two months I'm chasing your customer service team to return my money bank. For unknown reason the online payment was declined eventhough the total amounts debited from my card.

THIS IS A VERY SERIOUSE COMPLAIN and if NO action taken in the concerned staff/team, I'm gone escalated legally and post it on social media as "awareness" to stop dealing with such unprofessional company.

Good Day

I have placed an online order on the 30 January 2020
according to the freight company mango has informed them that the order was shipped to the incorrect country. The freight company said that Mango will contact me regarding a refund.

I have sent numerous emails on they site and to customer.service and I have not received a response.

I require my refund for order number - C1IMQH

thank you
Melanie Govender
Melanie.[protected]@durban.gov.za

Your courier Hermes failed to deliver order BZAHSI on 07/12/19 and on contact confirmed it as lost. Despite a signifanct amount of emails to Mango and calls on 12/1219, 21/12/19, 28/12/19, 04/01/20, 08/01/20, 08/01/20 and 18/01/20 where I'm repeatedly told the lost parcel is being dealt with and will be refunded in a week there is still either no refund or goods 49 days later.
I have lodged a formal complaint which has never been acknowledged or responded to which is completely unacceptable. Trading Standards informs me that the level of customer service here is a disgrace and the fact that you've entered into a contract of sale but failed to supply the goods or refund the payment is a breach of of contract.
I require a refund without further delay otherwise this will have to be taken to the small claims court

I made an order on Mango using their app on the 1st of December and they claimed that they deliver orders within 1-7 working days. It's been 18 days and I haven't received my order. They sent me an order tracking number but whenever I click on the link it redirects me to a website that says failure! which is for a delivery company in UAE which is weird given the fact that I live in Egypt and I'm supposed to receive my order there. When I emailed the delivery company they said they never received my parcel! when I contacted Mango again every single customer service agent has given me a completely different reply than the other person! They don't reply to all my emails they reply to only some of them and when they don't have an answer on the phone they hang up on me mid-conversation. I have one email from them saying that my order was dispatched on the 5th of December and another one saying it was dispatched on the 9th! When I called customer service earlier this evening the guy told me that the shipping company isn't even replying to their emails and that I won't receive a refund until the parcel is back at Mango's warehouse and that the parcel was probably lost which means I won't get a refund until they open an investigation and reach a conclusion! So now I don't have an item and I can't get a refund because of this ridiculous completely horrible and unprofessional company

I bought this skirt in October and after wearing it only twice it started to break. I have been shopping at Mango for a long time and never saw this poor garment quality, and is not like I did too much while wearing it.

I have in total wore the skirt 4 times, and now is pretty much unwearable. It is not a cheap item so wanted to put a complaint because I am really disappointed with my purchase.

Given this, I would like a refund of the price of the skirt. I am happy to send it back or bring it back to a store.

Order Number BXEO44
Order date: 10/09/2019
Delivery method: home delivery

Hi, i'am Giorgia.
I was working til today in Mango Store in Holland in the city of Hilversum.
Since september 2019 i start working for Mango.
My problem is that i have a few isusses whit my stomac and i am taking a cure for that and i told to the meneger that i dont want to lose my job because i like what i am doing as a sales assistent, she did not understand my problem because it was a few times that i was feeling sick and i ask if they can help me til i fix my problem . Is not fair that today she stop my contract periode and i dont have a job anymore. The Store was very statisfied whit my work, i am a good seller and i did my best for that Store and they knew that! I am a honest person i told my health problem as it is and we all need a chance!
Please can you help me some how? I want to stil work for the Mango . Just because sometimes i am sick because i stil have to solve my problem ..is not fair to be fired!
Please can you answer my request .
Thank you in advance.
Baiasiu Gheorghita Crenguta. ( Georgia) my email is [protected]@hotmail.it

NOT RESPONDED case number mn2019980650
—
Dear Customer Service team

thank you for your prompt reply.
For Your records - enclosed scanned - defect part on the belt, purchased in Mango Store Na Prikope on Sunday the 8th of Sep 19, bill and tags - both with price and size.
if needed English version complain re Mrs / Miss Gudova (I just believe she provided correct name) Simply saying being impolite was already mentioned but she did not identify herself being at cash point, so I believe she advised her family name correctly.
If necessary, I am write you the same complain English version and ready to share further my personal experience in your store Mango, Prikope 8, 110 00 Praha - yesterday 22.9.19 afternoon
Question that came to my mind on later stage being surprised an unexpected behaviour was before blaming customer that belt might be used that's why is defected I would rather to ask:
- how is possible that other belts had not price tag stick on the belt
- how is possible that check - quality control was absent placing on the rack belts only good quality
- how is possible that cash lady introducing her as responsible not even made a effort to check in belt was used, that can be easily visible I believe so same on Mango product or others belts from different shop
Simply saying that would not happen I believe in the UK, US where I used to stay and had never experience such an unprofessional approach as 22.9.19 in your shop in Prague

Looking forward to hear back from you.

Best Regards
Tatiana Harajdova
Head of Sales and Development
72 Great Suffolk Street, London, SE1 0BL (UK)
Tel. +44 [protected] / Mob. +[protected]
Fax: +44 [protected]
Address: Kalisnicka 18, 130 00 Prague 3 (CZ)
Mob +[protected]
Mob [protected] (What'sup N/Viber)
Email: [protected]@wwtdm.com
www: wwtdm.com

Hello! My name's Victoria and I've made a purchase on www.mango.es in July, 13, 2019. An e-mail letter of confirmation of it's delivery on 17/07/19 (BV5RR000) to my home address was received by me but still there is no parcel got. I NEED a PDF receipt with an electronic signature of the order which should have been delivered to me. My mail is [protected]@gmail.com.
Thank you so much for your help!

Location:Mango Egypt-Lebanon st. Branch
Date:18-Jul-2019

Incident: They are adding wrong price tags...treating the customer with a very bad attitude
The store manager already made it worse...He is minimizing us while talking not admitting that twice his staff put a misleading price tag totally different than the system price but instead he talked in sacracstic way imitating our facial reactions! Zero respect to the customer and brand itself

I am a Mango customer for more than 8 yrs and this is the worst i ever saw!

Item number is attached Once it is 399 EGP when i got it...other it is is 749 EGP when i was there yeaterday while it is on system with 599!

I have purchased a leather black bag and when I used it for the first time all the color came off on my clothes.
It is impossible to wear it again as it might ruin any clothes I wear when using it.
How can I go about to get my money refunded?

I have bought it in Dublin store at Henry street
Unfortunately I had thrown receipt away but I have card proof that I bought it.

Thanks in advance

[protected]@hotmail.com
[protected]

June 3, 2019
I am a regular customer. Today I selected 6 lovely items in Milano. Four of these items had red discounted stickers over the regular price . After waiting on not such a short line, I was promptly addressed (in a less than courteous manner) that the marked down items were a mistake!and would not be available at the marked price until Saturday the 6 of June. The items were pulled down from the counter and the stickers were swiftly strapped off! From shock and embarrassment I left the premises without further discussion.
If your staff makes a mistake they should (if anyone) have consequences not the customer! As you well know it is also the law to give the customer the marked price!
Repeat I am a regular customer a Milano and find this situation unacceptable and very unprofessional and inaappropriate!
What a pity!

Sincerely,
Kim Mc Dermott
[protected]@yahoo.it

‏Hello
‏Dear Sir/ Ma'am,
‏To whom it May concern

‏I write this letter to express my dissatisfaction with the treatment of employees in your branch.
‏The problem is, On Monday 24th of June, before closing working hours in Saudi Arabia for prayer times at 6:40 pm. I went to the vendors to pay what I have chosen, then the employee Nada said "Everyone who is still shopping should go to the cashiers because we are closing. For the rest people, who still does not finished must go out!" I was the eighth client and when my turn came, the employee Fatima told me "leave your purchases, I am not going to serve you!" I told her "I am shopping here for more than half an hour. Why can not I buy and leave?" Then she threatened me by calling police loudly, and embarrassed me in front of the people. Then, I left my purchases because I felt insulted. Then, she pushed me and she tightened my hand to get me out of the store in an impolite way I was embarrassed by what she did to me and my daughter was crying very hard. All these were happened in front of people and surveillance cameras, without fear of affect your shop's reputation negatively.
‎‏In fact, I tried to complain to the supervisors Amani and Yahya at your branch (Mango), but they tried to cover them, so they did not receive the complaint.
‎‏I have suffered a psychological trauma with the disease increased and my planners was failed to buy clothes for attend an important meeting That was because of that attitude.

‎‏Therefore, I would like to be compensated for the damage done to me or to take what pleases me about...

‎‏-Compensation tangible about abuse.
‎‏-Compensation tangible about About time wasted in shopping.
‎‏-Tangible and moral compensation For push and try beating the face.
‎‏-Compensation moral About the psychological trauma that lasted for three consecutive days.
‎‏-Compensation tangible About the discounts that I missed due to the treatment of female employees.

‎‏Thank you for taking care of your inquiries I believe this is what makes your brand successful all around the world

‎‏That happened in your branch in Saudi Arabia - Riyadh - Al Kharj.
‎‏Appreciate your prompt reply.

‎‏Thanks.

MANGO Clothing has been holding my refund money hostage. I made an order in May which, according to the tracking info, was delivered to my home on 5/26/2019. It wasn't - I never received the package. Upon seeking a refund from MANGO, they said they needed to complete an investigation with the shipper in order to approve my refund. I have heard nothing from them, and every time I contact them again there has been no progress. This purchase was for a special event next week and I do not have the fund to replace the item until they refund me. The shipper will not answer their phone nor my electronic inquiries. Why am I being punished? This seems like a scam and theft!

I am a personal shopper of numerous brands in Spain. Mango is the only store I loathe going to. The staff are rude. It is a simple as that. They could not care less if you just dropped 200 euros. No one can say thank you not even the person who took the cash. They would sooner finish their conversation with their colleague than address your purchase. Do you want the payment or NOT? Managers should go to Massimo Dutti, Uterque, Desigual, Camper, Pretty Ballerina, Mascon, Lupo, all Spanish brands and all staff are welcoming, polite and thankful that you have attended their shop. A sense of pride not obligaton. Never in a Mango shop. Over 80% say it is a bad experience to go to the Mango shop, that is so true! Totally dissatisfied. KF

Delivery date : 17/04/19
Garment too small, no bigger size available.
Requested a full refund
Order # : BSE8XD00 1
Case number from customer service: mn2019446053
Original invoice no :MO545695
Previous Airway Bill no: PILOT0024508
I signed the customs declaration form on the 24 April 2019.
Still waiting for the parcel to be picked up, nearly 1 month gone.
I want a full refund as promised

Order number: BSPP3Q
File number: mn2019503183

Requested for exchange to size 6. Return item was shipped and received by Mango Canada on April 30, 2019. Nothing happened for 10 days. Called back on May 10, 2019 to see what's happening with the returning status. Customer service lied by saying that the return form did not indicate the exchange size which is not true. The reason the return/refund took so long is because Mango Canada refused to deliver their promise for free exchange.

Received a refund notification instead of an exchange on May 13. I probably will not get refund at all if I haven't had called.

Called customer service again who said that the item is no longer in stock, which is another lie. I have a copy of my print screen of Mango.com/ca that the item is in stock and I will keep this as a proof that Mango.com/ca is lying to their customer.

My complains:
- Customer Service lying to their client
- False / undelivered promise from Mango/Canada for free exchange